lovely experience, I was served by the very supportive and helpful staff Azar. He really took the time and effort to recommend perfumes based on what we like, and had the patience of a saint with us g... もっと見る
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所在地
所在地を変更Unit 54, The Shires Shopping Centre, LE1 4FQ LEICESTER, GB
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My mum and I were served by the very lovely and attentive Mark. He really took the time and effort to recommend perfumes based on what we like, and had the patience of a saint with us going round and... もっと見る
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Mark at the Leicester Highcross store was fantastic. I needed to find a his and hers perfume as a gift and he spent over half an hour helping me find the best perfumes most suited to what I was lookin... もっと見る
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I went in knowing I wanted to buy something, I just didn't know what. The staff were very helpful in asking me questions and linking scents to my answers. They took time in making sure I was happy wit... もっと見る
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企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
Unit 54, The Shires Shopping Centre, LE1 4FQ, LEICESTER, 英国
4.8
優良
149件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The assistant was so polite and helpful…
The assistant was so polite and helpful full marks deserved
2025年5月16日
The Perfume Shop - Leicester 42 からの回答
Thank you so much for your positive review!
Kind regards,
Sharain
Excellent Customer Service by Azhar
I was looking to buy a perfumes, I was served by Azhar, he was very patient and very polite he was absolutely amazing. His customer service was so good and gave plenty of samples.
I would definitely be going there again and give him 10/10.
2025年4月28日
自発的なレビュー
The Perfume Shop - Leicester 42 からの回答
Hi,
Thank you so much for your kind words! We're thrilled to hear you had a great experience.
Stay fabulous and keep spritzing joy!
Kind regards,
Sharain
The Perfume Shop Team
Patient and helpful
Alpana served me and was very patient and helpful with me whilst we were finding a scent.
2025年4月28日
自発的なレビュー
The Perfume Shop - Leicester 42 からの回答
Hello,
Thank you so much for your lovely 5* review! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us.
Kind regards,
Jasmyn
Khad was amazing!
I had a great experience at the Leicester Highcross store today. Khad was absolutely lovely and helped me pick out the perfect gift. He was really patient, attentive, and made the whole experience enjoyable. Thank you for the excellent service!
2025年4月23日
自発的なレビュー
The Perfume Shop - Leicester 42 からの回答
Hello,
Thank you for your kind words! We're delighted to hear that you had such a positive experience at our Leicester Highcross store. It's wonderful to know that our team member provided you with amazing and helpful service. We appreciate your feedback and are glad you found the experience enjoyable.
Kind regards,
Jasmyn
Had a very positive experience in this…
Had a very positive experience in this store. I was served by a very polite and friendly man called Azhar - cannot fault the service at all.
2025年4月21日
自発的なレビュー
The Perfume Shop - Leicester 42 からの回答
Hello,
Thank you for your lovely 5* review! We really appreciate your feedback and are really pleased to hear you had a great experience shopping with us.
Kind regards,
Jasmyn
Excellent service ❤️🫡💯
2025年4月18日
自発的なレビュー
The Perfume Shop - Leicester 42 からの回答
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
I was welcomed immediately on entering…
I was welcomed immediately on entering the store by Cara, she was amazing! Helped me purchase multiple gifts for my siblings Birthday! Highly recommend seeing her in store. All the best to her and her colleagues.
2025年4月15日
自発的なレビュー
The Perfume Shop - Leicester 42 からの回答
Hi,
Thank you so much for your kind words! We're thrilled to hear you had a great experience.
Stay fabulous and keep spritzing joy!
Kind regards,
Sharain
The Perfume Shop Team
The Perfume Shop - Leicester 42 からの回答
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
Went into Leicester Highcross today and…
Went into Leicester Highcross today and was served by Cara , she was great and gave me brill service , will definitely visit again😃
2025年4月8日
自発的なレビュー
The Perfume Shop - Leicester 42 からの回答
Hello,
We're so glad to hear you had a great experience with Cara! It's wonderful to know that she provided you with excellent service. We appreciate your kind words and hope to see you again soon.
Kind regards,
Jasmyn
The Perfume Shop - Leicester 42 からの回答
Hello,
Thank you for your lovely 5* review, we greatly appreciate your feedback and are happy to know you had a great experience shopping with us!
Kind regards,
Jasmyn
Thank you to all the people and the perfume shop
I got the mixed up with the fragrance store and I wanted to complain about being charged for being a member, but they explain to me very politely and very nicely that they weren't the fragrance store and they do not charge a membership fee it's only because I was charging membership fee from the fragrance store and I almost took it out on them I wanted to be apologetic and because I was going to buy some products anyway, and I wanted to share my appreciation to the perfume store and a the member of staff, who was very helpful and helped me out her name is apaa I think but I don't know how to spell it at the shires mall in Leicester.
This young lady knew her fragrance, and she helps me pick out the best 4 fragrance that I liked they make me feel very welcome and look after you with care.
I would go back there every month when I get paid just to buy some more products.
2025年3月27日
自発的なレビュー
The Perfume Shop - Leicester 42 からの回答
Hello,
We really appreciate you taking the time to share your experience. It sounds like you had a very positive interaction with our team member, despite the initial misunderstanding. We're glad that she was able to help you find the perfect fragrances and that you felt welcomed and well cared for.
We understand that it can be frustrating to encounter these types of situations and we appreciate your understanding and patience. We strive to provide excellent customer service and are happy to hear that you had a positive experience with our team member. We're thrilled that you enjoyed your purchase and plan to return in the future.
Best wishes,
Jasmyn
5 star service
Really really great service today from two young girls (Asma & Ines) in Leicester highcross shop. So happy leaving with two big Dior perfumes and saved lots of money. Only came in for one perfume and ended up with two. They were really good sales people. Would shop again and recommend getting served by them. They were friendly and really funny
2025年3月25日
自発的なレビュー
The Perfume Shop - Leicester 42 からの回答
Hello,
Thank you for your wonderful review! We're so glad to hear you had such a positive experience with our team. It's fantastic that you were able to find the perfect perfumes and save some money in the process. We're proud of our team for providing excellent customer service and making your shopping experience enjoyable. We appreciate you taking the time to share your feedback and look forward to welcoming you back for your next purchase.
Kind regards,
Jasmyn
Really thankful for Andria at the…
Really thankful for Andreia at the Leicester Highcross branch. She was really accommodating and helpful with what a wanted to buy. She showed a great understanding of products and was able to help me navigate the shop while using a wheelchair. Thank you Andreia :)
2025年3月19日
自発的なレビュー
The Perfume Shop - Leicester 42 からの回答
Hello,
Thank you for your kind words! We're so happy to hear that you had a positive experience at our Leicester Highcross branch. It's wonderful to know that our team member was able to provide you with such excellent service and make your shopping experience enjoyable. We appreciate your feedback and will share it with the team.
Kind regards,
Jasmyn
The Perfume Shop - Leicester 42 からの回答
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
The Perfume Shop - Leicester 42 からの回答
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Exceptional customer service!
My cousins birthday was coming up and she had expressed that she wanted a designer perfurme for her 15th birthday. Now I'm not very familiar with what's trendy for teenagers nowadays and was all a bit lost tbh. Luckily, there was a very helpful and friendly young gentleman called Khad. He greeted me with a warm smile & asked if I needed any assistance which I was quite thankful for. He spent a good 15 minutes with me ensuring to enquire about my cousins likes and dislikes. After that he gave me the time to further look around which I appreciated cause when getting a 🎁 for someone it can be overwhelming. I made up my mind & bought 2 and I couldn't be more thankful to Khad for assisting me! What a lovely young chap!!!
2025年3月10日
自発的なレビュー
The Perfume Shop - Leicester 42 からの回答
Hello,
We are so happy to hear that you had a positive experience with our team! It sounds like you were able to find the perfect gift for your cousin thanks to the excellent service you received. We are proud to have employees like Khad who are dedicated to providing our customers with a personalised and enjoyable shopping experience. We will be sure to pass your feedback along to him.
Many thanks,
Jasmyn
Fantastic customer service by Andreia…
Fantastic customer service by Andreia in Leicester Highcross. So friendly and goes above and beyond. I always leave with a smile and feel happy when served by Andreia. Need more staff like her.
2025年3月17日
自発的なレビュー
The Perfume Shop - Leicester 42 からの回答
Hello,
We're delighted to hear about your positive experience with Andreia. It's wonderful to know that she made your visit so enjoyable. We strive to provide excellent customer service and it's rewarding to hear that our team members are making a difference. We'll share your feedback with Andreia and the team.
Kind regards,
Jasmyn
Great customer service experience
Had such a good time shopping in the store. Customer service was great, gave good suggestions on what perfume to get, and there was good discounts in store as well. A solid 10/10 experience!
2025年3月12日
The Perfume Shop - Leicester 42 からの回答
Hello,
Thank you for your wonderful review! We're so happy to hear you had such a positive experience in our store. We strive to provide our customers with excellent service and helpful advice and we're thrilled you found the perfect perfume. We appreciate your kind words and hope to see you again soon!
Many thanks,
Jasmyn
I was served by Azhar and received…
I was served by Azhar and received excellent service, would definitely come back again 10/10!!
2025年3月5日
自発的なレビュー
The Perfume Shop - Leicester 42 からの回答
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
absolutely not happy with the service
absolutely not happy with the service. I went in to purchase a perfume, i tried to ask for help from one of the workers (fair skinned, wore a headscarf) and literally got ignored, she looked at me and walked in the other direction whilst on her phone, texting away. SINCE WHEN ARE EMPLOYEES ALLOWED TO BE ON THEIR PHONES, what kind of customer service is this. I will not be shopping here again, where customers are not prioritised, i left without buying anything.
2025年2月16日
自発的なレビュー
The Perfume Shop - Leicester 42 からの回答
We understand your frustration with the service you received in our store. It's disappointing to hear that you felt ignored by an employee, especially when seeking assistance. We strive to provide excellent customer service and value every customer's experience. We will address this feedback with our team to ensure that all customers feel welcomed and supported.
Kind regards,
Sharain
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