Chelsea was absolutely amazing today, every time I asked to try a fragrance she came through and was very helpful. Her knowledge of the products was impeccable and I was served to a very high standa... もっと見る
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所在地
所在地を変更Unit 3 The Avenue, 11/21 Commercial Road, BH2 5RP BOURNEMOUTH, GB
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I went ti the shop ready to complain as I had lots of issues while logging in online and as a result I kissed a few offers, but I was lucky to have Larry helping me, he was really friendly and makes u... もっと見る
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I received such a warm friendly welcome from the team when I arrived at the Bournemouth store. There were no lady million gift sets available on the shop floor so Lewis Hasler went to check the stock... もっと見る
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I was warmly greeted as soon as I walked in the door, and left to peruse the samples until I was ready. When I did not find the scent I was looking for, Serbay gave me his recommendations for options... もっと見る
企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
Unit 3 The Avenue, 11/21 Commercial Road, BH2 5RP, BOURNEMOUTH, 英国
4.1
ほぼ満足
29件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
They were nice staff but asked for a…
They were nice staff but asked for a certain specific perfume and they gave me the wrong one and I didn’t get a re fund or anything and I paid a lot for it.
2026年5月5日
The Perfume Shop - Bournemouth 174 からの回答
Hello Eva,
I’m really sorry to hear about the mix-up with your perfume order and the disappointment this has caused, especially as you paid a significant amount for it.
If the item is still sealed and in a reasonable condition, you are absolutely welcome to return it to us for a full refund. Our team in store or customer service colleagues will be able to help you process this as smoothly as possible.
Please accept our sincere apologies for the error, and thank you for bringing this to our attention so we can help get this resolved for you.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Chelsea was absolutely amazing today
Chelsea was absolutely amazing today, every time I asked to try a fragrance she came through and was very helpful. Her knowledge of the products was impeccable and I was served to a very high standard. She is absolutely class and a credit to your team.
Thanks Chelsea, appreciate you.
2026年4月13日
自発的なレビュー
The Perfume Shop - Bournemouth 174 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Awesome customer experience
Chloe and Chelsea were incredibly helpful both charismatically and patiently helping me find my new signature scent!
2026年4月4日
自発的なレビュー
The Perfume Shop - Bournemouth 174 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Bournemouth 174 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Chelsea was very good to us .We had no…
Chelsea was very good to us .We had no plans to buy perfumes but because of her good marketing skills,managed to convince us to buy perfumes for me and my wife ones.
Keep it up the good work Chelsea.
2026年4月7日
自発的なレビュー
The Perfume Shop - Bournemouth 174 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I ordered a perfume for click and…
I ordered a perfume for click and collect and it said it would be ready to collect on Saturday. I ordered the perfume on Wednesday kept tracking it no update and then Friday evening when I tracked it it came through and said it wouldn’t be ready until Monday when I did a live chat no one answered and when they did answer it took hours for a reply when I spoke to someone on the phone or they could offer me was 200 points that doesn’t help me with the fact I ordered the perfume and was told it would be there by Saturday. Absolutely disgusting customer services and awful delivery.
2026年2月18日
自発的なレビュー
The Perfume Shop - Bournemouth 174 からの回答
Hello Charlotte,
I’m very sorry for the frustration and inconvenience you’ve experienced with your click & collect order. I completely understand how disappointing it must have been to expect your perfume on Saturday, only to have the collection date delayed and face delays in receiving support from our team.
After looking into this, I can see that a member of our team is currently assisting you to resolve the matter as quickly as possible. Please don’t hesitate to reach out if you need any further help or support we want to make this right for you.
I sincerely apologise again for the stress and inconvenience caused and thank you for your patience throughout this process.
Sincerely,
Jasmyn
The Perfume Shop Customer Services
Mr Dan was extremely friendly he…
Mr Dan was extremely friendly he deliver the best costumer service . Definitely recommend him
2025年12月9日
自発的なレビュー
The Perfume Shop - Bournemouth 174 からの回答
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
Very good happy.
2025年11月28日
The Perfume Shop - Bournemouth 174 からの回答
Hi,
Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.
The Perfume Shop.
Such a wonderful service
Such a wonderful service, friendly and helpful. Chole was very good. Will come again. Thank you
2025年10月31日
自発的なレビュー
The Perfume Shop - Bournemouth 174 からの回答
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
The Perfume Shop - Bournemouth 174 からの回答
Hi,
Thanks for your lovely words, we appreciate you!
Kind regards,
Sharain - The Perfume Shop
Anna helped me with my long list of…
Anna helped me with my long list of perfumes I wanted to try & then some!
I had so many I wanted to smell, but it was her recommendation to me that I bought!
Amazing service, will definitely come again!
2025年9月6日
自発的なレビュー
The Perfume Shop - Bournemouth 174 からの回答
Hi,
Thank you so much for your review. We appreciate you!
The Perfume Shop
Good customer service
Good customer service
Didn’t have an idea what scent I wanted Dan guided me to make a nice decision
I was certainly satisfied
2025年7月27日
自発的なレビュー
The Perfume Shop - Bournemouth 174 からの回答
Hi,
I am so happy to hear you had a positive experience with us. Thank you for choosing us to shop with.
The Perfume Shop Team.
Anna was brilliant
Anna was brilliant , cheerful and super amazing. Can't fault the range of perfumes ,so many to choose from and great discounts to match
2025年7月4日
自発的なレビュー
The Perfume Shop - Bournemouth 174 からの回答
Hi,
Thanks for your review. We appreciate you and thank you so much for choosing us to shop with.
The Perfume Shop.
I am appalled by the service of the…
I am appalled by the service of the latina women named Ana. She was rude and treated her staff badly. I experienced foul language, and her behaviour was so unprofessional. I have never seen such a rude women.
The two girls, Chloe and Layla were also very unprofessional, i was getting dirty looks and whispers whilst being served by a man.
The organisation of this shop is APPALLING!!! The women in the shop on my visit really made me have a bad experience, the male working was the only credit. I have heard other comments for friends about them having similar experiences.
The manager of this shop should be ashamed, especially of Ana, Chloe and Layla.
2025年6月19日
自発的なレビュー
The Perfume Shop - Bournemouth 174 からの回答
Hi,
I am so sorry to hear this. Please pop in touch via email at reviews@theperfumeshop.com so we can look into this and resolve.
The Perfume Shop
Visited this afternoon at Bournemouth…
Visited this afternoon at Bournemouth shop, Assisted by a lovely staff Anna.She was so helpul and suggested us with some nice amazing perfumes, and ofcourse we bought some nice bunch of perfumes and also received amazing guddies.😍Thank u so much anna. will visit again 🙃
2025年6月16日
自発的なレビュー
The Perfume Shop - Bournemouth 174 からの回答
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
Anna was really helpful in selecting…
Anna was really helpful in selecting and choosing. Very charming and talented!
2025年6月9日
自発的なレビュー
The Perfume Shop - Bournemouth 174 からの回答
Hi,
It's lovely to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
The Perfume Shop - Bournemouth 174 からの回答
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
The Perfume Shop - Bournemouth 174 からの回答
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
Five stars – and then some!
Wow—what a beautiful experience at The Perfume Shop Bournemouth, all thanks to Ana Rita Costa. Her warmth and positive energy truly lifted my day. I usually shop online, but something made me walk in—and I’m so glad I did. Ana Rita went the extra mile to help me choose the perfect fragrance for someone really special. She reminded me that love does exist, even in the smallest, most fragrant moments. Thank you for turning a simple purchase into something truly memorable.
2025年5月24日
自発的なレビュー
The Perfume Shop - Bournemouth 174 からの回答
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
Loved the samples and perfume seems to…
Loved the samples and perfume seems to be original . Delivery was seamless
2025年4月18日
The Perfume Shop - Bournemouth 174 からの回答
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
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