lovely experience, I was served by the very supportive and helpful staff Azar. He really took the time and effort to recommend perfumes based on what we like, and had the patience of a saint with us g... もっと見る
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所在地
所在地を変更Unit 54, The Shires Shopping Centre, LE1 4FQ LEICESTER, GB
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My mum and I were served by the very lovely and attentive Mark. He really took the time and effort to recommend perfumes based on what we like, and had the patience of a saint with us going round and... もっと見る
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Mark at the Leicester Highcross store was fantastic. I needed to find a his and hers perfume as a gift and he spent over half an hour helping me find the best perfumes most suited to what I was lookin... もっと見る
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I went in knowing I wanted to buy something, I just didn't know what. The staff were very helpful in asking me questions and linking scents to my answers. They took time in making sure I was happy wit... もっと見る
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企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
Unit 54, The Shires Shopping Centre, LE1 4FQ, LEICESTER, 英国
4.8
優良
148件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Unprofessional manager
I came in on Saturday to buy a perfume and i was getting served at the till by a team member, the store manager was yelling at the staff member whilst they were doing an absolutely amazing job during this busy time of the year. I found this to be very disrespectful and it created an unpleasant environment that i would not like to return to. This was very unprofessional as she did not take into account the fact that there were customers there. TFS please look into changing the store manager.
2025年12月13日
自発的なレビュー
The Perfume Shop - Leicester 42 からの回答
Hello Simran,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience, please know we take your concerns seriously and would appreciate the opportunity to learn more and make this right. Please reach out to our customer service department through our website, we’re here to listen and improve. I have also passed on your review to the relevant department for investigation.
Sincerely,
Jasmyn
The Perfume Shop Customer Services
Brianna at the Highcross shopping…
Brianna at the Highcross shopping centre branch was really helpful and gave a top class service. She knows her products really well and recommended the right product to me at a great promotional price. I will come back to her again to get some more fresh scented fragrances.
2026年4月14日
自発的なレビュー
The Perfume Shop - Leicester 42 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Leicester 42 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Leicester 42 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Leicester 42 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service and very friendly service…
Great service and very friendly service by Claire. Would really recommend shopping at perfume shop.
2026年4月12日
自発的なレビュー
The Perfume Shop - Leicester 42 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Alpana at the Leicester Highcross…
Alpana at the Leicester Highcross branch was so helpful. Thank you for the excellent service
2026年3月28日
自発的なレビュー
The Perfume Shop - Leicester 42 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Super friendly Aaisha
I was in a rush but on my short time the way this lady named Aaisha helped me to chose the perfume it was so nice. She was so helpful and friendly and i didn't bother to buy the perfume even though that was expensive. Definitely I'm gonna come there. So far the bestest customer service ever from here.
2026年3月16日
自発的なレビュー
The Perfume Shop - Leicester 42 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had a very beautiful experience
I had a very beautiful experience, A particular staff - Alpana was so helpful and convincing...With her help, I was able to make excellent choices that gave good value for money. She's courteous, polite and very friendly.
Thank you Alpana
2026年3月10日
自発的なレビュー
The Perfume Shop - Leicester 42 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Exceptional service in the High cross…
Exceptional service in the High cross shop, efficient friendly staff going that extra mile for the customer
2026年2月18日
The Perfume Shop - Leicester 42 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great perfume deal and fast delivery
The deal I received on the perfume gift box I bought was awesome! And I was so pleasantly surprised with how fast the order was delivered?? I was not expecting that at all :) Will definitely be ordering again in the future
2026年2月6日
The Perfume Shop - Leicester 42 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Azhar was absolutely amazing!
Azhar was absolutely amazing!
He was very knowledgeable, patient, and genuinely helpful without being pushy at all. He took the time to understand what I was looking for and suggested perfumes that matched my taste perfectly. His attitude was friendly and professional, and he made the whole experience really enjoyable.
Thanks to Azhar, I left The Perfume Shop feeling confident and happy with my choice. Definitely a great asset to the team!
2026年2月5日
自発的なレビュー
The Perfume Shop - Leicester 42 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Leicester 42 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very attentive staff
Very attentive staff in your Highcross, Leicester branch (note: your drop down menu suggests the shopping are is The Shire but it hasn't been called that in years). The perfume I wanted was not in stock but I received it the following day by Royal Mail.
2026年1月23日
The Perfume Shop - Leicester 42 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Leicester Highcross store refused…
The Leicester Highcross store refused to take my order when it arrived as i did click and collect. This means i had to place the order again and won’t receive a refund for 3 weeks.
2026年1月14日
The Perfume Shop - Leicester 42 からの回答
Hello Sefa,
We are so sorry for the trouble you experienced with your order, we truly value your loyalty and completely understand how frustrating this situation must have been.
As a gesture for the inconvenience, I’ve added 200 reward points (equivalent to £10) to your account. These should be visible within the next 72 hours.
Thank you for your continued support, and we hope your future experiences with us are much smoother.
Kind regards,
Jasmyn
Lovely company with always a customer…
Lovely store with always a customer friendly attitude
2025年12月5日
The Perfume Shop - Leicester 42 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The staff were friendly
The staff were friendly and looked after us till the end of sale.
2025年12月27日
The Perfume Shop - Leicester 42 からの回答
Hi,
Thank you for your feedback. We appreciate you and thank you for choosing us to shop with.
The Perfume Shop.
My overall experience was absolutely…
My overall experience was absolutely fantastic at the Leicester high cross store. I appreciate all the help that was provided to me by the whole of the team. I rang and spoke to Lily on 18th December and explained my situation and she spoke to her manager Nikki and said they would do their best with the products I wanted. I then went into the store the same day to get some reassurance, after speaking to Nikki who went above and beyond, took my contact details and see if they could provide me with perfumes. I received a call from the manager on Sunday from Kayley to say my items were in store to collect. The perfume was for my daughters Christmas presents and they absolutely loved it. A massive thank you for Nikki and her team. I wish this kind of service is provided in all stores.
2025年12月18日
自発的なレビュー
The Perfume Shop - Leicester 42 からの回答
Hi,
Thanks for your feedback. Thank you so much for choosing us to shop with.
Happy New Year.
The Perfume Shop
Would recommend
From the Leicester Highcross branch, Aaliyah Ali was extremely helpful, on point with suggestions and gave perfect customer service. A gem to your company and deserves the recognition for it.
2025年12月19日
自発的なレビュー
The Perfume Shop - Leicester 42 からの回答
Hi,
Thanks for your feedback. It's great to know of your 5* experience.
The Perfume Shop.
Poor management
I’m very disappointed with the recent change in management at the Perfume Shop in Leicester. As a regular customer, I felt extremely uncomfortable during my last visit after witnessing the new manager, Kayleigh (a name given to me by a staff member), being very rude and demanding towards her team. She was shouting at staff in front of customers, which was upsetting to see and created a very unpleasant atmosphere in the store.
The previous manager provided much better service and ran the shop in a far more professional and welcoming way. This new management style is unfair to the staff and off-putting for customers. I believe staff should be treated with respect, especially in front of the public. Sadly, this experience has made me rethink returning unless things improve.
2025年12月6日
自発的なレビュー
The Perfume Shop - Leicester 42 からの回答
Hi,
I am so sorry to hear of your recent experience. If you haven't already, please kindly pop in touch via email at reviews@theperfumeshop.com and a member of our team will be more than happy to help.
The Perfume Shop
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