Came in with my mum completely unsure of what we wanted. We had a lovely conversation with Aron who was so so helpful! He showed us multiple options and was clearly very knowledgeable. He had amazing... もっと見る
企業が回答しました
所在地
所在地を変更35 Lion Yard, CB2 3NA Cambridge, England, GB
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The Perfume Shop Cambridge Lion Yard Had a great experience at the perfume shop. Sanjidha and Rodell were both incredibly friendly, welcoming and helpful. They took the time to help us find the rig... もっと見る
企業が回答しました
I had an absolutely fantastic experience at The Perfume Shop, thanks to Aron! His customer service was exceptional from start to finish. He was incredibly friendly, welcoming, professional, and knowle... もっと見る
企業が回答しました
I was served by Rodell he was really helpful, professional and knew his stuff with fragrance. He found me 2 new aftershaves which isnt easy as i have always had the same 3/4 scents for the past 20yrs.... もっと見る
企業が回答しました
企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
35 Lion Yard, CB2 3NA, Cambridge, England, 英国
4.8
優良
40件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
We had a really good experience with…
We had a really good experience with customer service in here.
Eloise was the staff who helped as throughout the purchase and she was really nice🥰
2026年9月14日
自発的なレビュー
The Perfume Shop - Cambridge Lion Yard 386 からの回答
Hello Sandra,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
The Perfume Shop - Cambridge Lion Yard 386 からの回答
Hello Hassan,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
I was served by Aaron at the Perfume…
I was served by Aaron at the Perfume Shop in Cambridge. I was impressed by his attention to detail and knowledge about perfumes. Great shop, great staff and wide range of perfumes. Thank you guys
2026年9月12日
自発的なレビュー
The Perfume Shop - Cambridge Lion Yard 386 からの回答
Hi,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Teddy was very helpful in picking a…
Teddy was very helpful in picking a good perfume. He is very polite, professional and customer centric.
2026年9月12日
自発的なレビュー
The Perfume Shop - Cambridge Lion Yard 386 からの回答
Hi Olayiwola,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
The Perfume Shop - Cambridge Lion Yard 386 からの回答
Hi Sasha,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Aaron had a very personalised approach…
Aaron had a very personalised approach and helped us choose the perfect gift today 🎁
2026年9月12日
自発的なレビュー
The Perfume Shop - Cambridge Lion Yard 386 からの回答
Hi Ann,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Aron was really good helped us…
Aron was really good helped us throughout our shopping.
Great guy thanks
2026年9月11日
自発的なレビュー
The Perfume Shop - Cambridge Lion Yard 386 からの回答
Hi Mohamed,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Came in with my mum completely unsure…
Came in with my mum completely unsure of what we wanted. We had a lovely conversation with Aron who was so so helpful! He showed us multiple options and was clearly very knowledgeable. He had amazing customer service and made sure we were absolutely happy with our choice before purchasing.
2026年9月9日
自発的なレビュー
The Perfume Shop - Cambridge Lion Yard 386 からの回答
Hello Elizabeth,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
The staff Stacey, she is amazing
The staff Stacey in Cambridge branch so lovely,, she so kind and patience lovely lady ,, she permanently in Peterborough branch but she cover in Cambridge for today
Lovely
2026年9月10日
自発的なレビュー
The Perfume Shop - Cambridge Lion Yard 386 からの回答
Hello,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Rodel was very helpful
Rodel was very knowledgeable and helpful , in helping choose an aftershave for my husband. He also gifted wrapped it perfectly saving me the job
2026年9月9日
自発的なレビュー
The Perfume Shop - Cambridge Lion Yard 386 からの回答
Hi Michelle,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
The Perfume Shop - Cambridge Lion Yard 386 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Lucy was very helpful with my purchase…
Lucy was very helpful with my purchase and quick to response.
2026年9月3日
自発的なレビュー
The Perfume Shop - Cambridge Lion Yard 386 からの回答
Hi,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
The Perfume Shop - Cambridge Lion Yard 386 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Rodell was a very nice guy looked after…
Rodell was a very nice guy looked after us very well.
2026年8月23日
自発的なレビュー
The Perfume Shop - Cambridge Lion Yard 386 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I was served by Rodell he was really…
I was served by Rodell he was really helpful, professional and knew his stuff with fragrance. He found me 2 new aftershaves which isnt easy as i have always had the same 3/4 scents for the past 20yrs. Ill be looking to come back in spring for next years scents
2026年8月23日
自発的なレビュー
The Perfume Shop - Cambridge Lion Yard 386 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Thank you Sanjidha & Rodell
The Perfume Shop Cambridge Lion Yard
Had a great experience at the perfume shop. Sanjidha and Rodell were both incredibly friendly, welcoming and helpful. They took the time to help us find the right fragrances without making us feel rushed or pressured. Their customer service was excellent and made the whole experience really enjoyable. A real credit to the team — thank you both!
2026年8月22日
自発的なレビュー
The Perfume Shop - Cambridge Lion Yard 386 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Rodell was fantastic
Rodell was fantastic — really friendly, knowledgeable and patient while helping me explore different fragrances. He made the whole experience enjoyable without ever making me feel pressured to buy. Excellent customer service and a real credit to The Perfume Shop.
2026年7月31日
自発的なレビュー
The Perfume Shop - Cambridge Lion Yard 386 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
The Perfume Shop - Cambridge Lion Yard 386 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Grand arcade Rodell is a legend place…
Grand arcade Rodell is a legend place is recommended
2026年7月17日
自発的なレビュー
The Perfume Shop - Cambridge Lion Yard 386 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Very helpful staff on the Cambridge…
Very helpful staff on the Cambridge shop in the grand arcade made all the difference.
2026年7月2日
The Perfume Shop - Cambridge Lion Yard 386 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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