Welcomed on arrival, given time to find my bearings, then given help with finding the correct gift for the wife. Jamie also ensured that I could use our membership thing and checked to see if we they... もっと見る
企業が回答しました
所在地
所在地を変更75/77 The Mall, Charter Walk Shopping Centre, BB11 1AE BURNLEY, GB
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The staff in the Burnley store are always really friendly, extremely helpful and are not pushy to buy! Went in on Saturday 9th May, 2 lovely ladies , Tash and Danielle helped me with what I needed a... もっと見る
企業が回答しました
Went in didn’t know what perfume I wanted Georgia was helpful and let me smell a few and talked to me about what I wanted then I asked about the mini refill £9.99 and she explained it and I bought one... もっと見る
企業が回答しました
We were looking for a surprise for our daughter’s 21st. Georgia served us in the Burnley store and was fabulous! She checked previous purchases and likes and dislikes and suggested a few ideas. She al... もっと見る
企業が回答しました
企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
75/77 The Mall, Charter Walk Shopping Centre, BB11 1AE, BURNLEY, 英国
4.9
優良
274件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fab experience
Fab experience, both girls were so helpful, kind and welcoming. Helped me find exactly what I was looking for 😊
2026年5月19日
自発的なレビュー
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Welcomed on arrival
Welcomed on arrival, staff was really really friendly and helpful. I was served by Georgia and she helped me a lot deciding a gift. Wonderful experience definitely will come back.
2026年5月13日
自発的なレビュー
The Perfume Shop - Burnley 302 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Went to perfume shop in Burnley today…
Went to perfume shop in Burnley today and served by Daniele who is very helpful and friendly,She gave me opportunity to choose perfume that I wanted ,she also gave me time to choose,She also gave the brand that is on offer in the store ,She served me with a smile👍👍👍👍👍
2026年5月12日
自発的なレビュー
The Perfume Shop - Burnley 302 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was served by Tash and Imma today
I was served by Tash and Imma today. They were very professional in their knowledge of perfumes.
They always very polite and considerate
Will definitely recommend
2026年5月11日
自発的なレビュー
The Perfume Shop - Burnley 302 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Tasha and Emma provided a great service…
Tasha and Emma provided a great service and great advice
2026年5月11日
自発的なレビュー
The Perfume Shop - Burnley 302 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The staff in the Burnley store are awesome!
The staff in the Burnley store are always really friendly, extremely helpful and are not pushy to buy!
Went in on Saturday 9th May, 2 lovely ladies , Tash and Danielle helped me with what I needed and wrapped it lovely.
My daughter was undecided with 2 perfumes and we went back a couple of times for testers. Didn't feel like we were being pushed into buying it but she did eventually go back and get it. We use this store often and the staff are always amazing!
2026年5月9日
自発的なレビュー
The Perfume Shop - Burnley 302 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Brilliant service
Brilliant service, friendly staff.
Georgia was really helpful , very knowledgeable about the fragrances and very attentive. A credit to the company
2026年5月11日
自発的なレビュー
The Perfume Shop - Burnley 302 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Really nice and helpful staff
Really nice and helpful staff. Tash and Danielle made sure we left with the best deals and they let us sniff endless samples until we found our best fits. Thanks ladies!
2026年5月9日
自発的なレビュー
The Perfume Shop - Burnley 302 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Welcomed on arrival
Welcomed on arrival, given time to find my bearings, then given help with finding the correct gift for the wife. Jamie also ensured that I could use our membership thing and checked to see if we they had any other offers on for myself. Thanks muchly Jamie.
2026年5月9日
自発的なレビュー
The Perfume Shop - Burnley 302 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Good customer service by Amina
Came in a couple days ago, was served by a young woman called Amina. She was polite and patient with me whilst i found the birthday present for my niece. She gave me amazing service
2026年5月8日
自発的なレビュー
The Perfume Shop - Burnley 302 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Tash was very helpful and it was…
Tash was very helpful and it was service with a smile
2026年5月8日
自発的なレビュー
The Perfume Shop - Burnley 302 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was served by Georgia Danielle and…
I was served by Georgia Danielle and she was extremely helpful.
2026年5月5日
自発的なレビュー
The Perfume Shop - Burnley 302 からの回答
Hello,
Thank you for your thoughtful 4⭐review! We're so glad to hear you had a positive experience and truly appreciate you taking the time to share your feedback. Your support means a lot and we look forward to welcoming you back again soon!
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Burnley 302 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I am very happy with the service and…
I am very happy with the service and support provided by the staff, especially Lydine and Daniella.
2026年5月4日
自発的なレビュー
The Perfume Shop - Burnley 302 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had a wonderful experience on my…
I had a wonderful experience on my recent trip I was served by Georgia she was very helpful and patient in helping me and my son select a perfume
2026年5月2日
自発的なレビュー
The Perfume Shop - Burnley 302 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
We were looking for a surprise for our…daughter’s 21st
We were looking for a surprise for our daughter’s 21st. Georgia served us in the Burnley store and was fabulous! She checked previous purchases and likes and dislikes and suggested a few ideas. She also guided us toward special offers and gift wrapped our present. Great service and a pleasant shop!
2026年5月2日
自発的なレビュー
The Perfume Shop - Burnley 302 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Called in today to get myself a pick me…
Called in today to get myself a pick me up after a very tough month.
Was looked after by the very lovely Imma, who couldn’t have been more professional and helpful. She gave me a few ideas for what to buy, as it was buy one get one half price this weekend , I may have got two instead. 🤣
2026年5月2日
自発的なレビュー
The Perfume Shop - Burnley 302 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Burnley 302 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was served by a lovely girl Georgia
I was served by a lovely girl called Georgia in the Burnley town store she was very helpful and helped me pick what I would like Thankyou Georgia
2026年4月30日
自発的なレビュー
The Perfume Shop - Burnley 302 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
friendly staff great customer service…
friendly staff great customer service really great experience shopping thank you to georgia
2026年4月27日
自発的なレビュー
The Perfume Shop - Burnley 302 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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