THEKULT.COM レビュー 372

THEKULT.COM からの回答

2020年3月14日

Dear Riza May,

Thank you for leaving us a review. We’re sorry to hear that your experience with our store has not been up to par with your expectations. Kindly note that your feedback is being considered thoroughly to ensure that this doesn’t happen to any other customers in the future. Rest assured, we would like to thank you for making it possible for us to improve on our probable weaknesses.

Please feel free to reach out to cx@thekult.com or contact us via +63 917 650 6010 with any further comments, concerns, or suggestions you wish to share. We would love to make things right this time if you give our store another chance.

-THEKULT.COM Team

THEKULT.COM からの回答

2020年3月14日

Dear Meg,

Thank you for sharing your feedback with us. We’re sorry to hear you had a frustrating experience, and we really appreciate you bringing this issue to our attention. We have already forwarded your concerns to our Operations department and we are further investigating the root cause. Kindly note that your feedback is being considered thoroughly to ensure that this doesn’t happen to any other customers in the future. Thank you for making it possible for us to improve on our probable weaknesses.

Please feel free to reach out to cx@thekult.com or contact us via +63 917 650 6010 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

-THEKULT.COM Team

THEKULT.COM からの回答

2020年3月13日

Dear K.L,

Thank you for providing us with your review. We’re sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. We have already forwarded your concerns to our Operations department and we are further investigating the root cause. Kindly note that we are looking into this issue and hope to resolve it promptly and accurately.

Please don’t hesitate to reach out to cx@thekult.com or contact us via +63 917 650 6010 to provide us with details regarding your concern, so that we can help you out specifically. We’re hoping to solve this issue immediately, with your help.

-THEKULT.COM Team

THEKULT.COM からの回答

2020年3月12日

Dear Shey,

Please allow us to let you know that we only sell 100% authentic products, that are sourced either directly from the brands or from their authorized distributors in the Philippines. Kindly check the following article on our website, to get a precise understanding of the distinction between varieties of scents: https://www.thekult.com/pages/how-to-preserve-the-scent-of-your-perfume

Please don’t hesitate to reach out to cx@thekult.com or contact us via +63 917 650 6010 to provide us with details regarding your concern, so that we can help you out specifically. We would also appreciate it if you could send us photos of the item(s) you purchased for our information.

-The Kult Team

THEKULT.COM からの回答

2020年3月12日

Our Valued Customer,

Please allow us to let you know that we only sell 100% authentic products, that are sourced either directly from the brands or from their authorized distributors in the Philippines. Kindly check the following article on our website, to get a precise understanding of the distinction between varieties of scents: https://www.thekult.com/pages/how-to-preserve-the-scent-of-your-perfume

Please don’t hesitate to reach out to cx@thekult.com or contact us via +63 917 650 6010 to provide us with details regarding your concern, so that we can help you out specifically. We would also appreciate it if you could send us photos of the item(s) you purchased for our information.

-The Kult Team

THEKULT.COM からの回答

2020年3月12日

Dear Peachy,

Please allow us to let you know that we only sell 100% authentic products, that are sourced either directly from the brands or from their authorized distributors in the Philippines. Kindly check the following article on our website, to get a precise understanding of the distinction between varieties of scents: https://www.thekult.com/pages/how-to-preserve-the-scent-of-your-perfume

Please don’t hesitate to reach out to cx@thekult.com or contact us via +63 917 650 6010 to provide us with details regarding your concern, so that we can help you out specifically. We would also appreciate it if you could send us photos of the item(s) you purchased for our information.

-The Kult Team

THEKULT.COM からの回答

2020年3月12日

Our Valued Customer,

Please allow us to let you know that we only sell 100% authentic products, that are sourced either directly from the brands or from their authorized distributors in the Philippines. Kindly check the following article on our website, to get a precise understanding of the distinction between varieties of scents: https://www.thekult.com/pages/how-to-preserve-the-scent-of-your-perfume

Please don’t hesitate to reach out to cx@thekult.com or contact us via +63 917 650 6010 to provide us with details regarding your concern, so that we can help you out specifically. We would also appreciate it if you could send us photos of the item(s) you purchased for our information.

-The Kult Team

THEKULT.COM からの回答

2020年3月12日

Our Valued Customer,

Please allow us to let you know that we only sell 100% authentic products, that are sourced either directly from the brands or from their authorized distributors in the Philippines. Kindly check the following article on our website, to get a precise understanding of the distinction between varieties of scents: https://www.thekult.com/pages/how-to-preserve-the-scent-of-your-perfume

Please don’t hesitate to reach out to cx@thekult.com or contact us via +63 917 650 6010 to provide us with details regarding your concern, so that we can help you out specifically. We would also appreciate it if you could send us photos of the item(s) you purchased for our information.

-The Kult Team

THEKULT.COM からの回答

2020年3月12日

Dear Erica,

Thank you for leaving such a wonderful review. We are thrilled that you enjoyed your experience with us, and our team is extremely happy to read your feedback. We, as the people who’re working hard every day to make beauty accessible to everyone in the Philippines, place customer experience and satisfaction in the heart of our efforts, and your review reaffirms that we are on the right path. Thank you again for your kind words and we look forward to serve you for your next purchase!

-THEKULT.COM Team

THEKULT.COM からの回答

2020年3月12日

Dear Rheishier,

Thank you for providing us with your review. We’re sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. We have already forwarded your concerns to our logistics partner and we are further investigating the root cause. Kindly note that we are looking into this issue and hope to resolve it promptly and accurately.

We would appreciate it if you can send us a photo of the item(s) you’ve received at cx@thekult.com to ease the investigation process. We’re hoping to solve this issue immediately, with your help.

-THEKULT.COM Team

THEKULT.COM からの回答

2020年3月12日

Dear Catherine,

Thank you for leaving such a wonderful review. We are thrilled that you enjoyed your experience with us, and our team is extremely happy to read your feedback. We, as the people who’re working hard every day to make beauty accessible to everyone in the Philippines, place customer experience and satisfaction in the heart of our efforts, and your review reaffirms that we are on the right path. Thank you again for your kind words and we look forward to serve you for your next purchase!

-THEKULT.COM Team

THEKULT.COM からの回答

2020年3月12日

Dear Rhon,

Thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to cx@thekult.com or contact us via +63 917 650 6010 with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!

-THEKULT.COM Team