This is for Louie. What a great guy, very professional, super friendly and knows what he’s doing. I will be a loyal customer of TPS because of Louie. Keep up the good work 👍
企業が回答しました
所在地
所在地を変更Unit 9A, Cromford Court, The Arndale Centre, M4 2EA MANCHESTER, GB
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レビュアーのコメントを見てみましょう
It was a lovely experience at the perfume shop today. Bouchra was amazing and helped me find the fragrances I was looking for. I purchased three perfumes as gifts and got a very good deal. Excellent c... もっと見る
企業が回答しました
I went in with a rough idea of what I wanted but not 100% sure. I’ve been looking for my signature scent for a while now and Sam (I believe that was his name, I am so sorry if i got it wrong!!!) be... もっと見る
企業が回答しました
I ordered 2 purfumes from you both separately one arrived within 2 days and same with the other nothing better than free delivery and comes within the time limit both pufumes came with a tester and on... もっと見る
企業が回答しました
企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
Unit 9A, Cromford Court, The Arndale Centre, M4 2EA, MANCHESTER, 英国
4.6
優良
57件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Cloe was great
2025年6月11日
自発的なレビュー
The Perfume Shop - Manchester 43 からの回答
Hi,
It's lovely to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
The Perfume Shop - Manchester 43 からの回答
Hi,
It's lovely to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Absolutely brilliant service
Absolutely brilliant service. Delivery was just a few days, no damage to the package, so everything was in tact and got exactly what I ordered. 10/10
2025年5月25日
The Perfume Shop - Manchester 43 からの回答
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
Great
Excellent service from Sam Manchester 1 with a lovely gift wrap and great with being helpful in selection
2025年5月5日
自発的なレビュー
The Perfume Shop - Manchester 43 からの回答
Hi,
I am so happy to hear of your experience & thank you so much for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Brilliant
Delivery was fast and product is such a high stander in very affordable price .
2025年4月17日
The Perfume Shop - Manchester 43 からの回答
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
I ordered 2 purfumes from you both…
I ordered 2 purfumes from you both separately one arrived within 2 days and same with the other nothing better than free delivery and comes within the time limit both pufumes came with a tester and one with a free makeup bag . Definitely will be shopping again very soon.
2025年3月4日
The Perfume Shop - Manchester 43 からの回答
Hello,
We appreciate your kind words and are thrilled to hear about your positive experience. It's fantastic that you received your perfumes promptly and enjoyed the free delivery. We strive to provide our customers with a seamless and enjoyable shopping experience and it's rewarding to know we met your expectations. We're glad you received a tester and a free makeup bag with your purchases. We look forward to welcoming you back soon.
Kind regards,
Jasmyn
My order arrived so quick
My order arrived so quick, only 1 issue the box wasn't securely closed, it was open at the bottom of the box and no packing inside just my order
2025年2月17日
The Perfume Shop - Manchester 43 からの回答
Hey,
Thank you for your 5* review! We're so happy to hear you had a great experience with us. Your support means a lot, and we look forward to hearing from you again soon!
Kind regards,
Sharain, The Perfume Shop Team
WILL NOT GIVE YOU REFUND EVEN IF THEY HAVE SAID THEY WILL.
I would give them 0 stars if this was an option.
I ordered two perfumes and paid extra for next day delivery. When the box came, there was only one? Reached out via the chat and the confirmed oops we did not have it in stock and should have refunded you and sent an email about it but we forgot. Got told that the refund was being sent in the next 3-10 working days.
Two weeks go by and no refund. Reached out again via the chat + email and get told that they never issued the refund and now it has been issued and will be with me in another 3-7 working days. Asked to raise a complaint but they wouldn't and only tried to give me 10% off my next order. AS IF I WOULD BUY FROM THEM AGAIN?!
Again the time has lapsed and now still no refund. Reached out via the email and got ignored.
Have now reached out to the Consumer Obudsman and raised a Mastercard Dispute to try and get my funds back.
THIS IS APPALLING.
I have all the chats and proof saved which has been sent.
2025年1月23日
自発的なレビュー
The Perfume Shop - Manchester 43 からの回答
We understand your frustration with the missing perfume, the delayed refund, and the lack of response from our customer service team. We sincerely apologize for the inconvenience and disappointment this has caused. We strive to provide a positive experience for all our customers, and it's clear that we have fallen short in this instance. We value your feedback and will use it to improve our processes and ensure that similar situations are avoided in the future.
Kind regards,
Sharain
Thank You Amina, Chloe and Jess L
I walked into your store in Manchester Arndale today, I would just like to tell you how amazing your staff have been!! I had Amina, Chloe and Jess L in the shop then. They had so much patience and advised me, they were just amazing! thank you so much for having the most amazing staff!! It uplifted my whole shopping experience.
2025年2月2日
自発的なレビュー
The Perfume Shop - Manchester 43 からの回答
Hi there,
Thank you so much for a wonderful review. We appreciate your kind words and thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
Delivery was on time and as expected…
Delivery was on time and as expected free samples enclosed only had the card and no sample enclosed
2024年12月17日
Exceptional Staff
It was an amazing experience at TFS. I was served my Molly and she was absolutely amazing. Very kind and helpful. I have been to other branches but the staff at this branch are exceptional which made my experience even better. I couldn’t find the fragrance I was looking for but the staff went out of their way to help me. Thank you Molly and the other staff!
2024年12月3日
自発的なレビュー
The Perfume Shop rockssss
Loved the scent of my perfume! And they were decently priced as well
2024年11月25日
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