Good variety of options. Competitive prices and a clean tidy store. Unfortunately some products only sold online which was difficult. Staff member really couldn’t be bothered with me. No enthusiasm a... もっと見る
企業が回答しました
所在地
所在地を変更Unit 68c, 9 South John Street, L1 8BU LIVERPOOL, GB
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レビュアーのコメントを見てみましょう
Lovely experience yesterday at the shop in Liverpool one from a lady called Jennifer who helped me pick a fragrance for my mum for Mother’s Day. She was patient and very knowledgeable. She asked my bu... もっと見る
企業が回答しました
Really nice vibe on entering happy smiling eager staff was served by Jen and I don’t think there was anything she didn’t know about the perfume shop products. Will certainly be back for all the girls... もっと見る
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Had a really lovely experience yesterday in The Perfume Shop Liverpool. The service was brilliant, really friendly and made to feel welcome as soon as I walked in. I don’t have the best sense of... もっと見る
企業が回答しました
企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
Unit 68c, 9 South John Street, L1 8BU, LIVERPOOL, 英国
4.8
優良
99件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The lady who served me went over and…
The lady who served me went over and above to help as there were some issues with stick but I received the item I needed the following day.
2025年12月15日
The Perfume Shop - Liverpool 220 からの回答
Hi,
Thanks for your feedback. It's great to know of your 5* experience.
The Perfume Shop.
The Perfume Shop - Liverpool 220 からの回答
Hi,
Thanks for your 5* feedback!
The Perfume Shop
Disappointed
Only got £8 discount instead of £10,no explanation.no free gifts or samples and spent over £200
2025年11月30日
The Perfume Shop - Liverpool 220 からの回答
Hi,
I am so sorry to hear of your recent experience. If you haven't already, please kindly pop in touch via email at reviews@theperfumeshop.com and a member of our team will be more than happy to help.
The Perfume Shop
The Perfume Shop - Liverpool 220 からの回答
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
The Perfume Shop - Liverpool 220 からの回答
Hi,
Thanks for your feedback. We appreciate you!
The Perfume Shop
FastGreat service efficient kept me informed and…
Fast efficient kept me informed and great price .what more do you want .
2025年11月29日
The Perfume Shop - Liverpool 220 からの回答
Hi,
Thanks for your feedback. We appreciate you!
The Perfume Shop
Great range and value
Good variety of options. Competitive prices and a clean tidy store.
Unfortunately some products only sold online which was difficult. Staff member really couldn’t be bothered with me. No enthusiasm and a little rude. Happy with products though and bought others online too.
2025年11月13日
The Perfume Shop - Liverpool 220 からの回答
Hi,
We appreciate your feedback and are glad you found a good variety and competitive prices. We're sorry some products were online only and that a staff member was unhelpful. We'll address this to improve our service. We value you.
The Perfume Shop
Perfect gift
The perfum I bought of u was for my daughter in law and it was cheeper then anywhere I was very happy will keep shopping with u
2025年11月11日
The Perfume Shop - Liverpool 220 からの回答
Hi,
Thanks for your review.
It's great to hear your feedback. We appreciate you!
The Perfume Shop.
I went to the Liverpool branch the…
I went to the Liverpool branch the ladie that helped me couldn’t do any more even wrapped my perfumes up for me thank you
2025年11月9日
The Perfume Shop - Liverpool 220 からの回答
Hi,
Thanks for your feedback. We appreciate your kind words.
Kind regards,
Sharain - The Perfume Shop
Efficient service
Efficient service. Item was not available in store but was promptly ordered and delivered within a couple of days.
2025年11月5日
The Perfume Shop - Liverpool 220 からの回答
Hi,
Thank you for your feedback we appreciate you!
Sharain - The Perfume Shop
The Perfume Shop - Liverpool 220 からの回答
Hi,
Thanks for your review and kind words. We appreciate you.
The Perfume Shop
Visited the shop in Liverpool one…
Visited the shop in Liverpool one yesterday, Great service from Mel , definitely will return in future for Christmas shopping ⭐️
2025年9月8日
自発的なレビュー
The Perfume Shop - Liverpool 220 からの回答
Hi,
Thanks for your lovely review. We appreciate you!
The Perfume Shop
I love the perfume shop
I love the perfume shop, there’s always an offer on and they are such nice people and so helpful when you go in store. They always have what I’m looking for and give you a personalised experience that some other shops don’t give.
2025年8月22日
The Perfume Shop - Liverpool 220 からの回答
Hello,
We're happy to hear that you love our offers and appreciate the helpfulness of our team. It's great to know we provide a personalized experience and have what you're looking for. Thank you for your positive feedback!
Jasmyn
The Perfume Shop
The Perfume Shop - Liverpool 220 からの回答
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Claire the sales person knows her…
Claire the sales person knows her products and what the customer is looking for
2025年8月18日
The Perfume Shop - Liverpool 220 からの回答
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Service Smell Sensation :)
Great customer service, warm welcome from all staff. Mariah assisted in the decision making process and was very patient in me testing a number of options. Highly recommend a visit if you're in need of a new smell sensation :)
2025年8月16日
自発的なレビュー
The Perfume Shop - Liverpool 220 からの回答
Hi,
Thanks for your review. It's great to hear you are pleased with our services and thanks so much for shopping with us.
The Perfume Shop
Great customer service
Heather behind the till was super kind and helpful - she helped me find what I needed.
Defo come here!
2025年8月16日
自発的なレビュー
The Perfume Shop - Liverpool 220 からの回答
Hi,
Thanks for your review. It's great to hear you are pleased with our services and thanks so much for shopping with us.
The Perfume Shop
10/10 customer service
I had a great experience in the perfume shop today with Ben 10/10 customers service.
2025年8月15日
自発的なレビュー
The Perfume Shop - Liverpool 220 からの回答
Hi,
Thanks for your positive review! We appreciate you.
The Perfume Shop
Clare has been amazing for the past 10…
Clare has been amazing for the past 10 years. Thank you!
2025年8月14日
自発的なレビュー
The Perfume Shop - Liverpool 220 からの回答
Hi,
Thanks for your review. We appreciate you and thanks for choosing us to shop with.
The Perfume Shop
The Perfume Shop - Liverpool 220 からの回答
Hi,
Thank you. We appreciate you!
Kind regards,
Sharain
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