Came in with my mum completely unsure of what we wanted. We had a lovely conversation with Aron who was so so helpful! He showed us multiple options and was clearly very knowledgeable. He had amazing... もっと見る
企業が回答しました
所在地
所在地を変更35 Lion Yard, CB2 3NA Cambridge, England, GB
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The Perfume Shop Cambridge Lion Yard Had a great experience at the perfume shop. Sanjidha and Rodell were both incredibly friendly, welcoming and helpful. They took the time to help us find the rig... もっと見る
企業が回答しました
I had an absolutely fantastic experience at The Perfume Shop, thanks to Aron! His customer service was exceptional from start to finish. He was incredibly friendly, welcoming, professional, and knowle... もっと見る
企業が回答しました
I was served by Rodell he was really helpful, professional and knew his stuff with fragrance. He found me 2 new aftershaves which isnt easy as i have always had the same 3/4 scents for the past 20yrs.... もっと見る
企業が回答しました
企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
35 Lion Yard, CB2 3NA, Cambridge, England, 英国
4.8
優良
40件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Elouise was amaze
Elouise was amaze, despite me taking ages and being a pain in the ass...
Love Will and Sarah x
2026年10月25日
自発的なレビュー
Lucy was AWESOME !!
Lucy was awesome, even though she was the only person working.
She was helpful friendly and managed to get us just what we needed.
Her manager was present but only just, seemed more interested in his ipad than customers.
Honestly if it weren't for Lucy's infectious personality I would have left.
2026年10月23日
自発的なレビュー
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Amazing experience
Mal was very friendly and helpful! High range of products available for every occasion!
2026年10月21日
自発的なレビュー
The Perfume Shop - Cambridge Lion Yard 386 からの回答
Hi Thekla,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Lucy was exceptional.
Lucy was exceptional.
Very friendly, helpful and made our whole experience shopping for two birthdays enjoyable. Fabulous customer service. 😊
2026年10月14日
自発的なレビュー
The Perfume Shop - Cambridge Lion Yard 386 からの回答
Hello Samantha,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Excellent service
Excellent service , really fast delivery, the item i bought first class , will buy again. Highly reccommend
2026年10月9日
The Perfume Shop - Cambridge Lion Yard 386 からの回答
Hello Ken,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Eloise caught the vybe in zero seconds…
Eloise caught the vybe in zero seconds flat. She's amazing!
2026年10月13日
自発的なレビュー
The Perfume Shop - Cambridge Lion Yard 386 からの回答
Hi Erasto,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
I had an absolutely fantastic…
I had an absolutely fantastic experience at The Perfume Shop, thanks to Aron! His customer service was exceptional from start to finish. He was incredibly friendly, welcoming, professional, and knowledgeable about the fragrances. He took the time to listen to what I was looking for and offered great recommendations.
2026年10月11日
自発的なレビュー
The Perfume Shop - Cambridge Lion Yard 386 からの回答
Hi Poppy,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Great service by Aron
Great service by Aron. Very knowledgeable and helpful. Will definitely shop there again.
2026年10月11日
自発的なレビュー
The Perfume Shop - Cambridge Lion Yard 386 からの回答
Hi Michelle,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
I wanted to buy a fragrance but was…
I wanted to buy a fragrance but was quite unsure what to do. Luckily, one of the staff named Aron helped me to buy exactly what I wanted. I also got a good discount. Grateful gor the staff and their services.
2026年10月11日
自発的なレビュー
The Perfume Shop - Cambridge Lion Yard 386 からの回答
Hi Tejeswani,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Mal was great in helping me choose a…
Mal was great in helping me choose a perfume for my daughter! Thank you so much Mal, for all of your help, great service 😀
2026年10月7日
自発的なレビュー
The Perfume Shop - Cambridge Lion Yard 386 からの回答
Hi Fiona,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Mal was lovely patient and very helpful…
Mal was lovely patient and very helpful , thank you
2026年10月3日
自発的なレビュー
The Perfume Shop - Cambridge Lion Yard 386 からの回答
Hi Mohammed,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Mal was very kind and easy to…
Mal was very kind and easy to communicate with happy with my purchase.
2026年10月2日
自発的なレビュー
The Perfume Shop - Cambridge Lion Yard 386 からの回答
Hi Jeevan,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
I visited the store today
I visited the store today. Aron was amazing and helped me find what I wanted. He also gave me several free samples and a gift bag. Amazing experience 😊.
2026年10月2日
自発的なレビュー
The Perfume Shop - Cambridge Lion Yard 386 からの回答
Hi Forough,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
The Perfume Shop - Cambridge Lion Yard 386 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
I got the best customer service from…
I got the best customer service from Natalie . Awesome expirence and affordable perfumes
2026年9月18日
自発的なレビュー
The Perfume Shop - Cambridge Lion Yard 386 からの回答
Hello Okechukwu,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Arun and George
Very good service by Arun and George. Both are very helpful and knowledgeable in recommending perfume based on customer needs and interest.
2026年9月14日
自発的なレビュー
The Perfume Shop - Cambridge Lion Yard 386 からの回答
Hello Mohammad,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Arun and George
We were served by Arun and George during our purchase at Cambridge’s The Perfume Shop. They were exceptionally nice and helped out during the deal!
2026年9月15日
自発的なレビュー
The Perfume Shop - Cambridge Lion Yard 386 からの回答
Hi Mohd,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Flash members sale!
Aren was very helpful, knowledgeable and looked after me really wrll in the store! Thanks!
2026年9月16日
自発的なレビュー
The Perfume Shop - Cambridge Lion Yard 386 からの回答
Hi Deepshikha,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
I loved the hospitality aron offered me…
I loved the hospitality aron offered me on walk in, will be back again
2026年9月15日
自発的なレビュー
The Perfume Shop - Cambridge Lion Yard 386 からの回答
Hi Jaydan,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Excellent service given by Eloise
Excellent service given by Eloise . She was really professional and caring . Bought a product as a result of how courteous and professional she was.
2026年9月15日
自発的なレビュー
The Perfume Shop - Cambridge Lion Yard 386 からの回答
Hello Rev'd Douglas,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
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