The Customer service delivered by Kathy was excellent! She knew exactly what we were looking for. Wide diverse range of products which are competitively priced and great value and quality.
企業が回答しました
所在地
所在地を変更Unit L67, Merry Hill, Brierley Hill, West Midlands, DY5 1SW MERRY HILL, GB
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Cathy at the merry hill store, has made my little boys day with being so patient and understanding. He wanted to pick his dads birthday present but has never smelt any aftershave before. She was so gi... もっと見る
企業が回答しました
What an excellent service didn’t really know what to buy Kathy and Meg was there explaining what smells I like in perfumes and pointed me in the right direction . nothing was to much trouble and they... もっと見る
企業が回答しました
Love the store that's downstairs in the Merry Hill centre. Staff are lovely & really helpful (unlike the upstairs store). They didn't have what I wanted in stock but ordered it for me for free home... もっと見る
企業が回答しました
企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
Unit L67, Merry Hill, Brierley Hill, West Midlands, DY5 1SW, MERRY HILL, 英国
4.9
優良
119件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Libby was Amazingg!
Lovely service by Libby, it was so easy shopping at the store and she was really fun and quick 👍.
2025年6月5日
自発的なレビュー
The Perfume Shop - Merry Hill 38 からの回答
Hi,
Thanks for your review. I am happy to hear of your recent experience.
Sharain
The Perfume Shop Team
Great customer service
Natalie was an amazing help, help me find a scent I liked in one of my fave brands of perfume as didn’t have the one I normally get. Great customer service and support
2025年6月5日
自発的なレビュー
The Perfume Shop - Merry Hill 38 からの回答
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
Come to this shop all the time and…
Come to this shop all the time and there always helpful and friendly. Served by Lauren today.
2025年6月2日
自発的なレビュー
The Perfume Shop - Merry Hill 38 からの回答
Hey,
Thanks for your review. I am happy to hear of your recent experience.
Kind regards,
Sharain
Amazing service downstairs saved poor upstairs experience
Libby, Millie and Mel in the downstairs merry hill store were amazing. I did go upstairs first but was told the perfume I wanted was out of stock and I should look online. I tried the other store by chance and the girls were so helpful in making sure I had everything I needed. Best customer service I’ve had in a while, super friendly and positive even on a very busy Saturday! Don’t usually get my perfume here but will 100% come back - thanks so much! ☺️
2025年5月31日
自発的なレビュー
Lovely experience today
Lovely experience today! Megan was super helpful and polite! Thank you x
2025年5月30日
自発的なレビュー
The Perfume Shop - Merry Hill 38 からの回答
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
Great customer service
Thank you to Millie and Libby for your advice and lovely customer service. Would highly recommend this store ☺️
2025年5月23日
自発的なレビュー
The Perfume Shop - Merry Hill 38 からの回答
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
Just popped in to buy my wife a…
Just popped in to buy my wife a surprise gift, Milly and Libby were amazing with gift suggestions. Definitely great customer service from the both of them.
2025年5月23日
自発的なレビュー
The Perfume Shop - Merry Hill 38 からの回答
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
Absolutely amazing customer service…
Absolutely amazing customer service from Libby and Millie - went over and above to help us with our daughter’s birthday surprise! Will definitely recommend especially for those who can’t wrap a gift to save their lives (hint hint to my husband 😉)
2025年5月23日
自発的なレビュー
The Perfume Shop - Merry Hill 38 からの回答
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
From the second i entered the perfume…
From the second i entered the perfume shop merry hill i was assisted by a lovely lady named natalie who was great help from start to finish couldnt have asked for more thankyou
2025年5月16日
自発的なレビュー
The Perfume Shop - Merry Hill 38 からの回答
Hi,
I am so pleased to hear you had a 5* experience with us. We appreciate you and your support, thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
The Perfume Shop Team
Nat and Millie were super friendly
Nat and Millie were super friendly - came out with lots of ideas and suggestions. Was recommended a lovely cherry fragrance which smells fab :)
2025年5月8日
自発的なレビュー
The Perfume Shop - Merry Hill 38 からの回答
Hi,
Thank you for your review and kind words! Your support means the world to us and thank you for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Steph and Milli Thank you so much for…
Steph and Milli Thank you so much for today
Exceptional and flawless customer service
Numan
2025年5月8日
自発的なレビュー
The Perfume Shop - Merry Hill 38 からの回答
Hi,
Thank you for your review and kind words! Your support means the world to us and thank you for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Millie has served me today and was…
Millie has served me today and was really friendly and helpful!
2025年5月4日
自発的なレビュー
The Perfume Shop - Merry Hill 38 からの回答
Hi,
Thank you for your review and kind words! Your support means the world to us and thank you for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Lily and Meg went above and beyond to…
Lily and Meg went above and beyond to find the best fragrance for us - top service, thank you!
2025年5月3日
自発的なレビュー
The Perfume Shop - Merry Hill 38 からの回答
Hi,
Thank you for your positive review we really appreciate you!
Kind regards,
Sharain
The Perfume Shop Team
Lilly and Meg were really lovely and…
Lilly and Meg were really lovely and made our experience so fun! They took their time helping us out and it was the highlight of my day today thank you perfume shop x
2025年5月3日
自発的なレビュー
The Perfume Shop - Merry Hill 38 からの回答
Hi,
Thank you for your positive review we really appreciate you!
Kind regards,
Sharain
The Perfume Shop Team
Absolutely lovely experience with…
Absolutely lovely experience with Millie and Megan! Been going there for 2 years lovely staff!
2025年5月3日
自発的なレビュー
The Perfume Shop - Merry Hill 38 からの回答
Hi,
Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.
Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team
The Perfume Shop - Merry Hill 38 からの回答
Hi,
Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.
Stay fabulous and keep spritzing joy!
Sharain
Amazing service from Millie helped me…
Amazing service from Millie helped me so much with different options!
2025年5月1日
自発的なレビュー
The Perfume Shop - Merry Hill 38 からの回答
Hi,
Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.
Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team
Libby was very helpful and friendly
Libby was very helpful and friendly, I got everything I needed, very good experience, would highly recommend
2025年4月25日
自発的なレビュー
The Perfume Shop - Merry Hill 38 からの回答
Hello,
Thank you for your lovely 5* review! We really appreciate your feedback and are really pleased to hear you had a great experience shopping with us.
Kind regards,
Jasmyn
Libby was very helpful towards me and…
Libby was very helpful towards me and my sister. I had no clue what I wanted, but she managed to find me the perfect scent with so little knowledge
2025年4月25日
自発的なレビュー
The Perfume Shop - Merry Hill 38 からの回答
Hello,
Thank you for your lovely 5* review! We really appreciate your feedback and are really pleased to hear you had a great experience shopping with us.
Kind regards,
Jasmyn
Natalie was excellent
Natalie was excellent. She was very professional, knowledgeable and provided a fantastic customer service. Very pleased.
2025年4月19日
自発的なレビュー
The Perfume Shop - Merry Hill 38 からの回答
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
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