The Oak Bed Store レビュー 

The Oak Bed Store からの回答

2026年7月6日

Thank you so much for your 5 star review, we are so grateful for your feedback!

Kind regards,

Georgie
The Oak Bed Store

The Oak Bed Store からの回答

2026年7月6日

Thanks so much for your 5 star review Ed, we really appreciate your fantastic feedback!

Kind regards,

Georgie
The Oak Bed Store

The Oak Bed Store からの回答

2026年7月6日

Hi Anne,

Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re delighted to hear you’re really pleased with your Heywood guest bed and that everything went together easily.

It’s great to know you’re happy with the look, the comfort of the mattresses, and that the instructions were clear and easy to follow.

Thanks again for your feedback.

Kind regards,

Georgie
The Oak Bed Store

The Oak Bed Store からの回答

2026年7月6日

Hi Susan,

Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re delighted to hear you’re so happy with your Chester Ottoman and that you found the service polite and helpful.

It’s great to know you’re pleased with the quality, value for money, and that everything arrived quickly and efficiently — and even better to hear it looks amazing in your home.

Thanks again for your feedback and recommendation.

Kind regards,

Georgie
The Oak Bed Store

The Oak Bed Store からの回答

2026年7月6日

Hi Elizabeth,

Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re really pleased to hear you were happy with the communication and delivery updates, and that you’re pleased with your cheval mirror.

Thanks again for your feedback.

Kind regards,

Georgie
The Oak Bed Store

The Oak Bed Store からの回答

2026年7月13日

Hi Carol,

We're very sorry to hear that your sample didn't arrive, and thank you for making us aware.

As soon as we became aware of the issue, we looked into the tracking and found that, although your sample was dispatched promptly, it unfortunately appears to have been lost within Royal Mail's network before it could be scanned.

I've since contacted you directly to explain what happened and to apologise. I'm pleased to confirm that a replacement sample has now been issued, and I can see that it has been successfully delivered.

As a small family-run business, we genuinely care about our customers and always do our best to resolve any issues as quickly as possible. We're sorry again for the inconvenience caused and appreciate your patience.

Kind regards,

Georgie
The Oak Bed Store

The Oak Bed Store からの回答

2026年7月6日

Hi there,

Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re really pleased to hear we were able to help accommodate your urgent delivery request and get everything sorted for you.

A special thank you for the mention as well — it really means a lot.

Thanks again for your feedback.

Kind regards,

Georgie
The Oak Bed Store

The Oak Bed Store からの回答

2026年7月6日

Hi Vicky,

Thank you so much for your lovely feedback — I really appreciate it. I’m so glad I was able to help get the delivery sorted quickly for you.

I’m really sorry again that some of the fittings and middle legs were missing, but I’m pleased we were able to quickly get that resolved for you.

It’s great to hear you’re happy with the bed and that everything came together in the end.

Thanks again for taking the time to share your experience.

Kind regards,

Georgie
The Oak Bed Store

The Oak Bed Store からの回答

2026年7月6日

Hi Cerys,

Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re delighted to hear you and you’re son are happy with your Goodwood bed frame and Style 1 bedside tables.

It’s also great to hear you found our communication helpful throughout.

Thanks again for your feedback.

Kind regards,

Georgie
The Oak Bed Store

The Oak Bed Store からの回答

2026年7月7日

Hi Liz,

Thank you for taking the time to leave your review.

After reviewing the photographs you provided, and again once the bed had been returned to our warehouse, we can completely understand why you chose to return the product.

We could see that one of the boxes was in very poor condition. Please be assured that it did not leave our warehouse in that state, and unfortunately this appears to have been caused during transit. We will be raising this with our courier, as the condition of the packaging was simply not acceptable.

We also reviewed the imperfections you highlighted on the bed itself. We identified a number of paintwork issues, predominantly on the internal sections of the bed, including the inside of the headboard and the underside of the headboard frame, along with the other cosmetic imperfections you pointed out. We have forwarded all of this feedback, together with the photographs, to our factory so they can investigate and improve their quality control.

With regard to the marks on the bottom of the headboard legs, which you believed to be mould, after inspecting the returned bed we can confirm that this was not mould. The marks were caused during the manufacturing process where the timber had been cut, exposing the natural grain of the wood. However, we completely understand why this caused concern, and appreciate you bringing it to our attention.

Finally, thank you very much for your kind words about our customer service. I'm really pleased that my colleague Georgie was able to resolve the matter swiftly and professionally, and I'll be sure to pass your comments on to her.

Whilst we're sorry this experience has put you off purchasing from us again, we do genuinely appreciate your feedback, as it helps us improve both our products and our service.

Kind regards,

Aaron
The Oak Bed Store

The Oak Bed Store からの回答

2026年7月6日

Hi Mike,

Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re delighted to hear your Kensington bed frame was exactly what you were looking for and that you found it easy to put together.

It’s great to know you’re happy with everything — what more could you want indeed 😊

Thanks again for your feedback.

Kind regards,

Georgie
The Oak Bed Store

The Oak Bed Store からの回答

2026年7月6日

Hi Alison,

Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re so pleased to hear you felt well looked after and that we were able to help you find the right bed and mattress.

We’re really looking forward to getting everything delivered for you in July.

Thanks again for your feedback.

Kind regards,

Georgie
The Oak Bed Store

The Oak Bed Store からの回答

2026年7月6日

Hi Pashtun,

Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re delighted to hear you’re happy with the service and that you’re enjoying your Flow Pocket 1200 mattress 🤩

Thanks again for your feedback.

Kind regards,

Georgie
The Oak Bed Store

The Oak Bed Store からの回答

2026年7月6日

Hi Elizabeth,

Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re delighted to hear you’re happy with your Heywood guest bed and that you’re pleased with the quality and construction.

It’s also great to know the instructions were clear and made assembly straightforward.

Thanks again for your feedback.

Kind regards,

Georgie
The Oak Bed Store

The Oak Bed Store からの回答

2026年7月6日

Hi Jill,

Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re delighted to hear you’re pleased with your Guest Bed and that everything was perfect for you.

It’s great to hear you’d highly recommend us, that really means a lot.

Thanks again for your feedback.

Kind regards,

Georgie
The Oak Bed Store

The Oak Bed Store からの回答

2026年6月17日

Hi Varsha,

Thank you for your review.

We are sorry to hear that you feel this way.

Having reviewed our records, we can see that you emailed us on 10th June at 1:18pm regarding the issues you had experienced. We replied the same day at 1:39pm, just 21 minutes later, requesting further information so that we could investigate and assist you.

In your email, you advised that there was a dent in the metal base. To assess this properly and determine the most appropriate resolution, we requested photographs of the damage. Unfortunately, we have not received a response to that request, nor have any photographs been provided.

You also mentioned that two screws and two wooden sticks were missing. As ottoman beds contain a large number of different bolts, fittings and components, we provided the assembly instructions and hardware list and asked for clarification regarding the specific parts you believed were missing. Unfortunately, simply referring to “two screws” and “two sticks” does not allow us to identify the components in question, particularly as there are multiple types of fixings included and no parts listed as “sticks” within the hardware inventory.

We are always committed to resolving any issues our customers experience and, as demonstrated by our response within 21 minutes of receiving your email, we endeavour to provide prompt support whenever assistance is required. However, in order for us to investigate and provide an appropriate solution, we do require the requested information.

Please reply to our previous email with photographs of the dent and details of the specific components you believe are missing, and we will be more than happy to continue assisting you.

Kind regards,

Aaron
The Oak Bed Store

The Oak Bed Store からの回答

2026年7月6日

Hi Paul,

Thank you so much for taking the time to leave a review — we really appreciate it. We’re delighted to hear you had a great experience from start to finish and that we were able to assist with updating your delivery date and keep you informed throughout.

It’s great to know everything went smoothly, and you are happy with your Trafalgar bed frame!

Thanks again for your feedback.

Kind regards,

Georgie
The Oak Bed Store

The Oak Bed Store からの回答

2026年7月6日

Hi there,

Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re really pleased to hear the delivery arrived on time and that the driver was polite and helpful.

Thanks again for your feedback.

Kind regards,

Georgie
The Oak Bed Store

The Oak Bed Store からの回答

2026年7月6日

Hi Gary,

Thank you for taking the time to leave such a detailed review, and we're really pleased to hear you're happy with your Trafalgar bed frame, the price, and the customer service. It's great to know the instructions were clear and that you were impressed with the quality and the extra hardware provided.

We're sorry to hear the delivery experience wasn't quite as smooth as it should have been on the day. Our deliveries are handled by a third-party courier, but we will certainly pass your feedback on to them so it can be reviewed, as we always aim to provide a friendly and straightforward experience from start to finish.

We really appreciate your feedback and hope you're enjoying your new bed.

Best wishes,

Georgie
The Oak Bed Store

The Oak Bed Store からの回答

2026年7月6日

Hi there,

Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re delighted to hear you’re happy with the quality, delivery, instructions, and ease of build.

Thanks again for your feedback.

Kind regards,

Georgie
The Oak Bed Store