I ordered 2 aftershaves instead of one. I went into my local perfume shop and explained the situation to the manger Ms Rasini. She was fantastic in her response. She sorted out the problem without me... もっと見る
企業が回答しました
所在地
所在地を変更c/o Superdrug, Unit 24 Broadwalk Shopping Centre, Station Road, HA8 7BD LONDON, GB
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Lisa the lovely patient kind assistant displayed excellent customer service in helping me choose a fragrance.She also wrapped it up beautifully making it special for myself & her kind words also m... もっと見る
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Good experience with Ragni ,helpfull.
企業が回答しました
The lady Maryam was amazing at the sale counter , with Naeema at the Edgware branch , Maryam was so patient and friendly to help me find the right item a I needed and she helped me with the online ord... もっと見る
企業が回答しました
企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
c/o Superdrug, Unit 24 Broadwalk Shopping Centre, Station Road, HA8 7BD, LONDON, 英国
4.9
優良
138件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Very good customer service
Very good customer service. Naeema was friendly and very helpful. She gave good advice and helped me to make a purchase.
Naeema was also very funny she made me lol!
2026年2月12日
自発的なレビュー
The Perfume Shop - Edgware SD 535 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Naeema was very knowledgeable and…
Naeema was very knowledgeable and helpful when choosing the right perfume. Would recommend coming here again
2026年2月7日
自発的なレビュー
The Perfume Shop - Edgware SD 535 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ragini was a pleasure to be served by…
Ragini was a pleasure to be served by today. Really enjoyed my time here.
2026年2月7日
自発的なレビュー
The Perfume Shop - Edgware SD 535 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Tina was a very excellent sales…
Tina was a very excellent sales representative of the company's. She served me well and was very polite and quite helpful to me even when I was u undecided about what I really wanted. In the end, I was happy about Tina's customer service as she helped me throughout the purchase process for a Valentino ladies perfume.
I will definitely visit tue store in the future for Tina's sake.
Thank you, Tina.
2026年2月6日
自発的なレビュー
The Perfume Shop - Edgware SD 535 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ragini was amazing
Ragini was amazing, just came to look around but ended up buying stuff because of her amazing personality 😊
2026年2月6日
自発的なレビュー
The Perfume Shop - Edgware SD 535 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Naeema provided amazing customer…
Naeema provided amazing customer service at Superdrug. She helped me choose the right perfume and was so friendly throughout. Highly recommend her!
2026年1月31日
自発的なレビュー
The Perfume Shop - Edgware SD 535 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Cloud was an amazing assistant!
Cloud was an amazing assistant!! Highly recommended if you’re looking for a gift or just something for yourself. He knows his stuff to assist and is not the typical sales man!!
2026年1月25日
自発的なレビュー
The Perfume Shop - Edgware SD 535 からの回答
We're happy you had such a wonderful experience! It's great to hear that the assistance provided was so helpful and unique. Thank you for your recommendation!
The Perfume Shop
Ragini,Tina and Claudio were very…
Ragini,Tina and Claudio were very helpful and patient with an undecided customer like me .
Thank you !
2026年1月23日
自発的なレビュー
The Perfume Shop - Edgware SD 535 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ragini the best worker
Ragini the best worker, perfume expert, very kind and she always goes to the extra mile for me. Whenever I go there she always makes me feel welcomed.
2026年1月19日
自発的なレビュー
The Perfume Shop - Edgware SD 535 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Served by Ragini
Served by Ragini, very helpful and friendly! Thank you so much. :)
2025年12月18日
自発的なレビュー
The Perfume Shop - Edgware SD 535 からの回答
Hi,
Thanks for your 5* feedback!
The Perfume Shop
Today I was served by Lisa at Perfume…
Today I was served by Lisa at Perfume shop Edgware London
She was very kind and patiently helped me to buy the right perfume. I bought great perfumes on offer. Lisa was one of the best customer assistants.
Thank you Lisa
2025年12月2日
自発的なレビュー
The Perfume Shop - Edgware SD 535 からの回答
Hi,
Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.
The Perfume Shop.
hi.i have never seen customer service…
hi.i have never seen customer service like tina.she polite and have good smile on dealing time to serve cusmtomer.thanks
2025年12月1日
自発的なレビュー
The Perfume Shop - Edgware SD 535 からの回答
Hi,
Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.
The Perfume Shop.
Tina is 10/10
2025年12月1日
自発的なレビュー
The Perfume Shop - Edgware SD 535 からの回答
Hi,
Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.
The Perfume Shop.
Went into store today with a few…manager very knowledgeable
Went into store today with a few questions about different aftershaves, the manager was very knowledgeable and helpful. I left with everything answered and lots of new aftershaves. Would definitely recommend
2025年11月25日
自発的なレビュー
The Perfume Shop - Edgware SD 535 からの回答
Hi,
Thanks for lovely response and we are happy you had a 5* experience with us.
The Perfume Shop
Naeema
Naeema
Was very helpful great customer service thank you for all your help
2025年11月22日
自発的なレビュー
The Perfume Shop - Edgware SD 535 からの回答
Hi,
Thanks for your review! It's great to hear your feedback on your recent experience. We appreciate you.
Kind regards,
Sharain - The Perfume Shop
The Perfume Shop - Edgware SD 535 からの回答
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Just came out of the perfume shop and…
Just came out of the perfume shop and had an absolutely lovely experience with Ragini. She even gift wrapped my item and printed a personalised ribbon which I've never seen before. Get yourselves down there!
2025年11月7日
自発的なレビュー
The Perfume Shop - Edgware SD 535 からの回答
Hi,
Thank you for your feedback on your recent shop with us. We appreciate you and hope to hear from you again soon.
Kind regards,
Sharain - The Perfume Shop
Lisa the lovely natured kind assistant…
Lisa the lovely patient kind assistant displayed excellent customer service in helping me choose a fragrance.She also wrapped it up beautifully making it special for myself & her kind words also made my day.
She has a lovely warm yet gentle personality where nothing was too much for her to give 100%.
I also thanked the Manager whilst praising Lisa to her.
Outstanding customer service,
Thank you so much Lisa.🙂
2025年11月6日
自発的なレビュー
The Perfume Shop - Edgware SD 535 からの回答
Hi,
We're so happy to hear about the excellent service you received. We appreciate your positive feedback and for shopping with us. Thank you for taking the time to share.
Sharain - The Perfume Shop
Ragini is always so helpful and…
Ragini is always so helpful and friendly such amazing service always from her
2025年11月6日
自発的なレビュー
The Perfume Shop - Edgware SD 535 からの回答
Hi,
Thanks for your feedback. It's great to hear of your experience. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Mariam helped to buy the right perfume…
Mariam helped to buy the right perfume for my friend and encouraged me to buy another one for my Son
She is very helpful and professional
an asset to her employer
I was very happy with my experience at the Perfume shop.
2025年11月1日
自発的なレビュー
The Perfume Shop - Edgware SD 535 からの回答
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
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