The Loftman Company レビュー 

Straightforward and efficient to book a quote. Clear and quick responses. Friendly, helpful and reliable fitters. Good product.
Super clean and tidy work.

From survey to completion it went perfectly. They weren’t the cheapest quote we had but we are very pleased with our choice.

Highly recommended, very pleased with the service.

Delivered what they promised, the end result was really good - the guy who did the job kept me informed of progress and worked with total respect for our home as he went backwards and forwards when necessary for materials and/or tools.

Taz, our installation guy very kindly waited for us to get home to let him in as we were in an overrunning midwife appointment. He then had to make some amendments to the installation while being very open and honest about what could and couldn’t be done. He then did a superb job doing the best he could for us in our small loft after a perhaps overly optimistic initial plan wasn’t looking feasible . Really professional, very friendly, and brilliant result. Super happy.

Outstanding service overall from the Loftman Company. Our loft insulation and boarding was completed in less than a day and was very competitively priced. Both the surveyor and fitters were great. Our old, draughty 1930s semi feels like it is retaining heat a lot better.

Excellent service and brilliant installation
We phoned and arranged for a quote, the surveyor Leroy attended and gave us a quote, no hard selling it was left to us if we wanted to accept the quote.
Paid the deposit and within a week the fitter Stuart arrived on the date and time agreed, we had the hatch, ladder and loft boarding installed.
The fitter Stuart was friendly and polite, he respected our property by laying sheets throughout the house, he was very efficient and professional.
The work was completed on time and to a high standard, there wasn’t any mess and no inconvenience.
We would 100% recommend this company.

Absolutely shocking.

This company has no idea about customer service.

Was booked in for an installation of a loft ladder and hatch by Elliot who after doing the survey disappeared off the face of the earth. No returning phone calls or texts really bad.

Ended up giving up with Elliot and dealing with Gavin who booked me in. Long story short they didn’t turn up on the arranged date, a whole day of annual leave wasted waiting in for nothing. I THEN had to contact their office and eventually received a call for Gavin where he tried to tell me that they would come and fit it on another day more convenient for me, big deal that is the minimum that should be done. When I asked him what compensation I would be receiving for my inconvenience and wasted day of annual leave I was told “nothing”. Got a call from a director who told me I hadn’t spent enough money with them (£600) so there was no money to compensate me despite the fact Gavin said he could compensate me but is choosing not to, but his director said he didn’t have that level of authority. Pretty shocking customer service, and the lesson here is that unless you are spending a couple of thousand plus with them they don’t give a monkeys about you. If I hadn’t contacted them I’d still be sat here waiting for them to turn up. Avoid like the plague.

Timewasters and unprofessional.
Did a Survey but can't give me a quote?

Let’s start with the positives booking and the lads turning up for the job and the professionality was great. The boarding that runs along the roof supports is also excellent and really does provide a lot more storage that is easily accessible. Also, when I raised concerns, they were quick to respond and make adjustments.
I’ve given it a couple of months to see how I adjusted to the ladders, however at end of it I wish I could just have my old ones back.
So, the background I’m bigger chap not getting any younger and I was struggling to get into the loft my original ladders weren’t certified for my weight and didn’t have a guard and frankly a bit too steep. Additionally, the ladder caught the polystyrene loft hatch so it “snowed” every time I used them.
After watching the wooden ladders video they looked ideal (and all the reviews raved about them) however I couldn’t have due to a modernish house with support beams for the roof. I could have wooden ladders but with a new hatch in one of the bedrooms (not in the existing hallway) so not a goer with the Mrs. However, they could fit metals ladders with a guard rail and they could support my weight and then some (hurrah!) and promised they wouldn't catch the loft hatch so no snow.
However, given the design and the way fitted meant I couldn’t get into the loft. They are supported by a new wooden beam that goes over the loft hatch which make it smaller (more later) this meant with the original angle of the ladders (which would have been ideal if the loft hatch was the original size or bigger) meant I scrapped along the hatch when climbing up. I did bring it up and within days they adjusted the ladders to be steeper thus I would have more room to climb up.
This make the loft more difficult to climb up than my old ladders and at the top there is a quite big “fixture” at the top that is difficult to transverse going up or down. Making the loft hatch smaller and the design of the ladders creates some practical difficulties when lowering “stuff” (well mostly Christmas related) down. With my old ladders I could pull them all the way into the loft and lower down quite a big box with the Christmas tree in it. With the new ladders there is less loft hatch space and I can’t pull them into the loft and so I will have to debox my Christmas tree and lower down in bits.
I wished I’d done more research on what would have worked for me and spec what type of ladders I wanted and not just relied on the company.
In hindsight my old ladders (with all the issues) where a better fit for me and I wish I hadn’t replaced them.
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Update 31/10/25 - Thanks loftman for the update, I'll reach out. I do appreciate you sent quite a bit of info. as per the review. I should have done more research myself and not relied on you guys. I'm not questioning the professionality but from an amateur point of view I have compared the brochure pictures to my install and there is a bit of a difference. Hopefully we can get this sorted.
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Update 31/10/25
The response did give a bit of false hope that the company was serious about a resolution. Unfortunately they have come back with "Given the circumstances, we recommend you seek assistance from another provider for any further adjustments or modifications you may require.". So that's a big fat zero. They not a terrible company and most of the reviews you read here are positive. As ever its buyer beware time do you research know what will work for you, test it and don't hand over the money until you are happy. I do hope you have a better experience than me and perhaps the company can reflect upon its post installation service.
Update 31/10/25 to TLC
Oh dear I didn't think it was going to get personal or into some form of public slanging match.
No secrets I'm a chubby middle aged dad, when the salesperson came round to cost I was there in all my fatty glory and explained I wanted a ladder that was suitable and certified for my weight. The ladder is certified for my weight and up 150kg (I'm 100kg so 50kg spare). I think in my unexpert opinion it not fitted correctly or else manufacturers are designing ladders for up 150kg that can't be us on the bigger folk

I'm not sure how I can send misrepresentative photo's of the loft ladders installation (I don't round the internet searching for images of bad ladder installations). It wouldn't get me far if you guys came back and compared it to reality.

You'll be glad to know I am working on my weight but it was more to manage a long term health condition not to get into loft that was easier to climb into with my old ladders.

I have now given up on the company fixing the issue, but I really didn't expect to get insulated along the way. I still say they are not a terrible company but aftercare well, there is scope for improvement.

Loft ladders enlarged new hatch, insulation, raised boarding, and window.

Very professional job and a very friendly team

Really quick service, didn’t take long installing the ladder and the company were quick to contact arranging a free quote and then getting a date in the diary to get it booked.

Very hard working men

From initial call to site visit was kept fully informed. Surveyor arrived on time on day of appointment. No hard sell, no on the spot quote for pressure selling. Received quote within a couple of days which was very competitive. Accepted quote, paid deposit and was given an installation date. Fitter arrived on time and completed loft flooring within a day. Fitter was really pleasant and didnt stop. Left premises clean and tidy. Very professional company to deal with and kept fully informed of all next steps. Would highly recommend them.

Prompt
Efficient
Good workmanship
Friendly installer
All in all excellent job very pleased
Highly recommend

Good comms, pleasant chap doing the work. Quality job, decent value for money. Nothing not to like. Would recommend!

Best price with a fantastic finish and all done in a day! I have to admit I chose Loftman based on word of mouth with a reference from a friend that had their loft done by them, so I had already seen the quality of their work.

This product and service is in my opinion outstanding, from the very first call I made to them, they were polite, curious and within 14 days a tradesman visited my home and completed the survey and provided a date of fitting. The installation was first class, he turned up on time and got on with the job and completed it earlier than anticipated, cleaned up and showed me how to operate it.

First class service and great value for money👍

Great bunch of lads who did the work.did a fantastic job of the fitting ,great price and very easy from start to finish. Would definitely recommend them

Friendly and professional from the surveyor to the fitting of the ladder