The Luxe Nomad レビュー 379

Joda has been extremely helpful in organising our stay at Fenix Furano before we arrive. She has been helping us with the restaurant bookings/ transfer from the airport. We are extremely happy with the service. Highly recommended.

Perfect Service! helpful advice! wonderful follow up! Thank you!

Kammelle Labitan - was our coordinator to winter Niseko skiing and she did a fantastic job! Recommendations were spot on. Compiled all the bookings into a final email without us asking. And when we needed urgent assistance, she was available just in time. Thanks to Sharmaine and Joy also. All of you are doing a great job. Luxe Nomad is the way to go!

Helpful and knowledgable! Made the prep so much more efficient.

Thank Gracie and Snow! They're very nice and understanding. And they're very patient and friendly in helping me reschedule my stay.

I've been in contact with Gizelle Rondero since booking our trip. She has been most helpful with her advice on what is required for our ski trip as well as providing recommendations for dining. I felt that the whole experience was seamless and I'm glad that she was easy to contact for any information.

Diane Garrol was able to help me with my needs prior to our check in at The Maples with a multitude of things. She is professional, helpful and resourceful. Thank you .

Jessy help me a lot, thanks for her help I got bookings ready on time for my experiences.

Other facilities are just okay, the room is good, but overall linkage among resorts are weaker, separated.

Our experience so far has been wonderful! We've had to make late changes and Jessy was incredibly helpful. She took the time to walk me through changes and solved our issues with ease and very quickly too.

Lyndy Cu was everything that anyone could dream of as a guest experience consultant. Knowledgeable, prompt, courteous and went the extra mile with everything that she did. I cannot speak higher of her service in helping me and my partner arrange our trip to Furano. Thank you, Lyndy!

I had a great experience with this service, they were understanding and gracious to refund our reservation that we cancelled last minute due to the delayed opening of Niseko Ski Resort. We are so grateful to Gracie for her kind and thoughtful correspondence and her help in refunding our money. Thank you, Gracie!

very impressed with excellent service and care provided by Gracie and Jodalene (reservation team and guest service).
They are super helpful.

Had a lovely stay at The Vale, Niseko as a family of four :) Staff were extremely helpful and friendly, with the receptionists giving us great restaurant recommendations. We are currently preparing another trip there for this year's season and Jan, who we communicate with through email in preparation of our trip, is amazing, taking care of our ski lessons and reservations :) Overall great experience with The Luxe Nomad.

這次在訂房、退款與行程規劃的過程中，深深感受到飯店團隊的貼心與專業。特別感謝 Lyndy Cu 在行程安排上的細心推薦，也非常感謝 Johanah 與 Gracie 在訂房與退款事宜上的耐心協助，讓整個過程都非常順利、安心。從溝通到處理問題都能感受到對客人的重視與誠意，真的非常感激，也更加期待這次的入住體驗！

Hotel notified us of the delay in the opening of Grand Hirafu Lift Operation, and offered to change our dates. Gracie Acdal was very prompt in getting back to us with regards to our enquiries and eventually helping us with our change. Very appreciative of her prompt help.

Extremely pleased with the warm, welcoming service. Had the pleasure of setting up my friend group's stay at Snow Crystal Nisade with staff member Gizelle Rondero and it made the entire process so much more pleasant and easy. She was friendly and helped us book extracurricular activities such as snowsports lessons and even provided us with a polished outline of our trip itinerary. The service was spectacular.

I would like to express my deepest appreciation for Gracie Acdal from the Reservation Office.
Gracie was, in one word, an angel.

Due to my own booking mistake, my reservation became quite complicated, but Gracie handled everything with remarkable professionalism, patience, and genuine care.
She put in real effort to help me secure the exact room type my family needed, and she guided me through every step with kindness and clarity.

Her communication was fast, thoughtful, and incredibly reassuring.
It was clear that she wasn’t just “doing her job” — she truly cared about finding the best solution for us.
Because of her support, all the stress I had completely disappeared, and I could feel how dedicated she is to her guests.

It’s very rare to meet someone who works with this level of skill, sincerity, and heart.
Thanks to Gracie, our upcoming stay at The Vale Rusutsu already feels special.

Gracie Acdal, thank you from the bottom of my heart.
You are the reason I will happily recommend The Vale Rusutsu to others.

Gracie has been extremely helpful in ensuring that we're well prepared for our stay. From helping to coordinate packages arriving ahead of our stay to keeping us updated on current weather conditions, there isn't much more we could ask for!

Lyndy Chu helped us sort out our reservations she was incredibly helpful really appreciate it!

Great customer service! My request got handled immediately to my full satisfaction. Lyndy Cu was very friendly and helpful to get my inquery sorted out.