The Perfume Shop - Edinburgh St James 360 レビュー 

281
TrustScore 5段階評価の5

5.0

Unit SU 2.28, St James Quarter, 209 St James Crescent, EH1 3AD EDINBURGH, GB


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5つ星のうち5の評価

When we entered the store we weren’t planning to buy anything but Eman’s ( one of the staff members ) amazing service helped us find the perfect scents. She was so kind and helpful that we ended up bu... もっと見る

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5つ星のうち5の評価

Made to feel Very welcome upon entering the store.. Callie demonstrated good knowledge about different designers and the fragrances, she helped me hand pick a scent suited to my description.. highly r... もっと見る

企業が回答しました

5つ星のうち5の評価

I was looking for a new perfume scent and felt overwhelmed but the colleague Lucy was really good she took the notes I liked and found perfumes she thought I’d love and I did find one she did a great... もっと見る

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5つ星のうち5の評価

Very good collection of luxury global brands. Staff is very friendly and knowledgeable. Thanks to Zoe , she helped me to choose a good Prada perfume for my brother. Love from India.

企業が回答しました


企業情報

  1. 香水店
  2. 美容製品提供業者
  3. 化粧品・香水提供業者
  4. 化粧品店
  5. 香味料、香料、アロマ製品提供業者
  6. 毛髪製品店

当該企業による記述

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


連絡先

  • Unit SU 2.28, St James Quarter, 209 St James Crescent, EH1 3AD, EDINBURGH, 英国

5.0

優良

TrustScore 5段階評価の5

281件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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5.0

すべてのレビュー

(281)

過去12か月のレビュー数: 36,121

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Incredible Customer Service

Visited today to buy aftershave for my grandson and once again Kes was outstanding!
He is very knowledgeable, helpful and very attentive to customers needs and goes above and beyond to give incredible services.
He is a great ambassador for the brand, and I would highly recommend a visit to this store.
The team are a proper team working together as one and you can tell they are happy to be there. Thank you for your service today

2026年1月17日
自発的なレビュー
The Perfume Shop - Edinburgh St James 360 ロゴ

The Perfume Shop - Edinburgh St James 360 からの回答

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

5つ星のうち5の評価

Callie was amazing helping me decide…

Callie was amazing helping me decide between a couple of perfumes and her tips were great! Highly advice asking her for help.

2025年12月26日
自発的なレビュー
The Perfume Shop - Edinburgh St James 360 ロゴ

The Perfume Shop - Edinburgh St James 360 からの回答

Hi,

Thanks for your feedback. Thank you so much for choosing us to shop with.

Happy New Year.

The Perfume Shop

5つ星のうち5の評価

Delivery on time which is so important

Delivery on time which is so important. The only thing I would recommend is adding a safe place In case I am not at home

2025年12月19日
The Perfume Shop - Edinburgh St James 360 ロゴ

The Perfume Shop - Edinburgh St James 360 からの回答

Hi,

Thanks for your review. Have a lovely New Year!

The Perfume Shop.

5つ星のうち5の評価

Outstanding service from Callie

My friend and I popped in prior to seeing mamma mia at the Playhouse. We were served by the delightful Callie. This young girl could not have been more helpful! We ended up spending over £300 between us due to this lovely girl suggesting items for our loved ones, spraying testers etc. she then wrapped up our gifts and we chose personalised ribbons. We could not be happier at the service we received and we shall be back soon. Give this girl a bonus as she deserves it! Thank you Callie

2025年12月10日
自発的なレビュー
The Perfume Shop - Edinburgh St James 360 ロゴ

The Perfume Shop - Edinburgh St James 360 からの回答

Hi,

Thanks for your feedback. It's great to know of your 5* experience.

The Perfume Shop.

5つ星のうち5の評価

I had a great experience in store…

I had a great experience in store thanks to Callie,Anika and Anand. Spent a lot of time in store the staff were very helpful. Will definitely visit again

2025年11月7日
自発的なレビュー
The Perfume Shop - Edinburgh St James 360 ロゴ

The Perfume Shop - Edinburgh St James 360 からの回答

Hi,

Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.

The Perfume Shop.

5つ星のうち5の評価

Aftershave

My order came quickly and safely
Thank you

2025年11月23日
The Perfume Shop - Edinburgh St James 360 ロゴ

The Perfume Shop - Edinburgh St James 360 からの回答

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

5つ星のうち5の評価

Shoutout to Sukveer

Shoutout to Sukveer for helping me refill a perfume. She was awesome, really friendly and reminded me to use my points card. Thanks!!

2025年11月26日
自発的なレビュー
The Perfume Shop - Edinburgh St James 360 ロゴ

The Perfume Shop - Edinburgh St James 360 からの回答

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

5つ星のうち5の評価

Had a lovely experience at the store…


Had a lovely experience at the store today. We were helped by Anika, and she was absolutely fantastic. Super friendly, patient, and really knew her stuff. She helped us pick the right perfumes without rushing us, and made the whole shopping trip feel easy and enjoyable. Thanks to her, we walked out really happy with our choices. Big shout-out to Anika for the amazing service! 🌟

2025年11月24日
自発的なレビュー
The Perfume Shop - Edinburgh St James 360 ロゴ

The Perfume Shop - Edinburgh St James 360 からの回答

Hi,

Thanks for your review.
It's great to hear your feedback. We appreciate you!

The Perfume Shop.

5つ星のうち5の評価

Anand helping me.

On Thursday 20th November I went to the store at St James Quarter in Edinburgh and a member of staff called Anand helped me, she was very polite and helpful and her customer service was very good.. I will definitely be going back.

2025年11月20日
自発的なレビュー
The Perfume Shop - Edinburgh St James 360 ロゴ

The Perfume Shop - Edinburgh St James 360 からの回答

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

5つ星のうち5の評価

Very happy customer I like that you…

Very happy customer I like that you gift wrap and be thoughtful like that. Thanks

2025年11月15日
The Perfume Shop - Edinburgh St James 360 ロゴ

The Perfume Shop - Edinburgh St James 360 からの回答

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

5つ星のうち5の評価

As always I had a fantastic experience…

As always I had a fantastic experience with Paul at the perfume shop.
His knowledge of fragrances is impressive he effortlessly explains notes, families, and how different scents evolve on the skin.
What really sets Paul apart, though, is his warm and friendly manner. He makes you feel completely at ease while exploring options, never rushing and always listening to what you’re looking for. His recommendations felt personal, thoughtful, and spot-on. If you want expert guidance delivered with genuine kindness, Paul is the person to see. Highly recommended!

2025年11月19日
自発的なレビュー
The Perfume Shop - Edinburgh St James 360 ロゴ

The Perfume Shop - Edinburgh St James 360 からの回答

Hi,

Thanks for your review.
It's great to hear your feedback. We appreciate you!

The Perfume Shop.

5つ星のうち5の評価

Amazing service

My experience was awesome , I had no idea what I wanted but Gabi helped we tried so many different perfumes until I found the one I liked. The service is 10/10

2025年11月14日
自発的なレビュー
The Perfume Shop - Edinburgh St James 360 ロゴ

The Perfume Shop - Edinburgh St James 360 からの回答

Hi,

Thanks for a lovely review, we value your feedback.

Kind regards,
Sharain - The Perfume Shop

5つ星のうち5の評価

Great Staff

Was in St James quarter store on Thursday all staff were friendly, Gabi ensured that our gift sets were safe while we were looking, she seemed very knowledgeable on how the store operates, very friendly and welcoming

2025年11月13日
自発的なレビュー
The Perfume Shop - Edinburgh St James 360 ロゴ

The Perfume Shop - Edinburgh St James 360 からの回答

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

5つ星のうち5の評価

had the best experience with zoe

had the best experience with zoe, had the best recommendations and knew exactly what she was talking about. 100% go back.

2025年11月14日
自発的なレビュー
The Perfume Shop - Edinburgh St James 360 ロゴ

The Perfume Shop - Edinburgh St James 360 からの回答

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

5つ星のうち5の評価

10/10

Gabi served me in the shop and was very informative regarding my chosen fragrance. She told me everything I needed to know and informed me of a membership which could save me money. Thanks so much!

2025年11月13日
自発的なレビュー
The Perfume Shop - Edinburgh St James 360 ロゴ

The Perfume Shop - Edinburgh St James 360 からの回答

Hi,

Thanks for your feedback. We appreciate your kind words.

Kind regards,
Sharain - The Perfume Shop

5つ星のうち5の評価

Cara was lovely

Cara was lovely! Helping us choose a lovely scene.

2025年11月8日
自発的なレビュー
The Perfume Shop - Edinburgh St James 360 ロゴ

The Perfume Shop - Edinburgh St James 360 からの回答

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

5つ星のうち5の評価

Great service

Great service - nothing too much, helping us choose and giving great advice. Thank you Sukveer; Ash and Anika

2025年11月8日
自発的なレビュー
The Perfume Shop - Edinburgh St James 360 ロゴ

The Perfume Shop - Edinburgh St James 360 からの回答

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

5つ星のうち5の評価

The best

The best! I got YSL and Boss perfumes from this store. They were very nice👌

2025年9月4日
The Perfume Shop - Edinburgh St James 360 ロゴ

The Perfume Shop - Edinburgh St James 360 からの回答

Hi,

Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!

Kind regards,
Sharain - The Perfume Shop

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