Chelsea was absolutely amazing today, every time I asked to try a fragrance she came through and was very helpful. Her knowledge of the products was impeccable and I was served to a very high standa... もっと見る
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所在地
所在地を変更Unit 3 The Avenue, 11/21 Commercial Road, BH2 5RP BOURNEMOUTH, GB
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Absolutely marvelous customer service and great choices of fragrances 👍 A special thank you to Chelsea and Chloe they are very professional, efficient, friendly and very customer satisfying 👍❤️
企業が回答しました
I went ti the shop ready to complain as I had lots of issues while logging in online and as a result I kissed a few offers, but I was lucky to have Larry helping me, he was really friendly and makes u... もっと見る
企業が回答しました
I received such a warm friendly welcome from the team when I arrived at the Bournemouth store. There were no lady million gift sets available on the shop floor so Lewis Hasler went to check the stock... もっと見る
企業が回答しました
企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
Unit 3 The Avenue, 11/21 Commercial Road, BH2 5RP, BOURNEMOUTH, 英国
4.0
ほぼ満足
34件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Anna was really helpful in selecting…
Anna was really helpful in selecting and choosing. Very charming and talented!
2025年6月9日
自発的なレビュー
The Perfume Shop - Bournemouth 174 からの回答
Hi,
It's lovely to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
The Perfume Shop - Bournemouth 174 からの回答
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
The Perfume Shop - Bournemouth 174 からの回答
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
Five stars – and then some!
Wow—what a beautiful experience at The Perfume Shop Bournemouth, all thanks to Ana Rita Costa. Her warmth and positive energy truly lifted my day. I usually shop online, but something made me walk in—and I’m so glad I did. Ana Rita went the extra mile to help me choose the perfect fragrance for someone really special. She reminded me that love does exist, even in the smallest, most fragrant moments. Thank you for turning a simple purchase into something truly memorable.
2025年5月24日
自発的なレビュー
The Perfume Shop - Bournemouth 174 からの回答
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
Loved the samples and perfume seems to…
Loved the samples and perfume seems to be original . Delivery was seamless
2025年4月18日
The Perfume Shop - Bournemouth 174 からの回答
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
I received such a warm friendly welcome…
I received such a warm friendly welcome from the team when I arrived at the Bournemouth store. There were no lady million gift sets available on the shop floor so Lewis Hasler went to check the stock room. On his return he was kind enough to remove the items from the box as requested & placed them in a bag. He wished me a good rest of the day. He was friendly, polite & efficient. Thank you for making my experience a good one Lewis.
2025年4月19日
自発的なレビュー
The Perfume Shop - Bournemouth 174 からの回答
Hello,
We are so pleased to hear about your positive experience at our Bournemouth store. It sounds like Lewis went above and beyond to ensure you had a great shopping experience. We are proud to have employees who are dedicated to providing excellent customer service. We will be sure to pass along your kind words to Lewis.
Kind regards,
Jasmyn
I was warmly greeted as soon as I…
I was warmly greeted as soon as I walked in the door, and left to peruse the samples until I was ready. When I did not find the scent I was looking for, Serbay gave me his recommendations for options that met my needs but were not offered as samples. I left happy with my purchase, a loyalty card, and some free samples and swag to boot. I will certainly be back.
2025年1月24日
自発的なレビュー
amazing customer assistance
i was served by sergay, he was so helpful and really nice and also went out of his way to make sure i got what i needed.
2025年1月17日
自発的なレビュー
The Perfume Shop - Bournemouth 174 からの回答
Hi there,
Thank you so much for a wonderful review. We appreciate your kind words and thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
Amazing customer service
I went ti the shop ready to complain as I had lots of issues while logging in online and as a result I kissed a few offers, but I was lucky to have Larry helping me, he was really friendly and makes up to me for all the inconveniences I had online, he also helped me choosing an aftershave for my husband. 5 stars service
2025年1月15日
自発的なレビュー
The Perfume Shop - Bournemouth 174 からの回答
We appreciate your feedback and are glad to hear that you had a positive experience in our shop. We understand the frustration you experienced with our online platform and are committed to improving our services to ensure a seamless experience for all customers. It's wonderful to hear that Larry was able to provide you with excellent service and make up for the inconveniences you faced online. We are proud of our team's dedication to providing exceptional customer service.
Kind regards,
Sharain
The manager was very helpful.
The manager was very helpful in solving my problem and ensuring I would have a gift for
Christmas.
2024年12月23日
Absolutely horrific customer service…
Absolutely horrific customer service from beginning to end.Please please never shop in this store Shop in john lewis or the fragrance store.Absolutely horrendous customer service
2024年12月17日
自発的なレビュー
The bloke that works in the shop in…
The bloke that works in the shop in Bournemouth. He was very helpful in tracking down my parcel that was delivered there - and gave a great service when I went in to collect Tue 10th dec
2024年12月7日
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