The company was excellent in customer service. The bed is a quality product. It looks good and is very comfortable. I was unaware that it was self assembly and would happily have paid to have it put u... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Customer care is professional and thorough. Delivery system is efficient. Would have been a 5-star review if the two correct bedside cabinets had been delivered the first time. This was corrected quic... もっと見る
We recently purchased an ottoman bed online and the quality is great, it’s a sturdy and good-looking bed! No complaints over quality at all. Only snagging points is that sometimes the instructions wer... もっと見る
Placed a custom order with this great company, they were supportive and considerate of my needs. They completed the order 2 weeks earlier and the bed was exceptionally shipped overseas. Huge thanks... もっと見る
企業情報
The Oak Bed Store について
当該企業による記述
Since 2009, we have been trading as a leading provider of high-quality Solid Oak Bed Frames. Our commitment to excellence is evident in every piece we offer, as each bed frame is meticulously crafted using only the finest quality Oak trees. This ensures not only durability and strength but also an attractive finish that will enhance the aesthetic appeal of any bedroom.
We also offer Solid Oak Guest Beds and Solid Wood Bed Frames that are manufactured to the same high standard. We believe that everyone deserves a comfortable and supportive bed, and our collection is available in various sizes to meet your specific requirements. Whether you need a single, double, king size, or super king size bed, we have the perfect option for you.
One of the key features that sets our bed frames apart is the inclusion of sprung solid wood slats. These slats provide optimal support to the mattress, preventing it from dipping or sagging over time. This not only ensures a better posture but also promotes a restful and rejuvenating sleep experience.
What truly sets us apart from the competition is the fact that all of our bed frames are manufactured exclusively for us. This allows us to maintain strict quality control and offer an unrivalled combination of quality and value to our customers. We take pride in providing exceptional products that exceed expectations and deliver long-lasting satisfaction.
We are dedicated to helping you create the bedroom of your dreams. With our expertly crafted bed frames, you can enjoy the perfect blend of style, comfort, and durability. Experience the difference that our Solid Oak Bed Frames can make in your sleep and overall well-being.
連絡先
11 Fitzherbert Spur, PO6 1TT, Portsmouth, 英国
- sales@theoakbedstore.co.uk
- theoakbedstore.co.uk
4.8
優良
2818件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 86％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good quality and easy to assemble
Good quality and easy to assemble. Very happy with customer service and delivery service.
2026年9月8日
The Oak Bed Store からの回答
Hi Amireh,
Thanks so much for your lovely review! We’re really pleased to hear you’re happy with the quality of the bed and found it easy to assemble.
It’s also great to know you were happy with both our customer service and the delivery. Sounds like everything went nice and smoothly!
Thanks again for choosing The Oak Bed Store and for taking the time to share your experience with us.
Kind regards,
Georgie
The Oak Bed Store
Not Oak, Havea, MDF and veneers
A store called the Oak Bed Store and the beds are made with Havea, MDF and veneers. Shouldn't be allowed to trade under false naming conventions.
Was doing research and this outfit are not selling what the name suggest. At all. Lo
2026年9月22日
自発的なレビュー
The Oak Bed Store からの回答
Thank you for taking the time to leave us a review, despite never having purchased anything from The Oak Bed Store.
Firstly, we’d like to thank you for the two stars. Having noticed that the other businesses you’ve reviewed received just one star, we’re pleased to have exceeded your usual expectations!
In our 17 years of trading, this is certainly one of the more unusual reviews we’ve had the opportunity to respond to.
You are absolutely correct that our business is called The Oak Bed Store. Oak bed frames have been at the heart of our business since we started trading in 2009, and today we sell a wide variety of products, including 100% solid oak bed frames, other solid wood and wooden bed frames, mattresses, coffee tables, mirrors and other furniture.
Naturally, not every product we sell is made from solid oak. Like many specialist retailers, our range has expanded and diversified considerably over the years.
Most importantly, your claim is categorically false as every product page clearly states the materials and construction of that particular product, including where solid oak, other hardwoods, MDF or real wood veneers are used. This allows customers to understand exactly what they are purchasing before placing an order.
For clarity, Hevea, more commonly known as rubberwood, is one of the solid hardwoods used in some of our ranges. Where it is used, this is clearly stated within the relevant product description.
We have always believed in being transparent about the construction and materials of our furniture, and we’re very happy for customers researching our products to compare the different materials, designs and price points we offer before deciding what is right for them.
Thank you again for the two-star review and for giving us the opportunity to clarify points that are already quite evident.
After 17 years in business, it’s reassuring to know there are still new experiences to be had.
Kind regards,
Aaron
The Oak Bed Store
High quality furniture
High quality furniture. Competent delivery team. Must appreciate the furniture was delivered in 2-3 weeks after the order, unlike other brands we tried where quality and service were compromised.
2026年9月7日
The Oak Bed Store からの回答
Hi Maria,
Thank you for your lovely review. We’re really pleased to hear you’re happy with the quality of the furniture and that the delivery team did a great job too.
We also appreciate you mentioning the delivery timescale. We know it’s important not to be left waiting around for weeks on end, so we’re glad we could get everything to you within the advised timeframe.
Thanks again for choosing The Oak Bed Store and for taking the time to share your experience.
Kind regards,
Georgie
The Oak Bed Store
Speedy service
Quick response to an initial query and the sample arrived very quickly. Looks nice quality.
2026年9月7日
The Oak Bed Store からの回答
Hi Rowan,
Thanks for taking the time to leave us a review! We’re pleased to hear you got a quick response to your initial enquiry and that the sample arrived promptly.
It’s great to know you’re happy with the quality too. Hopefully it gave you a good feel for the finish and helped with your decision.
Thanks again for considering The Oak Bed Store — we really appreciate it!
Kind regards,
Georgie
The Oak Bed Store
The Oak Bed Store からの回答
Hi Tim,
Thanks so much for the great review! We’re really pleased to hear you were happy with the service and that your delivery arrived nice and quickly.
We appreciate you taking the time to leave us a review, Tim. Thanks again for choosing The Oak Bed Store!
Kind regards,
Georgie
The Oak Bed Store
Good quality product
We recently purchased an ottoman bed online and the quality is great, it’s a sturdy and good-looking bed! No complaints over quality at all. Only snagging points is that sometimes the instructions were a little confusing, and could be made better by some of the wooden pieces having a lettered label sticker to cross-reference with the guide. It took my husband and I 4 hours to put the bed together. Plus, one of the delivery boxes also had a large bird poo stain which we weren’t told about, then the boxes were put in our living room! That’s gross!
2026年9月5日
自発的なレビュー
Very good service from start to finish
Very good service from start to finish, no grumbling here
2026年9月4日
The Oak Bed Store からの回答
Hi Geoffrey,
Thanks for the great review! We’re really pleased everything went smoothly from start to finish — and especially glad there’s no grumbling required! 😊
It’s always good to hear when the whole experience has been straightforward. Thanks again for choosing The Oak Bed Store and for taking the time to leave us your feedback.
Kind regards,
Georgie
The Oak Bed Store
The Oak Bed Store からの回答
Hi Phil,
Thanks so much for the lovely review! We’re really pleased you’re happy with the bed and that the delivery team looked after you too.
We’ll be sure to pass your kind words on to them. Thanks again for choosing The Oak Bed Store and for taking the time to leave us your feedback.
Kind regards,
Georgie
The Oak Bed Store
Lovely bed - great quality
Lovely bed. Great quality goods. This is my second purchase with this company. I chose them again following my experience the first time. Georgia is lovely and very helpful. The delivery was also excellent.
2026年8月28日
The Oak Bed Store からの回答
Hi RO,
Thank you so much for coming back to us for a second purchase! It really means a lot to know that your first experience gave you the confidence to choose us again.
We’re really pleased you’re happy with the quality of your new bed and that everything went smoothly with the delivery. It’s also lovely to hear that you found our customer service helpful throughout.
Thanks again for choosing The Oak Bed Store for a second time and for taking the time to leave such kind feedback. We really appreciate it.
Kind regards,
Georgie
The Oak Bed Store
Really solid, looks great
Really impressed by how solid the bed is. Instructions were clear. It also looks really good. So, so much better than the upholstered ottoman I had before this. This one feels like it might outlast me!!
The biggest issue was the weight of the boxes if you’re trying to get it in the house by yourself! The other thing that would be nice is if the floor boards covered the full space. There’s about a 10mm gap, which is fine but given everything else fits so well and the floorboards are well made seems a bit of a shame.
However really pleased there was a good solution to getting it delivered to the highlands.
2026年9月2日
The Oak Bed Store からの回答
Hi Sam,
Thank you for such a detailed review. We’re really pleased to hear you’re impressed with how solid the bed feels, found the instructions clear, and are happy with how it looks. It’s great to hear it’s a big improvement on your previous ottoman bed!
We appreciate your feedback about the weight of the boxes, especially when moving them into the house alone. They are certainly not the lightest of boxes!
Just to clarify the point about the floor panels, these are fully removable and optional, and the small gap is intentional. This makes it easier to remove the panels without them catching or scratching against the frame.
We’re also glad we could arrange a suitable delivery solution for you in the Highlands. Thanks again for choosing us and for taking the time to share your experience.
Kind regards,
Georgie
The Oak Bed Store
Second bed frame purchased
This is second bed frame of the same type that I have bought. Excellent look and design. Easy to assemble and I love spares provided in case you break a dowel.
2026年9月2日
The Oak Bed Store からの回答
Hi Stephen,
Thanks so much for your review, and for coming back to us for a second bed frame! It’s great to hear you’re still happy with the design and found it just as easy to assemble.
We’re glad the spare dowels came in handy too — always useful to have a few extras when putting everything together!
Thanks again for choosing The Oak Bed Store for a second time. We really appreciate your continued support.
Kind regards,
Georgie
The Oak Bed Store
Lovely solid bed
Delivered on time , very well made, a good solid bed to last a lifetime ! Good instructions to assemble although one rubber footpad was missing. Not sure if I can get a replacement!
John
2026年9月2日
The Oak Bed Store からの回答
Hi John,
Thanks so much for your review! We’re really pleased to hear you’re happy with the bed and that it arrived on time. It’s great to know you’ve found it solid and well made, and that the instructions made assembly nice and straightforward too.
I’m sorry about the missing rubber footpad though, I will get in touch with you directly to sort this!
Thanks again for your kind words, and we hope you enjoy your new bed for many years to come!
Kind regards,
Georgie
The Oak Bed Store
Exceptionally helpful and capable staff…
Exceptionally helpful and capable staff who helped me online when I had made a mistake. Took responsibility for the situation and resolved it as promised and checked up to ensure all was good. Very reassuring. The product itself was a a great standard and very easy to assemble. The delivery team couldn’t have worked hard enough to ensure item delivered to my front door and were a happy and motivated pair. Highly recommend the whole product , company and service. Many thanks.
2026年9月2日
The Oak Bed Store からの回答
Hi B Barrow,
Thank you so much for such a thoughtful review. We’re really pleased we could help sort things out when you realised there had been a mistake with your order. It’s important to us that customers feel looked after, so it’s lovely to hear that our support gave you some reassurance and that we made sure everything was sorted properly.
We’re also glad you’re happy with the quality of the bed and found it easy to assemble. And it’s great to hear the delivery team were so helpful and hardworking — we’ll definitely pass your kind words on to them.
Thank you again for recommending us so highly. We really appreciate you taking the time to share your experience.
Kind regards,
Georgie
The Oak Bed Store
Placed a custom order…
Placed a custom order with this great company, they were supportive and considerate of my needs. They completed the order 2 weeks earlier and the bed was exceptionally shipped overseas. Huge thanks to the customer service team!
So easy to put together, the bed was basically already half made and it's a stunning piece of craftsmanship. Just like how furniture used to be made! Will certainly last many years, so sturdy and beautiful.
2026年9月14日
自発的なレビュー
The Oak Bed Store からの回答
Hi Stuart,
Thanks for the great review! It sounds like everything went smoothly, from the fast delivery and easy assembly to the finished result.
We’re really pleased you’re happy with the quality and how the bed looks — always good to hear!
Thanks again for choosing The Oak Bed Store and for taking the time to leave us your feedback.
Kind regards,
Georgie
The Oak Bed Store
Excellent service and a wonderful British bed! 🫶
I was looking for a bed for a long time and decided to buy a handmade British one. In 8 years, I haven't met a company like this. When a minor issue came up, they instantly delivered the needed part and were incredibly supportive throughout the process. Special thanks to Nina and Georgiе! The delivery company was also top-notch. Bottom line: I'm now sleeping on a wonderful British bed 🫶
2026年8月18日
Georgie was exceptional
Georgie was exceptional. She really went the extra mile to help get the bed delivered ahead of schedule! She honestly couldn’t have been better, such wonderful customer service. Thanks!
2026年8月18日
The Oak Bed Store からの回答
Hi Jason,
Thank you so much for such a kind review! I’m really glad I could help get the bed to you a little sooner, and it’s lovely to hear that you were happy with the service.
I really appreciate you taking the time to leave such thoughtful feedback — it means a lot, especially knowing we were able to help when you needed us to.
Thanks again for choosing The Oak Bed Store!
Kind regards,
Georgie
The Oak Bed Store
Good product at competitive price
Good product at competitive price. Delivery was a little slow.
2026年8月31日
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