I went to the store searching for a replacement perfume for my favourite that was discontinued years ago. I am very fussy and have never found one that I liked. I was served by Marie Rees in your Ll... もっと見る
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所在地
所在地を変更Unit 6B Trostre Retail Park, SA14 9UY LLANELLI, GB
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I visited the Trostre retail park store today and was served by Bonnie. She was absolutely wonderful! I don’t know much about perfumes other than the types of scents I usually enjoy, but Bonnie seemed... もっと見る
企業が回答しました
Thank you so much to Yvonne at The Perfume Shop, Llanelli for exceptional customer service. I was buying several fragrances for my son for his upcoming birthday, as well as for my daughter and she wen... もっと見る
企業が回答しました
The Perfume Shop Llanelli is always a great experience. Friendly staff, a tidy store, and a brilliant range of fragrances at good prices. Whether you’re treating yourself or buying a gift, you’re look... もっと見る
企業が回答しました
企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
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Unit 6B Trostre Retail Park, SA14 9UY, LLANELLI, 英国
4.9
優良
108件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
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Had a great experience Helena was…
Had a great experience Helena was lovely and help find the sprays that suit me
2026年10月19日
自発的なレビュー
The Perfume Shop - Llanelli 297 からの回答
Hello Tom,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Exceptional Service
I went to the store searching for a replacement perfume for my favourite that was discontinued years ago. I am very fussy and have never found one that I liked. I was served by Marie Rees in your Llanelli store. Marie was incredibly helpful and patient with me - I must have used half your stock of cards to try out various scents! I eventually narrowed it down to four which Marie sprayed on my skin before I went away to check that I still liked them as they settled as perfumes really change on my skin over time.
I never once felt pressured or hurried to choose or buy - Marie was fantastic and couldn’t have been more helpful - I returned a few hours later to purchase and unfortunately Marie had left for the day and I was unable to thank her. So I’d be grateful if you could forward my thanks.
2026年9月28日
自発的なレビュー
The Perfume Shop - Llanelli 297 からの回答
Hello Menna,
Thank you for taking the time to leave such a wonderful review!
I have responded to your review personally because I am delighted to hear about your experience in our Llanelli store and that Marie was able to help you find a new fragrance after such a long search. Finding a replacement for a much-loved discontinued perfume can be incredibly difficult, so it's fantastic to hear that Marie provided such patient, knowledgeable and attentive service throughout your visit.
I am especially pleased to learn that you never felt rushed or pressured and that Marie took the time to help you explore a variety of fragrances, allowing you to see how they developed on your skin before making your decision. This is exactly the level of service we strive to provide for all our customers.
Thank you for taking the time to recognise Marie's efforts.
We hope you enjoy your new fragrance and look forward to welcoming you back again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Yvonnne at Llanelli store 10/10
Thank you so much to Yvonne at The Perfume Shop, Llanelli for exceptional customer service. I was buying several fragrances for my son for his upcoming birthday, as well as for my daughter and she went above and beyond to help me make the right choices and get the best value, making the most of the instore offers on the day. Will definitely return for future purchaces...highly recommend this store for a friendly service!
2026年8月24日
自発的なレビュー
The Perfume Shop - Llanelli 297 からの回答
Hi Emma,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
I popped into the perfume shop at…
I popped into the perfume shop at Trostre Park Llanelli yesterday on the hunt for a new signature scent for my upcoming holiday to Tenerife where I was served by the wonderful Bonnie. What an amazing experience!! We discussed my favourite scents and their profiles before she spent time selecting numerous new possibilities for me and allowing me to try each one. We settled upon 4 potential favourites at which point I really couldn't decide, so ended up taking atomisers of all 4. I've since decided upon my 2 absolute favorites, ysl myslf l'absolu and jpg la male elixir. I'm planning on calling back in over the next week or two to purchase a bottle of each. Thank you Bonnie, you are brilliant. For a completely personalised experience I highly recommend a visit.
2026年8月28日
自発的なレビュー
The Perfume Shop - Llanelli 297 からの回答
Hello,
Thank you so much for your 5⭐ review! We’re really pleased to hear that you had such a positive experience shopping with us. We truly appreciate your feedback and hope to welcome you back again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I don’t often write reviews but…
I don’t often write reviews but I felt I needed to after my experience in the llanelli store yesterday. The shop assistant Bonnie was very helpful and informative when I was indecisive on what perfume to get for my niece. She was very friendly and made the process so quick and easy. So thank you, I will be definitely be returning to this store in the near future.
2026年8月26日
自発的なレビュー
The Perfume Shop - Llanelli 297 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Not in store but the lady ordered it…
Not in store but the lady ordered it for and it arrived the next day
2026年8月12日
The Perfume Shop - Llanelli 297 からの回答
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Absolutely amazing service and very…
Absolutely amazing service and very friendly staff!!
2026年8月5日
自発的なレビュー
The Perfume Shop - Llanelli 297 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
The Perfume Shop Llanelli is always a…
The Perfume Shop Llanelli is always a great experience. Friendly staff, a tidy store, and a brilliant range of fragrances at good prices. Whether you’re treating yourself or buying a gift, you’re looked after from the moment you walk in. Highly recommended.
2026年8月5日
自発的なレビュー
The Perfume Shop - Llanelli 297 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
The Perfume Shop - Llanelli 297 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Outstanding customer service
Great customer service, workers were kind, thoughtful and incredibly helpful.
2026年8月4日
自発的なレビュー
The Perfume Shop - Llanelli 297 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Excellent service
Excellent service. Yvonne is the best. She is so helpful, she goes above and beyond. So happy with my purchases!!
2026年6月20日
自発的なレビュー
The Perfume Shop - Llanelli 297 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Amazing staff alqays there to help and…
Amazing staff alqays there to help and nothing to much for them
2026年8月5日
自発的なレビュー
The Perfume Shop - Llanelli 297 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
amazing and helpful staff
amazing and helpful staff. perfect customer service as they will pull their full attention on their customers
2026年8月4日
自発的なレビュー
The Perfume Shop - Llanelli 297 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Yvonne is always so helpful when I go…
Yvonne is always so helpful when I go in, very polite and friendly!
2026年8月1日
自発的なレビュー
The Perfume Shop - Llanelli 297 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
The Perfume Shop - Llanelli 297 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Fantastic
I have visited the perfume shop in llanelli many times, and every visit has been a great experience. I've had the pleasure of dealing with several customer service representatives, and they have all been excellent. Yvonne, in particular, is absolutely fantastic—professional, knowledgeable, and friendly. The other ladies are just as welcoming and helpful. I would definitely return and highly recommend this shop to anyone looking for outstanding customer service.
2026年5月13日
自発的なレビュー
The Perfume Shop - Llanelli 297 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great customer service
Great customer service, very helpful, very good recommendations from Hayley
2026年8月2日
自発的なレビュー
The Perfume Shop - Llanelli 297 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great service and great options
Great service and great options, would only ever shop at this perfume shop!!!!
2026年7月31日
自発的なレビュー
The Perfume Shop - Llanelli 297 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great service
Great service, was served promptly and the assistant was very helpful and clearly knew her stuff.
2026年8月1日
自発的なレビュー
The Perfume Shop - Llanelli 297 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Fantastic service at the Llanelli…
Fantastic service at the Llanelli store, Marie and Bonnie were very helpful and friendly 😁. Great service!
2026年7月31日
自発的なレビュー
The Perfume Shop - Llanelli 297 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
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