I had to get a birthday present, and lady was very nice showed me a lot of options and helped me to get perfect present. Her name is Shamora. She honestly very happy, kind and sweet person. She made m... もっと見る
企業が回答しました
所在地
所在地を変更Unit 72A, The Lewisham Shopping Centre, SE13 7EP LEWISHAM, GB
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If it wasn’t for Lilly I wouldn’t have stayed in the shop. Her customer service skills are good. She treated me with respect and she’s lovely despite me not buying anything this occasion as I only ca... もっと見る
企業が回答しました
Today I went in with my mother in law who does not speak English and was given the absolute best service of our day by Ahmed. Ahmed was super patient while I was translating and even found the scent w... もっと見る
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Suzanne and Afia were so welcoming and polite. Went to pick up an order. I asked if it coukd be gift wrapped and the ladies did a fantastic job. I also asked when a certain perfume would be on offer a... もっと見る
企業が回答しました
企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
Unit 72A, The Lewisham Shopping Centre, SE13 7EP, LEWISHAM, 英国
4.8
優良
86件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Loved the service here.There was a…
Loved the service here.There was a sweet young women called Mary she was so kind and patient with us
2025年5月5日
自発的なレビュー
The Perfume Shop - Lewisham 123 からの回答
Hi,
I am so happy to hear of your experience & thank you so much for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Hi what a service a got from a young…
Hi what a service a got from a young lady called Mary very good it was a pleasure to talk with her extremely pleasant and professional 🌟🌟🌟🌟🌟🌟
2025年5月5日
自発的なレビュー
The Perfume Shop - Lewisham 123 からの回答
Hi,
I am so happy to hear of your experience & thank you so much for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Excellent as always
My order was delivered on time with no issues as always l just love the Perfume Shop!!!
2025年4月22日
The Perfume Shop - Lewisham 123 からの回答
Hi,
Thank you for your review and kind words! Your support means the world to us and thank you for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Nash is a wonderful sales assistant
Nash is a wonderful sales assistant! His friendly banter and knowledge on fragrances had be spending more than planned but happy with all my purchases. I will come back again.
2025年4月27日
自発的なレビュー
The Perfume Shop - Lewisham 123 からの回答
Hello,
Thank you for your kind review! We're delighted to hear you had a positive experience with our sales assistant and enjoyed learning about our fragrances. We appreciate you taking the time to share your feedback and we look forward to seeing you again soon.
Kind regards,
Jasmyn
Niquella- Lewisham Shop
Niquella, is amazing. She took all the time needed to serve me and ensured that I got what I needed. She is such a breath of fresh air, she was determined to help me find the right gifts for my parents. Thank you so much Niquella
2025年4月21日
自発的なレビュー
The Perfume Shop - Lewisham 123 からの回答
Hello,
We are so happy to hear that you had such a positive experience! It's wonderful to know that our team member went above and beyond to help you find the perfect gifts for your parents. We strive to provide exceptional customer service and we're thrilled that you were so impressed with her dedication and care.
Kind regards,
Jasmyn
Great attentive and expert advice by Ms…
Great attentive and expert advice by Ms Suzanne at Lewisham shopping centre! Thank you!
2025年4月19日
自発的なレビュー
The Perfume Shop - Lewisham 123 からの回答
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
Served by NASH today
Served by NASH today. Amazing and hilarious customer service. I will certainly be back at this shop
2025年4月11日
自発的なレビュー
The Perfume Shop - Lewisham 123 からの回答
Hi,
Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.
Kind regards,
Sharain
The Perfume Shop Team
My partner and I popped in today for an…
My partner and I popped in today for an aftershave for him and perfume for his Mum. We were blown away by the service we received from Rachel. Patient, kind and a wonderful energy. She asked the right questions and listened and knew her stock so so well that we came away with scents we were thrilled with and spent a bit over budget but that shows the sales lady in her!! Pay rise for Rachel The Perfume Shop!! And kindly beautifully gift wrapped as we shopped and ready when we came back to collect. An absolute star 🌟
2025年3月29日
自発的なレビュー
The Perfume Shop - Lewisham 123 からの回答
Hello,
We are so happy to hear about your positive experience! It's wonderful to know that Rachel went above and beyond to help you find the perfect scents for your partner and his Mum. We truly appreciate you taking the time to share your experience and highlight Rachel's exceptional service. We will be sure to pass your kind words along to her. We are delighted that you were so impressed with her knowledge, patience and ability to help you find the perfect gifts. We are committed to providing our customers with a positive and memorable shopping experience, and it's heart-warming to hear that Rachel was able to deliver on that promise. Thank you again for your kind review.
Kind regards,
Jasmyn
Fabio was amazing
With minutes to spare before the store closed, I was welcomed by Fabio. I received such amazing service in such little time but it had an amazing impact on me. I felt like a valued customer. And received the best deal on top of that all thanks to him. He is an asset to TPS.
2025年3月14日
自発的なレビュー
The Perfume Shop - Lewisham 123 からの回答
Hello,
We're thrilled to hear about your positive experience with Fabio. It's wonderful to know that he made such an impact on you, even with limited time. It sounds like he went above and beyond to ensure you felt valued and received a great deal. We're proud to have team members like Fabio who consistently deliver exceptional customer service.
Many thanks,
Jasmyn
Anytime I call on customer care
Anytime I call on customer care, anyone I speak to always kind to me and make sure they sort me out
2025年3月3日
The Perfume Shop - Lewisham 123 からの回答
We appreciate you taking the time to share your positive experience. We're glad to hear that you've had consistently helpful interactions with our customer care team. We strive to provide excellent support to all our customers.
Kind regards,
Sharain
I went into the Lewisham store…
I went into the Lewisham store yesterday and was greeted with a lovely gentleman called Nash, I was initially extremely anxious and nervous to come out on my own due to suffering with my anxiety. He made me feel extremely calm and comfortable within the store and gave me exceptional customer service and made me feel so comfortable and put a smile on my face witch I haven’t had in such a long time. Once leaving the store I felt such at ease and relaxed to continue my day ahead of me
2025年2月26日
自発的なレビュー
The Perfume Shop - Lewisham 123 からの回答
Hello,
We're so pleased to hear about your positive experience at our Lewisham store. It's wonderful to know that Nash was able to make you feel comfortable and at ease during your visit. We strive to create a welcoming and supportive environment for all our customers and it's heart-warming to hear that Nash's exceptional customer service helped you feel calm and relaxed. We're grateful for your kind words and we'll be sure to share your feedback with Nash.
Many thanks,
Jasmyn
Diane make me feels great. She has a good communication skills and customer service. Excellent staff
Diane make me feels great, she has go
2025年2月13日
自発的なレビュー
The Perfume Shop - Lewisham 123 からの回答
Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.
Best regards,
Sharain
Excellent customer service Diane at…
Excellent customer service Diane at Lewisham. I am very happy with my perfume.
2025年2月10日
自発的なレビュー
The Perfume Shop - Lewisham 123 からの回答
Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.
Best regards,
Sharain
Diane was just wonderful and very…
Diane was just wonderful and very helpful
Extremely supportive
2025年2月9日
自発的なレビュー
The Perfume Shop - Lewisham 123 からの回答
Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.
Best regards,
Sharain
The Perfume Shop - Lewisham 123 からの回答
Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.
Best regards,
Sharain
Suzanne at the Lewisham store has been…
Suzanne at the Lewisham store has been excellent. We’ve been served by her on many occasions and the service is always impeccable. She is polite, friendly and knowledgeable.
2025年2月1日
自発的なレビュー
I was at 123 lewisham Niquella service…
I was at 123 lewisham Niquella service was top notch
2025年2月1日
自発的なレビュー
NASH at Lewisham
I was attended by a lovely man by the name of Kilimanjaro. His customer service skills was top notch 👍.
2025年1月27日
自発的なレビュー
Wonderful Experience
I did my annual perfume shopping yesterday at the perfume shop in Lewisham. I had researched 12 options. And then l met Suzanne. Knowledgeable, great customer service, a big smile at all times and incredible service. She offered several options, made suggestions of alternatives. Altogether my 45 minutes was a wonderful experience
2025年1月21日
自発的なレビュー
The Perfume Shop - Lewisham 123 からの回答
Hi there,
Thank you so much for a wonderful review. We appreciate your kind words and thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
Did not wait long was updated regarding…
Did not wait long was updated regarding my order package was good condition was very happy with my orders thank you so much for the great experience
2025年1月2日
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