Sabrina and Sam have exceptional service. I went in with a oddly specific request but not knowing exactly what I wanted, more of a mood and they found the exact thing but it was way out of my price ra... もっと見る
企業が回答しました
所在地
所在地を変更SU229, Level 2, South Mall, Westfield, DE1 2PQ DERBY, GB
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Was served by the lovely Tia. She was so knowledgeable and friendly and helped me straight away find the exact perfume I was looking for. Had such a wonderful experience with her, will definitely be... もっと見る
企業が回答しました
Delivery was very quick and loved the items its just packaging wasn't enough sealed and left me worried about the items inside
企業が回答しました
Hollie and Sam were really helpful, let me try multiple fragrances before buying for me and the wife. Great team, great pair.
企業が回答しました
企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
SU229, Level 2, South Mall, Westfield, DE1 2PQ, DERBY, 英国
4.9
優良
188件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Amazing customer service from the store…
Amazing customer service from the store manager, nicks. She was so helpful in finding the perfect scent for me and suggesting alternatives. She was patience the entire time and was happy to accommodate to my needs. Will be returning :) xxx
2025年6月16日
自発的なレビュー
The Perfume Shop - Derby 345 からの回答
Hi,
It's great to hear of your 5* experience with us. Thank you for your support!
Kind regards,
Sharain
The Perfume Shop Team
I’ve had a great experience here at the…
I’ve had a great experience here at the perfume shop! They do fantastic deals like my favourite Burberry perfume being on sale when I last came into the store recently! I was served by the lovely rezuan and she helped me throughout my shopping experience. I appreciate her approach as a retail assistant because it makes the consumer feel at ease! I recommend x
2025年5月24日
自発的なレビュー
The Perfume Shop - Derby 345 からの回答
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
the pefume shop cannot be faulted excellent service and good prices
use them quite often whats not to like
e
2025年5月19日
The Perfume Shop - Derby 345 からの回答
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
I had a great experience at the perfume…
I had a great experience at the perfume shop—Tracey and Harleen were both incredibly kind and helpful to my mum and me. Their friendly service made our visit extra special. Thank you!
2025年5月14日
自発的なレビュー
The Perfume Shop - Derby 345 からの回答
Hi,
Thank you for your lovely 5-star review! We appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Kind regards,
Sharain
The Perfume Shop Team
We got brilliant service from Tracey…
We got brilliant service from Tracey at the Derby branch, highly recommend the store for great customer service and value for money.
2025年5月10日
自発的なレビュー
The Perfume Shop - Derby 345 からの回答
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
Aisha and Lynne were really nice and…
Aisha and Lynne were really nice and polite and told us about some good deals, definitely recommend :)
2025年5月4日
自発的なレビュー
The Perfume Shop - Derby 345 からの回答
Hi,
Thank you for your review and kind words! Your support means the world to us and thank you for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Always great product and service
Always great product and service, my favourite place to shop.
2025年5月2日
自発的なレビュー
The Perfume Shop - Derby 345 からの回答
Hello,
Thank you for your wonderful 5* review! We are so pleased to know you had a great experience shopping with us, your feedback means so much.
Warm regards,
Jasmyn
Amy was very helpful and lovely
Amy was very helpful and lovely, brilliant service thank you x
2025年5月2日
自発的なレビュー
The Perfume Shop - Derby 345 からの回答
Hello,
Thank you for your wonderful 5* review! We are so pleased to know you had a great experience shopping with us, your feedback means so much.
Warm regards,
Jasmyn
Very accommodating and attentive staff.
Very accommodating and attentive staff.
Always assist customer with a genuine smile.
2025年4月13日
The Perfume Shop - Derby 345 からの回答
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
Good customer service very friendly and…
Good customer service very friendly and helpful.
2025年4月17日
自発的なレビュー
The Perfume Shop - Derby 345 からの回答
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
Dianne was absolutely amazing helped me…
Dianne was absolutely amazing helped me and my friend both purchased amazing products.
2025年4月17日
自発的なレビュー
The Perfume Shop - Derby 345 からの回答
Hello,
Thank you for your lovely 5* review! We really appreciate your feedback and are really pleased to hear you had a great experience shopping with us.
Kind regards,
Jasmyn
I was served by Diane at the Derbion on…Anniversary gift.
I was served by Diane at the Derbion on level 2. She was really good and helpful, nothing too much trouble. Definitely recommend this branch of the perfume shop.
2025年4月16日
自発的なレビュー
The Perfume Shop - Derby 345 からの回答
Hi,
Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.
Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team
Amy was amazing help and was so…
Amy was amazing help and was so professional for saying she was new to the job. Great place for help on what to buy
2025年4月12日
自発的なレビュー
The Perfume Shop - Derby 345 からの回答
Hi,
Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.
Kind regards,
Sharain
The Perfume Shop Team
I found the staff at the perfume shop…
I found the staff at the perfume shop on level 2 Derbion centre to be very patient and helpful while I was trying to choose a suitable perfume. They were happy to make suggestions and I didn't feel pressured or rushed. Excellent service
2025年4月5日
自発的なレビュー
The Perfume Shop - Derby 345 からの回答
Hi,
Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.
Kind regards,
Sharain
The Perfume Shop Team
Derbion store
Derbion store: Level 2 - Carla never fails to make my day. Always looking forward to visiting this specific branch. Goes above and beyond to meet her customers expectations as well as the colleagues too. Outstanding customer service especially on my birthday!
2025年3月27日
自発的なレビュー
The Perfume Shop - Derby 345 からの回答
Hello,
Thank you for your kind words. We are thrilled to hear about your positive experience at our Derbion store. It's wonderful to know that Carla consistently provides exceptional customer service and makes your visits enjoyable. We appreciate your recognition of her dedication and commitment to exceeding expectations. We are proud to have such dedicated employees who contribute to a positive customer experience.
Kind regards,
Jasmyn
The Perfume Shop - Derby 345 からの回答
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Beautifully gift wrapped and brilliant…
Beautifully gift wrapped and brilliant customer service
2025年3月17日
自発的なレビュー
The Perfume Shop - Derby 345 からの回答
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
The Perfume Shop - Derby 345 からの回答
Hey,
Thanks for your review and kind words from your 5* experience.
Thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
Tracey and Hayley have been amazing…
Tracey and Hayley have been amazing today helping me out choosing a perfume. Very good customer experience. ☺️☺️
2025年3月11日
自発的なレビュー
The Perfume Shop - Derby 345 からの回答
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
A review for Holly
A review for Holly. Thank you to Holly for helping f me choose my perfume today and thank you for the samples. You were very kind. Thank you again.
2025年1月10日
自発的なレビュー
The Perfume Shop - Derby 345 からの回答
Hi there,
Thank you so much for a wonderful review. We appreciate your kind words and thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
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