Samra and the other staff are always so helpful to help me find gifts for my family and friends, they always never fail to impress me with their ideas and make sure I get my monies worth so thank you... もっと見る
企業が回答しました
所在地
所在地を変更Unit 20b, Kinnaird Park, EH15 3RD FORT KINNAIRD, GB
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I went to the perfume shop fort Kinnaird Edinburgh and the ladies who served me were awesome, patient, kind and very helpful 😊 their names are McKenna and Samra. Absolutely amazing staff, I will Abso... もっと見る
企業が回答しました
Good nice customer service
企業が回答しました
The sales associate Marnie was such a sweet girl with the best customer service. She helped me wrap two boxes, made them so pretty and added two bows. Even had such a lovely chat about dogs
企業が回答しました
企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
Unit 20b, Kinnaird Park, EH15 3RD, FORT KINNAIRD, 英国
4.8
優良
72件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Sarena Turnbull was very good at her…
Sarena Turnbull was very good at her customer service skills
2026年7月1日
自発的なレビュー
The Perfume Shop - Fort Kinnaird 181 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Marnie has the best customer service
The sales associate Marnie was such a sweet girl with the best customer service. She helped me wrap two boxes, made them so pretty and added two bows. Even had such a lovely chat about dogs
2026年6月15日
自発的なレビュー
The Perfume Shop - Fort Kinnaird 181 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Samra and the other staff are always so…
Samra and the other staff are always so helpful to help me find gifts for my family and friends, they always never fail to impress me with their ideas and make sure I get my monies worth so thank you so much, your hampers are amazing! I hope Samra is recognised for her efforts, always going over and beyond!
2026年6月15日
自発的なレビュー
The Perfume Shop - Fort Kinnaird 181 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great customer service
Great customer service! Samra definitely knew her perfumes and was a great help in deciding what kind of perfume I was wanting to purchase!
2026年5月22日
自発的なレビュー
The Perfume Shop - Fort Kinnaird 181 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The staff was lovely and the customer…
The staff was lovely and the customer service was excellent, I was served by an amazing sales person named McKenna, she was lovely and helped me find just what I wanted, I would recommend it to anybody looking for a perfume or aftershave served with a smile
2026年5月12日
自発的なレビュー
The Perfume Shop - Fort Kinnaird 181 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Samra was great and patient with us as…
Samra was great and patient with us as we tried many different perfumes. Thank you so much for your help. The perfumes were beautifully wrapped too!
2026年5月12日
自発的なレビュー
The Perfume Shop - Fort Kinnaird 181 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent service
I wanted some perfume in shop and was told it was out of stock so if i wanted, i could have it delivered! I got two extra samples with my delivery 🥹🥹i was so not expecting it! Such a pleasant surprise after having a rough day! This was so nice! Thank you
2026年5月12日
自発的なレビュー
The Perfume Shop - Fort Kinnaird 181 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had a great time with Samra today and…
I had a great time with Samra today and she was friendly and polite with me. I’m super excited and the products I got from your store are amazing.
2026年4月27日
自発的なレビュー
The Perfume Shop - Fort Kinnaird 181 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Fort Kinnaird 181 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Good nice customer service
2026年3月7日
The Perfume Shop - Fort Kinnaird 181 からの回答
Hello Rifat,
Thank you for taking the time to share your thoughts. We truly appreciate your feedback, we’re always striving to improve and would love to learn more about your experience. If you have any feedback to share, please don’t hesitate to reach out via our website. We hope to have the opportunity to exceed your expectations next time!
Kind Regards,
Jasmyn
The Perfume Shop Customer Services
Samra was very helpful and patient in…
Samra was very helpful and patient in helping choose which perfumes and assisting with the gift wrapping
2026年3月14日
自発的なレビュー
The Perfume Shop - Fort Kinnaird 181 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Samra was such a help
Samra was such a help ! It was a pleasure to find something for my lovely mum for Mother’s Day .
She was very patient and service was over what I expected
Thank you
2026年3月11日
自発的なレビュー
The Perfume Shop - Fort Kinnaird 181 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Staff in store were very helpful
2026年3月2日
The Perfume Shop - Fort Kinnaird 181 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Fort Kinnaird 181 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
We were served by McKenna who was so…
We were served by McKenna who was so knowledgable and really friendly. Thanks so much for your help !
2026年2月24日
自発的なレビュー
The Perfume Shop - Fort Kinnaird 181 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
McKenna gave me amazing experience and…
McKenna gave me amazing experience and service today, helped me find everything i was looking for!
2026年2月23日
自発的なレビュー
The Perfume Shop - Fort Kinnaird 181 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Competitive prices
Competitive prices. Excellent knowledge about products ,friendly helpful staff. Quick delivery when ordering online
2026年1月28日
The Perfume Shop - Fort Kinnaird 181 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Quick visit to perfume shop
Quick visit to perfume shop. Was served by SAMRA who was soo kind to help us find the right fragrance and ensured we receive the perfume on the right day. She also threw in a valentines goody bag.
2026年2月12日
自発的なレビュー
The Perfume Shop - Fort Kinnaird 181 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had a great experience shopping at…
I had a great experience shopping at The Perfume Shop today while looking for a perfume for my fiancé. The lady who helped me for the day - Santa 😊 was incredibly kind, patient, and very helpful. She took the time to advise me and made the whole experience easy and enjoyable.
Excellent customer service and a lovely atmosphere in the store – I will definitely be coming back. Thank you!
2026年2月11日
自発的なレビュー
The Perfume Shop - Fort Kinnaird 181 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent assistance from Samra
Thanks to Samra for her patience, knowledge and friendly service I received in store. My fragrance was not in stock and Samra offered to order it online for me to be delivered to my home. I still received the discount which was available in store too. It was a quick and easy ordering process and my Dior fragrance was delivered directly to my home in the ScottishBorders. Thank you.
2026年1月30日
自発的なレビュー
The Perfume Shop - Fort Kinnaird 181 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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