Got excellent service from Amy she was so patient with me and managed to select two purchases that I would not have chosen due to good customer service. She listened to what I was looking for for two... もっと見る
企業が回答しました
所在地
所在地を変更Unit 44, Almondvale South, EH54 6NB LIVINGSTON, GB
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Kim made picking an aftershave for my Dad’s Birthday so easy. She was genuinely kind and made me feel like she cared. Kim wrapped my gift up beautifully and made my experience really lovely. Thank you... もっと見る
The fact that I bought 2 expensive perfumes and they were posted just as they were in a box with no protection, ie, some Bubble wrap or something to keep it from damage would’ve been great. I did rec... もっと見る
企業が回答しました
My daughter and I had a lovely experience at The Perfume Shop in Livingston and were served by Katrina, who was absolutely fantastic. She was polite, friendly and very helpful, and her knowledge of th... もっと見る
企業が回答しました
企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
Unit 44, Almondvale South, EH54 6NB, LIVINGSTON, 英国
4.9
優良
145件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Kim in Livingston branch went above and…
Kim in Livingston branch went above and beyond helping me find the right perfume.
2026年8月21日
自発的なレビュー
The Perfume Shop - Livingston 109 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Excellent service
Excellent service. Katrina helped me make the right choices for perfumes that I had to gift my son and daughter. Couldn’t have asked for more. Thankyou very much :)
2026年8月20日
自発的なレビュー
The Perfume Shop - Livingston 109 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Kim had excellent customer service and…
Kim had excellent customer service and she did everything to ensure that I left the store happy. Even though she didn’t have any sample, she was able to tell me to go to the other store to get a couple of samples.
2026年8月21日
自発的なレビュー
The Perfume Shop - Livingston 109 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I walked in & was greeted to by Fin
I walked in & was greeted to by Fin, she was very pleasant & professional.She understood my requirement making it a very pleasurable experience.
2026年8月18日
自発的なレビュー
The Perfume Shop - Livingston 109 からの回答
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Best shop ever
I was looking for a new fragrance and Aleah helped me look for the best, I got a really nice deal from one of the gift sets she picked out for me, 100% will be coming back
2026年8月18日
自発的なレビュー
The Perfume Shop - Livingston 109 からの回答
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I visit Almondvale shopping centre in…
I visit Almondvale shopping centre in livingston, West lothian today.
Kim attended to me and was very helpful and pleasant throughout me visit in the shop
2026年8月17日
自発的なレビュー
The Perfume Shop - Livingston 109 からの回答
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Had a lovely experience in buying my…
Had a lovely experience in buying my favourite perfume . I even got a discount Brooke was really friendly and helpful . Will definitely be back
2026年8月16日
自発的なレビュー
The Perfume Shop - Livingston 109 からの回答
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Sales assistant kim was a very friendly…
Sales assistant kim was a very friendly and helpful would highly recommend her to help with your needs, she helped me and my friend pick out the perfect gift for a 30th thank you so much
2026年8月14日
自発的なレビュー
The Perfume Shop - Livingston 109 からの回答
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Kim and Aurora's exceptional customer service.
Kim and Aurora were very pleasant and exceptional during my visit to the The Fragrance Shop in the Livingston Centre.
They were very kind and helpful in my choice of perfume for my son.
2026年8月8日
自発的なレビュー
The Perfume Shop - Livingston 109 からの回答
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I was greeted in a friendly manner when…
I was greeted in a friendly manner when I entered the store and the assistant - Fin - was very helpful and polite at ll times. I was also advised of the recycling service for empty perfume bottles.
This is my second purchase from The Perfume Shop and I will not only return in the future but I would recommend them to anyone looking for a perfume/aftershave purchase
2026年8月14日
自発的なレビュー
The Perfume Shop - Livingston 109 からの回答
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Finn at the Livingston store was…
Finn at the Livingston store was fabulous help, helped us with our points and personalised ribbon highly recommend x
2026年8月12日
自発的なレビュー
The Perfume Shop - Livingston 109 からの回答
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Was in the Livingston shop today with…
Was in the Livingston shop today with my 2 sons and Kim could not have been more patient and kind while they selected the fragrances they wanted. Thank you so much!
2026年8月10日
自発的なレビュー
The Perfume Shop - Livingston 109 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Kims
Kim, was very helpful as soon as I walked into the store, she went into the back store for the perfume that I requested and not only that she gift wrapped that one, and I asked her if there was another perfume here that my wife liked, she got that too, I also brought a candle and some other fragrance, great experience throughout, Thanks Kim.
2026年8月10日
自発的なレビュー
The Perfume Shop - Livingston 109 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Kim was great help giving me a hand…
Kim was great help giving me a hand choosing a birthday gift
2026年8月10日
自発的なレビュー
The Perfume Shop - Livingston 109 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
The Perfume Shop - Livingston 109 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great customer facing service from…
Great customer facing service from staff.
Kim was fantastic and made the experience in shop a joy to have dropped in.
Thank you 😊
2026年8月8日
自発的なレビュー
The Perfume Shop - Livingston 109 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great staff
Extremely helpful and friendly staff. Found me a couple amazing bottles, exactly what i was looking for thanks alot !
Liam
2026年8月8日
自発的なレビュー
The Perfume Shop - Livingston 109 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Excellent Customer Service.
Always shop in the Perfume Shop as staff are lovely and you always get a good deal. A few days ago I went in with my son and Kim helped us. She was so lovely to us. Not pushy at all like in other places and came across as very genuine. Was like being served by a friend. She is a credit to the company.
2026年7月29日
自発的なレビュー
The Perfume Shop - Livingston 109 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Kim was absolutely amazing
Kim was absolutely amazing, great customer service absolute lovely lady.
2026年8月4日
自発的なレビュー
The Perfume Shop - Livingston 109 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Highly recommend this shop
Highly recommend this shop. Kim was super helpful and friendly, my kids loved her and we got some lovely fragrances
2026年8月3日
自発的なレビュー
The Perfume Shop - Livingston 109 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
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