Myself and my Fiancé were shopping for our wedding scents, we had another shop in mind but when Ali showed us the ranges of fragrances and was so patient with us we felult comfortable spending our mon... もっと見る
企業が回答しました
所在地
所在地を変更Unit 23, The Glades Shopping Centre, High Street, BR1 1DD KENT, GB
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I went to to my local branch in Bromley as I'd ordered perfume from the on-line perfume shop site which arrived broken and I was advised to go to the physical shop for a replacement. The online shop g... もっと見る
企業が回答しました
Harvey one of the staff,he helped us alot to find a gift for my husband ,suitable perfume that my husband would like 🥰🥰 for his birthday ,with his (harvey)enthusiasm and full of energy,definitely w... もっと見る
企業が回答しました
Everytime I walk in, im graced with a joyous hello and if I’d need any help. Today Natasha, treated me with respect, kindness, convo, laughter and more, helping me find and purchase the best fragran... もっと見る
企業が回答しました
企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
Unit 23, The Glades Shopping Centre, High Street, BR1 1DD, KENT, 英国
4.8
優良
93件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great Customer Service
Kemi at Bromley Perfume Shop was amazingly helpful with helping me pick out a perfume as a gift. She really took her time to help me. Exceptional customer service from her!
2026年3月15日
自発的なレビュー
The Perfume Shop - Bromley 7 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Bromley 7 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Good Service
They were very helpful in the shop, and a quick delivery, very pleased with my item to.
2026年3月2日
The Perfume Shop - Bromley 7 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Raahi she is very good 👍 in customer…
Raahi she is very good 👍 in customer service. I was very impressed with with her customer service bless her 🙏 very polite and she got very good miner to the customer care.
2026年2月22日
自発的なレビュー
The Perfume Shop - Bromley 7 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
They do have excellent customer…
They do have excellent customer service. And manager is very welcoming.
2026年2月19日
自発的なレビュー
The Perfume Shop - Bromley 7 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent customer service… new Miu Miu…
Excellent customer service… new Miu Miu is highly recommended and went down a treat. Thank you too Nashad and Breanna
2026年2月19日
自発的なレビュー
The Perfume Shop - Bromley 7 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Breanna helped me a faulty item and…
Breanna helped me a faulty item and still made me a purchase and made me feel assured
2026年2月19日
自発的なレビュー
The Perfume Shop - Bromley 7 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Kemi, Ruby and Serbuy 100/10 service 🫶
Me and my boyfriend came in today to find myself a fragrance. Straight away Kemi, Ruby and Serbuy were very nice and friendly and helped me find 2 fragrances that I fell in love with. They also threw in some freebies and a discount for choosing to shop with them which made my day (the little purse was soo beautiful I am obsessed! And the mini perfume smells amazing) service was amazing everyone was so sweet and helpful. I’ll defo be coming back for my next fragrances 🫶
2026年2月17日
自発的なレビュー
The Perfume Shop - Bromley 7 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Still haven’t received them yet
Still haven’t received them yet, and I paid £14 for two items to be delivered delivered the following day
2026年2月11日
The Perfume Shop - Bromley 7 からの回答
Hello Stephen,
Thank you for your review and I’m very sorry for the delay in receiving your order, especially after paying for next day delivery.
I can see that your order was sent using the requested Special Delivery Guaranteed, which is a signed‑for service. As no one was available at the delivery address at the time of the first attempt, Royal Mail were required to make a redelivery attempt, which unfortunately caused the delay.
I’m pleased to see that you were able to redirect the parcel to a local store, and I hope this made receiving your order more convenient. I do apologise for the frustration caused and appreciate your patience while this was resolved.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Ali and Kemi were really kind and…
Ali and Kemi were really kind and supportive during my time at the perfume shop at Bromley. Thank you so much guys
2025年12月20日
自発的なレビュー
The Perfume Shop - Bromley 7 からの回答
Hi,
Thanks for your feedback. It's great to know of your 5* experience.
The Perfume Shop.
Excellent customer service
Absolutely amazing service today in Bromley store! Harvey was so helpful,I was looking for a number of gifts and he helped me find the perfect fragrances...so helpful and really knowledgeable even gift wrapped them all! Great experience
2025年12月14日
自発的なレビュー
The Perfume Shop - Bromley 7 からの回答
Hi,
Thanks for your 5* feedback!
The Perfume Shop
The Perfume Shop - Bromley 7 からの回答
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
Amazing store and workers
Ruby was amazing! So professional and attentive, she went out her way for me and my friend. Ruby never got annoyed at our requests. I feel like she went above and beyond for me. I appreciate her so much. Amazing staff!!
Plus the manager was sooo bubbly and smiley! Made me feel very welcomed!
I’ll definitely be back !
2025年11月25日
自発的なレビュー
The Perfume Shop - Bromley 7 からの回答
Hi,
Thanks for lovely response and we are happy you had a 5* experience with us.
The Perfume Shop
The Perfume Shop - Bromley 7 からの回答
Hi,
Thanks for a lovely review, we value your feedback.
Kind regards,
Sharain - The Perfume Shop
Amazing service today in Bromley by…
Amazing service today in Bromley by Harvey and Jodie and was friendly and helpful and showed us the personalised ribbon for gift wrapping which was great!
2025年11月13日
自発的なレビュー
The Perfume Shop - Bromley 7 からの回答
Hi,
Thanks for your feedback. We appreciate your kind words.
Kind regards,
Sharain - The Perfume Shop
Had the best experience with Harvey in…
Had the best experience with Harvey in the Bromley store so helpful and polite very knowledgeable and even gift wrapped our gifts thank you
2025年11月13日
自発的なレビュー
The Perfume Shop - Bromley 7 からの回答
Hi,
Thanks for your feedback. We appreciate your kind words.
Kind regards,
Sharain - The Perfume Shop
Great service with a smile
I was served by Harvey today and he brings a new meaning to Customer Service. Welcomed with a smile, Harvey informed me of the deals in store today and gave a polite offering of assistance, should I need it. His attention to detail and knowledge of fragrances is impressive and the humour that he brings to the workplace makes for a better experience.
Harvey is an absolute credit to the company and should be commended for his work ethic. He is a great sales person and made my shopping experience today a joyful one.
2025年11月12日
自発的なレビュー
The Perfume Shop - Bromley 7 からの回答
Hi,
Thanks for your feedback. We appreciate your kind words.
Kind regards,
Sharain - The Perfume Shop
Regular updates on my order
Fast delivery, when chose free delivery, will definitely order again, very pleased with my purchase 🙂
2025年11月5日
The Perfume Shop - Bromley 7 からの回答
Hi,
Thank you for your feedback we appreciate you!
Sharain - The Perfume Shop
Kemi is an Asset
I visited store yesterday with my husband for his birthday 🎁 The service provided by everyone was excellent 👌🏾 Would like to give a big shout out to Kemi 💕 What an asset to the store you are. My husband was so happy with your service and his final choice and that makes me happy 😊
2025年11月4日
自発的なレビュー
The Perfume Shop - Bromley 7 からの回答
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Great customer service from Kemi at the…
Great customer service from Kemi at the Bromley branch. First class professionalism in dealing with my purchase.
2025年11月4日
自発的なレビュー
The Perfume Shop - Bromley 7 からの回答
Hi,
Thank you for your kind feedback.
Kind regards,
Sharain - The Perfume Shop
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