The Paddy Box ロゎ
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The Paddy Box レビュヌ 1,070

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TrustScore 5段階評䟡の4.5

4.7

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5぀星のうち5の評䟡

Ordered from Paddy Box on Saturday night (25 April) for my son living in Vancouver, and it was delivered by the Wednesday—couldn’t ask for better service! It was such a lovely reminder of home for him... もっず芋る

5぀星のうち4の評䟡

I have ordered from The Paddy Box a couple of times with excellent service and no issue with delivery. Not so lucky this time. Ordered an Easter box for my friend in New Orleans on the 20th of March a... もっず芋る

5぀星のうち5の評䟡

Best service ever. They deliver to most overseas countries. They even deliver to NZ an Aussie. A lot of places in Ireland won't deliver to NZ, but Paddys do and are so efficient. Christmas t... もっず芋る

5぀星のうち5の評䟡

Ordered an Easter hamper & extras for my daughter who moved to Australia. She was so excited with the hamper that arrived promptly & she particularly loved the ‘It will grand’ tote bag & Irish gift c... もっず芋る

䌁業情報

  1. ギフト ショップ
  2. ビゞネス ギフト提䟛業者
  3. ギフトバスケットの店

圓該䌁業による蚘述

Connecting you to Ireland by enabling you to create & ship a box of ‘Irishness’ around the globe

連絡先

4.7

優良

TrustScore 5段階評䟡の4.5

1070件のレビュヌ

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この䌁業のTrustpilot 利甚方法

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5぀星のうち2の評䟡

Extremely expensive express delivery 10 days late

Paid €30 for express delivery took 10 days after due date to arrive. Was a surprise birthday gift abd was very late. 2 stars based on the person dealing with it was very pleasant however delivery fee was not refunded and I had to send additional gift.

2024幎4月23日
自発的なレビュヌ
The Paddy Box ロゎ

The Paddy Box からの回答

Hi Clodagh,

Thanks a lot for your feedback and I do apologise for the delay in the delivery of your box. Just to give a response, the €30 fee also covers the customs charges that are incurred on arrival in Canada, so that the recipient doesn't need to pay. That is the reason for the slightly higher price for Canada.

The reason for the initial delay was because the courier was not able to access the building of the address given as it may have needed an access code, they tried to call the recipient and there was no response. We then needed to get more information from you about the address so the courier could complete delivery. The recipient would have been sent an SMS text message on the day of delivery too and a message when delivery had failed.

After giving this information to DHL, the box was left on hold by DHL Canada (when information about an address update are given it can take 48 hours for it to be processed and given to the depot in question). In this case the information took longer than expected to process and we have given this feedback to DHL directly as we needed to escalate it to supervisors in Canada in order to get the box delivered, 4 days after the information was provided to them. I appreciate that this delay was frustrating and we need to make sure that the service quality in Canada is kept at the highest level and I do apologise for the inconvenience caused by this delay.

We do depend on customers to give us all the information needed to complete delivery efficiently and in some cases we need the recipient to assist if the address is a private building needing access codes etc. Unfortunately, this was the initial reason for the failed delivery attempt.

I would stress that this is a rare occurrence and we would love another chance to send a box for you and we'll reach out to you via email on this.

Best wishes,

The Paddy Box Team

5぀星のうち4の評䟡

Delivery really quick

Delivery really quick. Would love more savoury Irish foods, and not all sweets.

2024幎4月25日
The Paddy Box ロゎ

The Paddy Box からの回答

Hi Paula.

Thanks so much for your feedback. We love hearing from all customers on our range and we would absolutely love to hear from you if you have any suggestions for some more savoury options as we definitely need some more of them in our custom box range and throughout our boxes in general.
If you have some time to spare, please email us on customercare@thepaddybox.com and we'd be so grateful for your suggestions. We'll make sure to make it worth your while too :).

Best wishes,

The Paddy Box Team

5぀星のうち2の評䟡

Have ordered boxes in the past and are


Have ordered boxes in the past and are a great gift but there was a problem with DHL couriers in France, had sent a box before with no problems but for reason this time it seems they couldn't contact the Irish number and even though there was someone at home both days of delivery scheduled they said there was nobody home!
Not great customer service, a bit slow coming back and I'm still waiting on a refund.

2024幎3月29日
自発的なレビュヌ
5぀星のうち3の評䟡

Fast delivery but order was wrong

Fast delivery but order was wrong

2024幎3月25日
The Paddy Box ロゎ

The Paddy Box からの回答

Hi Stephen, thank you for your review and feedback. A member of our customer care team will be in touch with you to resolve this issue for you.
Kind regards,
The Paddy Box Team.

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