Penny is a superstar, a month ago we were just walking by the shop and she showed us her best collection of perfumes, answered all our quirky questions with a smile on her face. Today when she came, s... もっと見る
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所在地
所在地を変更Unit W9, St Nicholas Centre, St Nicholas St, AB10 1HW ABERDEEN, GB
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Penny is the best! Every time I walk into the Bon Accord store, she makes me feel so welcome with her warm, friendly, and lovely attitude. She is always pleasant, approachable, and happy to help, ma... もっと見る
企業が回答しました
My partner and I visited the shop to check some perfumes out. I would like to give a big shout out to the staff, especially Penny who was absolutely brilliant, she suggested great stuff and we came ho... もっと見る
企業が回答しました
We were served by Jill at the Aberdeen, St Nicholas Store. She was very helpful, warm and interactive when assisting us. She also ensured that our gift was wrapped with the utmost precision and detail... もっと見る
企業が回答しました
企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
Unit W9, St Nicholas Centre, St Nicholas St, AB10 1HW, ABERDEEN, 英国
4.8
優良
595件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
amazingly fast delivery for where i…
amazingly fast delivery for where i stay incredibly ruraly and nice samples
2026年10月22日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
The Perfume Shop - Aberdeen 62 からの回答
Hello Nicole,
Thank you for taking the time to leave your review.
I am very sorry to hear that your order took longer to arrive than expected. I completely understand how frustrating it can be when you are waiting for a parcel and it does not arrive within the anticipated timeframe.
Having investigated this personally, I am pleased to see that your parcel was successfully delivered on 15/10/2026. However, I appreciate that this does not change the inconvenience and disappointment caused by the delay prior to delivery.
Please accept my sincere apologies that your experience fell short of the standards we aim to provide. Whilst delays can occasionally occur within the courier network, I understand that this does not lessen the frustration of having to wait longer than expected for your order.
If you have any further concerns regarding your order, please reach it to our Customer Services team via the Contact Us section of our website with your order details. Our team will be happy to assist and work towards a satisfactory resolution where possible.
Thank you for bringing this matter to our attention. Your feedback regarding the delivery experience will be shared with the relevant teams for review.
Kind regards,
Logan
The Perfume Shop Customer Services
The Perfume Shop - Aberdeen 62 からの回答
Hello Joe,
Thank you for taking the time to leave your review.
I am very sorry to hear that your bottle arrived broken. I completely understand how disappointing this must have been, particularly when you were looking forward to receiving your order.
Please accept my sincere apologies for the inconvenience and frustration this has caused.
To allow us to investigate this matter further and work towards a satisfactory resolution, please reach out to our Customer Services team via the Contact Us section of our website with your order details and a brief description of the issue. If possible, please also include photographs of the damaged item and packaging, as this may assist with our investigation.
Thank you for bringing this matter to our attention, and we look forward to assisting you further.
Kind regards,
Logan
The Perfume Shop Customer Services
Excellent service
Been going to this shop, particularly the one in St Nicholas Centre for years, always excellent service, Cara is particularly knowledgeable on the perfumes and aftershave. Very polite and welcoming she deserves a pay rise, doesn’t make you feel rushed
Thanks Cara
2026年10月20日
自発的なレビュー
The Perfume Shop - Aberdeen 62 からの回答
Hello Diana,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
The Perfume Shop - Aberdeen 62 からの回答
Hello Jaldev,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Penny, The Superstar!!
Penny is a superstar, a month ago we were just walking by the shop and she showed us her best collection of perfumes, answered all our quirky questions with a smile on her face. Today when she came, she remembered our names, what perfume we liked last time, which really shows she is a good listener and very good salesman. Would definitely recommend this place
2026年10月19日
自発的なレビュー
The Perfume Shop - Aberdeen 62 からの回答
Hi Jatin,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
My partner and I visited the shop to…
My partner and I visited the shop to check some perfumes out. I would like to give a big shout out to the staff, especially Penny who was absolutely brilliant, she suggested great stuff and we came home buying two sets. Definitely recommend a visit!
2026年10月19日
自発的なレビュー
The Perfume Shop - Aberdeen 62 からの回答
Hello Taniya,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
The staff were so lovely and helpful
The staff were so lovely and helpful! The customer service was amazing, very friendly.
2026年10月18日
自発的なレビュー
The Perfume Shop - Aberdeen 62 からの回答
Hi Ellie,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
We were served by Jill at the Aberdeen
We were served by Jill at the Aberdeen, St Nicholas Store. She was very helpful, warm and interactive when assisting us. She also ensured that our gift was wrapped with the utmost precision and detail.
2026年10月18日
自発的なレビュー
The Perfume Shop - Aberdeen 62 からの回答
Hello,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
The Perfume Shop - Aberdeen 62 からの回答
Hello Piotr,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Excellent Service
Excellent Service. Staffs were very friendly and conversational. Products are amazing as well. Would recommend it to anyone needing a perfume for a Birthday gift, they wrap the gift and provide a bag for free.
2026年10月16日
自発的なレビュー
The Perfume Shop - Aberdeen 62 からの回答
Hello Adehl,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Penny is a star⭐
Penny is the best! Every time I walk into the Bon Accord store, she makes me feel so welcome with her warm, friendly, and lovely attitude. She is always pleasant, approachable, and happy to help, making every visit a wonderful experience. Her excellent customer service never goes unnoticed, and she truly deserves to be recognised for the amazing way she treats customers. Thank you, Penny, for always making my visits special! You are a star. ⭐️
Osar❤️
2026年10月15日
自発的なレビュー
The Perfume Shop - Aberdeen 62 からの回答
Hi Osar,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Excellent service
Excellent service, very helpful.
Great service from Jill and Penny.
2026年10月15日
自発的なレビュー
The Perfume Shop - Aberdeen 62 からの回答
Hello Rachel,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Very good customer service
Very good customer service, penny managed to get a very good match to a perfume that is no longer in service, would highly recommend!
2026年10月14日
自発的なレビュー
The Perfume Shop - Aberdeen 62 からの回答
Hi Aimee,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Amazing customer service from Penny
Amazing customer service from Penny, she's very polite and helpful.
2026年10月13日
自発的なレビュー
The Perfume Shop - Aberdeen 62 からの回答
Hi Pedro,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
The Perfume Shop - Aberdeen 62 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Penny and Jill are my absolute favorites 🤗.
I had a wonderful experience with the staff members at the Bon Accord center branch today. Penny was very helpful, welcoming, friendly and fun 🤩. Her recommendations were perfect 👌. Jill was there as well and they both made my day. They were both so sweet. Definitely going back for some more perfumes, but only on days they are both working 😅
2026年10月7日
自発的なレビュー
The Perfume Shop - Aberdeen 62 からの回答
Hello Comfort,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Went in looking to buy a birthday gift…
Went in looking to buy a birthday gift and a lovely woman named Jill served me, she was so kind and helpful!
2026年10月7日
自発的なレビュー
The Perfume Shop - Aberdeen 62 からの回答
Hi April,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
The Perfume Shop - Aberdeen 62 からの回答
Hi Lorna,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
How Penny made my day!
Awesome service from you guys. Thanks again to Penny for her service; always smiling. It’s such a pleasure visiting your shop. Expect more visits from me soon. Cheers
2026年10月6日
自発的なレビュー
The Perfume Shop - Aberdeen 62 からの回答
Hi Chigozie,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
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