I went into the shop to find a perfume for my wife with no idea what I was looking for, the only thing I knew was she liked a ‘musky’ smell… A lovely lady called Hayley took the time to go through wha... もっと見る
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所在地
所在地を変更Unit 130 Level 1 North Mall, Derbion Centre, DE1 2PG DERBY, GB
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レビュアーのコメントを見てみましょう
Everytime I visit the perfume shop I’m greeted by a wonderful lady Hayley. She makes you feel so welcome and is always at a helping hand if needed. Hayley is a bubbly, friendly person and that is wh... もっと見る
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I was attended to by a very helpful lady called Diane in your Derby store. She went out of her way to satisfy my order requirements. She help me set up an account for my purchase because I couldn’t ob... もっと見る
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Brought aftershave from the store and also a few sets for birthdays while I was there as the staff were fantastic and assisted with my needs while there. Recommend anyone in the area you go here for a... もっと見る
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企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
Unit 130 Level 1 North Mall, Derbion Centre, DE1 2PG, DERBY, 英国
4.9
優良
201件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I was served by Lynne today and she was…
I was served by Lynne today and she was very lovely and helpful! The customer service in this store is great, I will definitely be returning & recommending this store to my friends and family! :)
2026年7月21日
自発的なレビュー
The Perfume Shop - Derbion Centre 370 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
The ladies and Robbie are brilliant…
The ladies and Robbie are brilliant always look after you treat you with respect and anything you need help or advice with everytime they smash it!
Always a pleasure to go in 😊 x
2026年7月21日
自発的なレビュー
The Perfume Shop - Derbion Centre 370 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Outstanding service
I visited the perfume shop derby to make a purchase for a work colleague. I was greeted by a wonderful smiley lady named Hayley. She asked if I was ok and would I like any help, she asked who I was buying for, my budget and do I have a particular brand in mind. After answering her questions Hayley made numerous suggestions that matched my needs. Hayley clearly listened to everything I had said and her product knowledge is amazing. She offered to wrap the perfume and an additional service of a personalised ribbon. The experience from start to finish was amazing. I highly recommend visiting this store especially if Hayley is on hand to help. I truly hope the senior leadership team at the perfume shop see this and praise Hayley for her amazing service she delivers to your customers. She’s a true credit to your company.
2026年7月20日
自発的なレビュー
The Perfume Shop - Derbion Centre 370 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Hayley
Hayley, Lin and Paige were extremely helpful and welcoming!
Id never shop anywhere else again.
2026年7月20日
自発的なレビュー
The Perfume Shop - Derbion Centre 370 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
The staff were so helpful (Lynne
The staff were so helpful (Lynne , Paige and Hayley ) point me the the right direction could not do enough for me I will definitely return
2026年7月19日
自発的なレビュー
The Perfume Shop - Derbion Centre 370 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Georgia made it a great experience with…
Georgia made it a great experience with her exceptional customer service.
2026年7月19日
自発的なレビュー
The Perfume Shop - Derbion Centre 370 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Amazing experience 100% would recommend…
Amazing experience 100% would recommend coming here been served by lynn amazing customer service
2026年7月11日
自発的なレビュー
The Perfume Shop - Derbion Centre 370 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Really lovely reception
Really lovely reception. I met Aisha and she was really lovely. She took her time with me. Making sure I was able to perceive the different perfumes I had interest in which made my decision seamless. Really beautiful customer service.
Also, I was gifted a diffuser and lots of sample perfumes. Such a great experience.
2026年7月9日
自発的なレビュー
The Perfume Shop - Derbion Centre 370 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lynn from derby store was amazing..
Lynn from derby store was amazing..
Loved my gift wrapping idea..
2026年6月28日
自発的なレビュー
The Perfume Shop - Derbion Centre 370 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Derbion Centre 370 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The best experience
The best experience - i am so indecisive and Nick was so patient and helpful, letting me spray loads of the perfumes and stood with me helping me decide what smelt the nicest! Very lovely and friendly staff - I will definitely be back!!
2026年6月13日
自発的なレビュー
The Perfume Shop - Derbion Centre 370 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lovely prices with lovely customer…
Lovely prices with lovely customer service, it can’t get better than that 😁
2026年5月28日
自発的なレビュー
The Perfume Shop - Derbion Centre 370 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing customer service and beautiful…
Amazing customer service and beautiful sprays
2026年5月17日
自発的なレビュー
The Perfume Shop - Derbion Centre 370 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing customer services!
Amazing customer services!! Thankyou for helping me pick the right spray! Xx
2026年5月17日
自発的なレビュー
The Perfume Shop - Derbion Centre 370 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
had a great experience in store today…
had a great experience in store today with Aisha. she helped me pick some new perfumes to take on holiday. lovely service thank you
2026年5月16日
自発的なレビュー
The Perfume Shop - Derbion Centre 370 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I bought a YSL Libre Intense fragrance…
I bought a YSL Libre Intense fragrance in this shop and Hayley helped me to choose between my choices and my my life easier😍😍😅😅Thank you for being supportive and friendly behaviour as well!! Highly suggest this shop:))
2026年5月14日
自発的なレビュー
The Perfume Shop - Derbion Centre 370 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very good experience
Very good experience. Lynne is very good worker. She gave me very good discount. Thank you.
2026年5月14日
自発的なレビュー
The Perfume Shop - Derbion Centre 370 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great customer service
Great customer service, always ask a member of the team if you're unsure about anything or need advice, personal recommendation ask for Haley (staff) - knows her stuff about perfumes and cologones and will go above and beyond to get you your fragrance, gift, personal treat or anything in-between see Haley (staff) she'll find you the best of the best
2026年5月8日
自発的なレビュー
The Perfume Shop - Derbion Centre 370 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lynne was amazing
Lynne was absolutely amazing and very patiant. We spent a long time in store and purchsed many perfumes as gifts with Lynne's help and expertise.
2026年5月2日
自発的なレビュー
The Perfume Shop - Derbion Centre 370 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Really Good Service and Friendly Staff…
Really Good Service and Friendly Staff Members
2026年4月28日
自発的なレビュー
The Perfume Shop - Derbion Centre 370 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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