I did not receive the cosrx freebie that was included with my order. Worst experience with this app. I have placed orders before but there was no issue with the previous orders. But my last order has... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The website is user-friendly. I easily found what I've been looking for as they have categorized their items depending on your needs. Plus, I got the item on sale! Payment is also convenient as I had... もっと見る
企業が回答しました
Okei naman yung product,however mali yung payment dun sa courier hindi updated I reported it pero wala response..sana maaddress.Please check your email thanks
I trust the website but I'm just curious because my perfumes are not sealed individually, so I assume it's not brand new or it's not full when you pack it? Do you have to open the perfumes before plac... もっと見る
企業情報
さまざまな外部ソースから提供された情報
THEKULT.COM is the only online beauty platform, that offers 100% authentic products from well-known local and international brands, with the most affordable prices in the Philippines!
連絡先
9110 La Campana St., 1207, Makati, フィリピン
- +63 9176506010
- cx@thekult.com
- thekult.com
3.3
まあまあ
372件のレビュー
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
THEKULT.COM からの回答
Dear Valued Customer,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to your next purchase!
-THEKULT.COM Team
Poor customer service
Poor customer service. They never replied to my email asking about legitimacy of products. I emailed 4 times - - no reply from them at all.
2020年3月11日
自発的なレビュー
THEKULT.COM からの回答
Dear Shella,
Thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to cx@thekult.com or contact us via +63 917 650 6010 with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!
-THEKULT.COM Team
THEKULT.COM からの回答
Dear Rikka,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to your next purchase!
-THEKULT.COM Team
Quick and easy to ordee
2020年3月11日
自発的なレビュー
THEKULT.COM からの回答
Dear Raulyn,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to your next purchase!
-THEKULT.COM Team
took almost 3 weeks before i got it but…
took almost 3 weeks before i got it but i had free shipping and the product is amazing and authentic
2020年3月11日
自発的なレビュー
THEKULT.COM からの回答
Dear Sofia Grace,
Thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to cx@thekult.com or contact us via +63 917 650 6010 with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!
-THEKULT.COM Team
THEKULT.COM からの回答
Dear Rezelyn,
Thank you for providing us with your review. We’re sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. We have already forwarded your concerns to the appropriate department and we are further investigating the root cause. Kindly note that we are looking into this issue and hope to resolve it promptly and accurately.
We would appreciate it if you can send us a photo of the item(s) you’ve received at cx@thekult.com to ease the investigation process. We’re hoping to solve this issue immediately, with your help.
-THEKULT.COM Team
I am not satisfied eith the quality of…
I am not satisfied eith the quality of the products i purchased. It is not geniune which cause an embarassment to my client.
2020年3月11日
自発的なレビュー
THEKULT.COM からの回答
Dear Joy,
Please allow us to let you know that we only sell 100% authentic products, that are sourced either directly from the brands or from their authorized distributors in the Philippines. Kindly check the following article on our website, to get a precise understanding of the distinction between varieties of scents: https://www.thekult.com/pages/how-to-preserve-the-scent-of-your-perfume
Please don’t hesitate to reach out to cx@thekult.com or contact us via +63 917 650 6010 to provide us with details regarding your concern, so that we can help you out specifically. We would also appreciate it if you could send us photos of the item(s) you purchased for our information.
-THEKULT.COM Team
I received a broken perfume
I received a broken perfume, as in literally broken..basag na basag.
means,it was not properly packed..
i'ved messaged you couple of times.regarding my concerns, w/ pictures and explaination..
sobrang tagal na nga bago dumating..tapos basag pa..may kasama kasing 2 nike deodorant, may dent yung isa..much better sana nakabubble wrap yung perfume ng bukod,well packed..para maiwasan mabasag..
no. reply..😒
yung customer service/ assistant ng ninja van nakailang reply na.kayo, wala..
now..survey lang lang..
2020年3月11日
自発的なレビュー
THEKULT.COM からの回答
Dear Shennybee,
Thank you for providing us with your review. We’re sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. We have already forwarded your concerns to our logistics partner and we are further investigating the root cause. Kindly note that we are looking into this issue and hope to resolve it promptly and accurately.
We would appreciate it if you can send us a photo of the item(s) you’ve received at cx@thekult.com to ease the investigation process. We’re hoping to solve this issue immediately, with your help.
-THEKULT.COM Team
Legit seller
2020年3月11日
自発的なレビュー
THEKULT.COM からの回答
Dear Vanessa Hope,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to your next purchase!
-THEKULT.COM Team
fast delivery!
2020年3月11日
自発的なレビュー
THEKULT.COM からの回答
Dear Dee,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to your next purchase!
-THEKULT.COM Team
I got the wrong item
2020年3月11日
自発的なレビュー
THEKULT.COM からの回答
Dear Christine,
Thank you for providing us with your review. We’re sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. We have already forwarded your concerns to our logistics partner and we are further investigating the root cause. Kindly note that we are looking into this issue and hope to resolve it promptly and accurately.
We would appreciate it if you can send us a photo of the item(s) you’ve received at cx@thekult.com to ease the investigation process. We’re hoping to solve this issue immediately, with your help.
-THEKULT.COM Team
you sold me a fake elizabeth arden…
you sold me a fake elizabeth arden green tea perfume. beware of this online store
2020年3月11日
自発的なレビュー
THEKULT.COM からの回答
Dear Leah,
Please allow us to let you know that we only sell 100% authentic products, that are sourced either directly from the brands or from their authorized distributors in the Philippines. Kindly check the following article on our website, to get a precise understanding of the distinction between varieties of scents: https://www.thekult.com/pages/how-to-preserve-the-scent-of-your-perfume
Please don’t hesitate to reach out to cx@thekult.com or contact us via +63 917 650 6010 to provide us with details regarding your concern, so that we can help you out specifically. We would also appreciate it if you could send us photos of the item(s) you purchased for our information.
-THEKULT.COM Team
The first time I ordered the product
The first time I ordered the product, I was so pleased knowing the product I've got is authentic. So I ordered once more expecting to receive the same product quality, but to my dismay the perfume has this strong alcoholic scent. I still have the product though.
2020年3月11日
自発的なレビュー
THEKULT.COM からの回答
Dear Erica,
Thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to cx@thekult.com or contact us via +63 917 650 6010 with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!
-THEKULT.COM Team
THEKULT.COM からの回答
Dear Pauleen,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to your next purchase!
-THEKULT.COM Team
THEKULT.COM からの回答
Dear Shiela Mae,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to your next purchase!
-THEKULT.COM Team
Its legit
Its legit. Even though the shipment got delayed but its worth the pay and wait. Thumbs up!
2020年3月11日
自発的なレビュー
THEKULT.COM からの回答
Dear Sam,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to your next purchase!
-THEKULT.COM Team
DON’T TRUST THE KULT
I received an old dried up mascara tube and contacted your support. No reply. Awful service, awful products. I will never fall for your trap ever again. Good riddance.
2020年3月11日
自発的なレビュー
THEKULT.COM からの回答
Dear Julienne,
Thank you for leaving us a review. We’re sorry to hear that your experience with our store has not been up to par with your expectations. Kindly note that your feedback is being considered thoroughly to ensure that this doesn’t happen to any other customers in the future. Rest assured, we would like to thank you for making it possible for us to improve on our probable weaknesses.
Please feel free to reach out to cx@thekult.com or contact us via +63 917 650 6010 with any further comments, concerns, or suggestions you wish to share. We would love to make things right this time if you give our store another chance.
-THEKULT.COM Team
Fast delivery and cute packaging
2020年3月11日
自発的なレビュー
THEKULT.COM からの回答
Dear Soph,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to your next purchase!
-THEKULT.COM Team
Had a transaction wherein i ordered a… Coach Perfume
Had a transaction wherein I ordered a perfume and when I checked the item, there are unknown infiltrates floating in the bottle. DISGUSTING. I contacted the team through FB, they actually responded but it was very toxic on my part since I had to FOLLOW UP a NUMBER of times before I get a RESPONSE or an UPDATE. Shipping back the item back to their office was already a hassle. They actually refunded the item in the end, BUT THEY DIDN’T consider REFUNDING THE SHIPPING FEE I spent on returning THE DEFECTIVE/ KNOCK OFF product they SENT ME. Very disappointing.
In short, I spent so much of my time/effort/money just to have it refunded and yet not even getting back the money I spent on returning the knock off item. CLEARLY, it was THEIR FAULT.
2020年3月11日
自発的なレビュー
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。