THEMAGIC5 レビュー 

The best customer service I ever encountered -- anywhere. My first pair of Magic5 swim goggles were perfect out of the box. After many years, I ordered a replacement that didn't fit quite right. I alerted the company, but said I would keep trying to make adjustments and wasn't quite ready to call it quits. Even so, Magic5 initiated a replacement based on facial photosgraphs and were generous in their explanation of what was needed and why. I was so grateful for all the help.

The process of downloading the app, doing the scan and placing the order was seamless - that’s where the positivity ended.

I haven’t received my goggles, I have contacted their support team who just ignore any correspondence. Something as simple as an update is all I wanted but instead I’m greeted with deadly silence.

Mistakes happen but it’s the ability to own them and communicate a resolution people expect rather than being ignored because nobody within the organisation wants to deal with it.

I have had to report this to my payment provider so that I can recover my money.

I bought this product for a 12-year-old competitive athlete. At first, I was a bit skeptical. However, without even testing them during training first, he wore them exactly as they arrived straight into his regional category finals. He felt incredibly comfortable and didn't need to make any further adjustments. SUPER!

I have been swimming for years and always struggled with leaking goggles. No matter what brand I bought or how much I adjusted or tightened the straps, water would eventually leak in—usually at the outer corners. I honestly thought that was just part of swimming.
I decided to give THEMAGIC5 a try, although I was skeptical that a custom face scan could make that much difference.
I was completely wrong.
On my very first swim, I swam laps continuously for an hour without a single drop of water getting into my goggles. Not once did I have to stop to empty them or readjust the fit. For the first time in my life, I was able to focus entirely on swimming instead of my equipment.
The difference has been so dramatic that I immediately ordered a second pair as a backup because I never want to be without them.
If you've spent years thinking leaking goggles are just part of swimming, they don't have to be. For me, these have genuinely changed my swimming experience.

Ich möchte auch gerne eine Bewertung abgeben nachdem ich durch einige schlechte Bewertungen hier fast davon abgehalten wurde eine Schwimmbrille zu ordern. Ich bin super zufrieden und die Brille hat direkt gepasst.. sie drückt nicht an den Augen, ich habe einen tollen Rundumblick im Becken und die rosa Farbe erfreut das Herz. Die Benutzung der App mit dem Scan war sehr einfach und die Brille kam 6 Tage später bei mir an, in einem schönen Etui... ich kann nur sagen 5 Sterne.
Eine kleine Anmerkung noch der Vollständigkeit halber, einige Leute hier haben sich darüber beschwert, daß das Silikon aussieht wie wenn jemand von hand daran romgeschnitzt hätte. Das ist auch bei meiner Brille so, wahrscheinlich ist das produktionsbedingt so, aber... das Silikon ist so anpassungsfähig.. meine Brille ist 110% dicht... also davon nicht beeindrucken lassen... wichtig ist glaube ich auch, daß man sie wirklich nicht festzurrt, sondern daß das Band leicht anliegt und vor allem am hintern oberen Hinterkopf so wie klar beschrieben in der Anleitung... Hoffe das hilft anderen auch :-)

Amazing customer support from these guys. I received my goggles & they weren't quite the right fit so I emailed them & received a speedy reply supporting me to get this issue resolved. Within 2 days the team had reviewed my issue & created a new pair of goggles that were already on their way to me. The communication from them was so efficient, polite & helpful!

Jeg var lidt skeptisk da jeg så brillerne, for de var ikke særlig pæne i kanten i gummiet der skulle sidde omkring mine øjne så første tanke var: “åh gud! Jeg skal sende dem retur, for de lukker da vand ind”, men jeg tog dem så med en tur i svømmehal for at teste dem inden jeg skulle sende retur og klage over dem og få et par nye. MEN da jeg tog dem på og svømmede med dem kom der INTET vand ind, og de sidder sindssygt godt! Så ingen briller retur, og mine varmeste anbefalinger herfra! Jeg vil klart bestille herfra igen hvis jeg får brug for nye eller til resten af familien. 👏🏼

I backed during Kickstarter and still have my original pair. They work great, decided recently to get a pair for my Daughter who is getting ready for Club Swimming. Its been 3 weeks and her goggles still haven't been made and Supports comment 5 days ago "Oh its in queue for Production, just another 1 or 2 days" Website states usually 5 days for the Goggles to be made. This is ridiculous, if you want a pair of goggles, make sure you put your order in 3 months in advance.

Purchased from them, I wore the goggles 3 times before they began to fog up and scratch on the inside of the lens. I contacted customer service explaining the issue, I received one reply making a suggestion, when I said this had not worked and that the very expensive goggles still I could not see out of, they had stopped replying.

3 follow up emails and over a week later I have no solution, the goggles I bought are useless and I have a race in 1 week.

I understand things go wrong and perhaps even sometimes due to customer error but to spent that premium on goggles and then receive extremely poor customer service is not acceptable.

The most incompetent group of people I’ve ever had to deal with. Two weeks after I placed my order I reached out for a status update. Was told it’ll be produced within the next working day. Was told this for 2 weeks afterwards. After continued emails, I was then told they have a lot of orders, and will update me asap. Then I was told again it’ll be produced the next working day. After 5 weeks I finically cancelled my order. No apologies or explanation. Just incompetence. Insane

Like most people that swim competitively, I tried MANY different brands and multiple styles. Nothing was quite right, just passable.
When my " favorite" of the past few years was discontinued, i purchased 3 different "similar" types- don't trust AI recommendations. SO MUCH PAIN AND LEAKING.
I figured this was the time for Magic 5.
I am racing this weekend, so I jumped in the pool to check how much leak I would be dealing with.
ZERO LEAK.
Major comfort from the very first stroke.
I will NEVER use another!

Beim Kauf des Bundles wurde mir beim Auschecken empfohlen, die Hülle dazu zu kaufen. Ich habe zwei Hüllen gekauft — dann in der Versandbestätigung gesehen, dass die Brillen in Hüllen versandt werden. Wollte es noch ändern lassen und habe seitdem nur unangenehme Kommunikation mit dem freundlich formulierenden Customer Service: ich dürfe die Hüllen selbstverständlich (auf eigene Kosten!) nach Kopenhagen zurücksenden, dann würde man mir die Hüllen zurückerstatten. Porto entspricht dem Preis der Hüllen. Honestly, MAGIC5? Bei dem Preissegment ist das doch unwürdig, dieses sinnlose Upsale und die Art wie ihr daran festhaltet, dass ihr kein Retour Label verschickt??? Bei dem Geld, das die Brillen kosten… Ich würde es nicht noch mal machen.

This company has unfortunately become really bad over the years. I bought my first goggles from them four years ago. All good. Lasted four years before they broke.

Bought a new pair recently. Horrible process. No news after two weeks. Then they send email saying they don't have the scan. I show them screenshot of scan being sent. Then they find the scan suddenly. Customer service seems to be more confused than ever.

After 1.5 month (!) I got my order. Not acceptable delivery time for a pair of goggles. A car delivery is faster nowadays.

But even worse, when they reached me it was the wrong goggles. Different shades on the glasses (!). Would love to upload an image. One glass has silver shade. Other has black. Ridiculous quality control.

The production quality seemed much worse than my first goggles as well.

They are making up for it by sending a new pair, but the damage is already done. These are the last goggles I buy from them. Something is seriously wrong with their business. Not sure what it is, but it's not working well.

They did not fit my face any better than a $15 pair of Speedo goggles. I have a big crooked nose, always the issue with goggles and glasses fitting right. I know I am a hard fit and wouldn't normally leave a bad review, but I submitted for a refund and theMagic5 have been crickets in their response.

Unfortunately I couldn’t get on with these. I liked the idea but couldn’t get them to fit properly, they kept leaking, so I’m back to cheaper alternatives. I like the idea though, maybe as technology improves they will work better.

best goggles i have ever had

I ordered a google bundle -- one outdoor and one indoor. So far I have only received the outdoor googles, and not follow up response from customer service. The only response I've received has been a computer generated response saying they will get back to me. And the googles I received don't fit properly. I am very disappointed with the lack of customer service and product quality. There is no way to reach the company by phone either.

Swimming 3 times a week on average, 1 to 1.5 hours/session. Using these for est 1 year.

Fit is exactly as they describe however, everything else they do as a goggle is sub par.

Anti fog lasted about 2 weeks, I do top up but due to issue below, clarity has never been the same since. Nose piece breaks every 3-4 months, I think because it's a hard molded plastic to help with the fit. Company was great, sent out replacements. Do not leave them in the case, they don't dry properly in there, even with rinsing, mine became moldy.

**** update

Thanks for the reply, honestly can't fault your customer service, you have been great to deal with.

If you are looking for a long term tester of various models, feel free to let me know :-)

I’ve bought goggles, I received since my purchase A LOT of marketing emails offering me a discount on my next pair or asking for my opinion but the product hasn’t arrived! How will I know how to review a product that I haven’t tried? The worst part? I’ve emailed them but ZERO response. I’m not sure how they have such great reviews here, I feel like I have fallen into a scam. They are not cheap… my money went down the drain.

Best no leaks goggles that exist. Customer service is second to none!