We had a great experience with Naeema. She was very friendly, knowledgeable, and took the time to help us find the right perfumes. Her recommendations were so good that, instead of buying just one per... もっと見る
企業が回答しました
所在地
所在地を変更c/o Superdrug, Unit 24 Broadwalk Shopping Centre, Station Road, HA8 7BD LONDON, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I ordered 2 aftershaves instead of one. I went into my local perfume shop and explained the situation to the manger Ms Rasini. She was fantastic in her response. She sorted out the problem without me... もっと見る
企業が回答しました
Lisa the lovely patient kind assistant displayed excellent customer service in helping me choose a fragrance.She also wrapped it up beautifully making it special for myself & her kind words also m... もっと見る
企業が回答しました
Tina was a very excellent sales representative of the company's. She served me well and was very polite and quite helpful to me even when I was u undecided about what I really wanted. In the end,... もっと見る
企業が回答しました
企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
c/o Superdrug, Unit 24 Broadwalk Shopping Centre, Station Road, HA8 7BD, LONDON, 英国
4.9
優良
143件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Brilliant service from really friendly…
Brilliant service from really friendly and helpful staff.
2026年8月27日
自発的なレビュー
The Perfume Shop - Edgware SD 535 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Helpful stuff and good products
Lovely, helpful staff and a good selection. Miriam was great and helped us choose some great fragrances.
2026年8月22日
自発的なレビュー
The Perfume Shop - Edgware SD 535 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Ragini gave me good customer service…
Ragini gave me good customer service today helping me find the perfume I was after! Always serving with a smile
2026年8月20日
自発的なレビュー
The Perfume Shop - Edgware SD 535 からの回答
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Service
The Male server did not make me feel welcome. He kept asking questions even thought I gave him my receipt & shown him my email for collection. He made me feel like the parcel did not belong to me. Another staff member a lady came to the rescue. Staff should make you feel welcome, little smile or enthusiasm goes a long way.
2026年8月16日
The Perfume Shop - Edgware SD 535 からの回答
Hello Maddy,
Thank you for taking the time to share your experience with us. I’m sincerely sorry to hear that you were made to feel uncomfortable and unwelcome when collecting your order. I completely understand how upsetting it must have been to feel as though your collection was being questioned, particularly when you had provided both your receipt and collection email.
While our store teams are required to complete certain checks before handing over a collection, these should always be carried out in a friendly, professional and reassuring way. We would never want a customer to leave one of our stores feeling the way you have described.
I’m pleased that another member of the team was able to step in and assist you, but I appreciate that this does not take away from how the initial interaction made you feel.
Please be assured that we take feedback regarding the experience our customers receive in store seriously. I will ensure your comments are shared with the relevant management team so that this interaction can be reviewed internally and addressed appropriately with the store.
I’m sincerely sorry again that you were left feeling this way, and I hope we have the opportunity to provide you with the warm and welcoming experience you should expect from us on your next visit.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
We had a great experience with Naeema
We had a great experience with Naeema. She was very friendly, knowledgeable, and took the time to help us find the right perfumes. Her recommendations were so good that, instead of buying just one perfume, we both ended up buying two! She never made us feel pressured—she simply understood what we liked and suggested fragrances that suited us perfectly. Excellent customer service, and we'll definitely be back.
2026年8月5日
自発的なレビュー
The Perfume Shop - Edgware SD 535 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
The Perfume Shop - Edgware SD 535 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Very nice staff and helpful.I truly…
Very nice staff and helpful.I truly recommend.
2026年7月11日
自発的なレビュー
The Perfume Shop - Edgware SD 535 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Thank you Claudio
Toady I was severed by claudio I was looking for perfume for myself which then quickly turned into buying perfume for my girlfriends birthday was choosing between prada paradox and ysl black opium Claudia provided me with a great service and also wrapped my gift well I will be returning soon!
2026年7月11日
自発的なレビュー
The Perfume Shop - Edgware SD 535 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Brilliant Manager at Edware.
I ordered 2 aftershaves instead of one. I went into my local perfume shop and explained the situation to the manger Ms Rasini. She was fantastic in her response. She sorted out the problem without me even being in the shop. I can only wish that all other retailers were as helpful as her. I will be back again for all the family perfume needs. Please thank the manager Rasini for her professional and caring approach. Kind regards Andrew.
2026年7月10日
自発的なレビュー
The Perfume Shop - Edgware SD 535 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The lady Maryam was amazing at the sale…
The lady Maryam was amazing at the sale counter , with Naeema at the Edgware branch , Maryam was so patient and friendly to help me find the right item a I needed and she helped me with the online ordering. Thanks to her .
2026年7月8日
自発的なレビュー
The Perfume Shop - Edgware SD 535 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Thank you so much for helping me…
Thank you so much for helping me choosing my next parfume. Thanks for the manager and her team!
2026年7月3日
自発的なレビュー
The Perfume Shop - Edgware SD 535 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Naeema was very professional and knew…
Naeema was very professional and knew her scents from the get go. We purchased two items from her for Father’s Day and she was so very lovely to deal with! We will certainly be coming back because of her.
2026年6月20日
自発的なレビュー
The Perfume Shop - Edgware SD 535 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I have a very good experience the…
I have a very good experience the people that are very nice
2026年6月18日
自発的なレビュー
The Perfume Shop - Edgware SD 535 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Regina at the perfume shop in Edgware…
Regina at the perfume shop in Edgware was helpful and informative. She let me know about new deals and I found my ideal perfume
2026年6月13日
自発的なレビュー
The Perfume Shop - Edgware SD 535 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
My experience was absolutely amazing at…
My experience was absolutely amazing at the perfume shop in Edgware. I was served Naeena who was amazing and honestly helped a lot I will highly recommend her service
2026年6月13日
自発的なレビュー
The Perfume Shop - Edgware SD 535 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Wonderful experience at this store
Wonderful experience at this store, very helpful staff in particular Naeema, very knowledgeable on all the different perfumes and I walked away with a very nicely wrapped gift!
2026年6月13日
自発的なレビュー
The Perfume Shop - Edgware SD 535 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ragini was so helpful and definitely…
Ragini was so helpful and definitely made my shopping experience easy and enjoyable. Will definitely be coming back
2026年6月12日
自発的なレビュー
The Perfume Shop - Edgware SD 535 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Tina is the BEST worker that I’ve…
Tina is the BEST worker that I’ve experienced she is very helpful and a very good person and very kind
2026年6月5日
自発的なレビュー
The Perfume Shop - Edgware SD 535 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Tina is so helpful we were a big crowd…
Tina is so helpful we were a big crowd and she helped us like a pro please promote her as soon as you can and she is so pretty we absolutly love her
2026年6月5日
自発的なレビュー
The Perfume Shop - Edgware SD 535 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Parfum shap experience
Great 👍 very nice employee's both ladies mumzy n manager were very helpful n kind a pleasant experience
2026年5月26日
自発的なレビュー
The Perfume Shop - Edgware SD 535 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。