The staff were really friendly however Ruby really stood out as she was very knowledgeable and very patient with me in order to find exactly what I wanted. I will definitely be back.
企業が回答しました
所在地
所在地を変更27 Newland Walk, Grosvenor Shopping Centre, NN1 2EB NORTHAMPTON, GB
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レビュアーのコメントを見てみましょう
We visited today intending to buy just one perfume, but Adina made the experience exceptional. She was calm, friendly, and incredibly patient, taking the time to help me choose without rushing me at a... もっと見る
企業が回答しました
I had a great experience shopping at Northampton - the Perfume Shop. I normally have a very senstive nose as strong scent makes me sneez a lot. But the guy who served us( Sabeel his name was ) was v... もっと見る
企業が回答しました
Fabulous staff!! Rubi did a great job helping me select the perfect dior perfumes, the other lady also helped with sorting out my membership card, one very happy customer that will definitely be comin... もっと見る
企業が回答しました
企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
27 Newland Walk, Grosvenor Shopping Centre, NN1 2EB, NORTHAMPTON, 英国
4.8
優良
59件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great staff
I had a great experience in the Northampton store, Ayush was super helpful in helping me decide which perfume would be best as a gift. Overall the customer service was perfect, I’d recommend!
2025年6月15日
自発的なレビュー
The Perfume Shop - Northampton 227 からの回答
Thank you for your kind words!
The Perfume Shop
Excellent service
I recently bought a perfume and I was served by Sabeel at the perfume shop Northampton.He was very patient and calm . Really impressed with his customer service.
2025年6月11日
自発的なレビュー
The Perfume Shop - Northampton 227 からの回答
Hi,
Thank you so much for your 5* review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop
Your shipping is very fast and packing…
Your shipping is very fast and packing is also very good. I got 4 sample perfumes
Thank you. I will purchase again
2025年5月23日
The Perfume Shop - Northampton 227 からの回答
HI,
Thank you so much for your positive review!
Kind regards,
The Perfume Shop Team
QUALITY
the perfume was exactly what it said perfect and long lasting at a very affordable price and the bag that came with it was perfectly packed same with the bottle great place to buy from.
2025年4月27日
The Perfume Shop - Northampton 227 からの回答
Hi,
Thanks for your review. It's great to hear your positive response and thank you so much for shopping with The Perfume Shop.
Kind regards,
Sharain
The Perfume Shop Team
The Perfume Shop - Northampton 227 からの回答
Hi,
Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.
Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team
My best place to shop perfumes
My best place to shop perfumes. Thank your stars if you ever meet Auush in store, he is an amazing person, I needed a travel pack and wasn’t sure what to get as I didn’t want any heavy bottles, he listened and gave me the best recommendations💯, he went above and beyond,Excellent service, very welcoming and friendly. Always a lovely experience going into the store 💯
2025年2月17日
自発的なレビュー
The Perfume Shop - Northampton 227 からの回答
Hello,
Thank you for your wonderful review! We are thrilled to hear that you had such a positive experience at our store. It's fantastic to know that you found our staff to be so helpful and welcoming. We strive to provide our customers with excellent service and we're delighted that you found our staff member to be so attentive and knowledgeable. We appreciate your kind words and hope you'll visit us again soon.
Kind regards,
Jasmyn
Amazing customer support
I had issues with a faulty perfume bottle. I visited Leanne at the Northampton store and received amazing customer support. Leanne was friendly and understanding in relation to the issue and supported me with exchanging the item.
So grateful for the great service you provided and recommended this store.
2025年4月18日
自発的なレビュー
The Perfume Shop - Northampton 227 からの回答
Hello,
Thank you for your kind review! We're so glad to hear that you received excellent customer support from Leanne at the Northampton store. It's wonderful to know that she was able to help you with your issue and that you had a positive experience. We appreciate you taking the time to share your feedback.
Kind regards,
Jasmyn
Amazing
Leanne was very welcoming and professional and was able to satisfy my curiosity regarding the different fragrances. Will definitely shop here again 😁
2025年4月15日
自発的なレビュー
The Perfume Shop - Northampton 227 からの回答
Hi,
Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.
Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team
Amazing customer service!
Went into the store in Northampton to polity greeted by Leanne! Customer service was excellent, every question I asked about certain aftershaves and perfumes Leanne was perfect explaining all questions I did have, I will definitely be retuning! Leanne also showed a lot of interest with the conversation and I have recommended to my friends and family going into the store for future purchases
2025年4月15日
自発的なレビュー
The Perfume Shop - Northampton 227 からの回答
Hi,
Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.
Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team
The Perfume Shop - Northampton 227 からの回答
Hello,
Thank you for your lovely 5* review! We really appreciate your feedback and are so happy to hear you had a great experience shopping with us.
Kind regards,
Jasmyn
Patient, friendly and professional
Steph in the Northampton branch was brilliant. She knew her stuff, was able to give me some great options and was very patient. Great selection in store. Will definitely be going back.
2025年3月9日
自発的なレビュー
The Perfume Shop - Northampton 227 からの回答
Hello,
We're so glad to hear about your positive experience! It's wonderful to know that you found Steph so helpful and knowledgeable. We strive to provide our customers with a great selection and excellent service and it's fantastic to hear that you were happy with both. We appreciate your kind words and look forward to welcoming you back soon.
Kind regards,
Jasmyn
had a lovely experience at this store
had a lovely experience at this store, was served by Steph that helped me buy a gift for my mother for mothers day and also suggested a cologne for my brother which we wanted to buy also.
2025年3月6日
自発的なレビュー
The Perfume Shop - Northampton 227 からの回答
Hey,
Thanks for your review and kind words from your 5* experience.
Thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
My go to shop for perfumes
My go to shop for perfumes. Apart from the good deals I get on my perfumes, the top notch customer service makes me want to keep going back.
2025年2月13日
The discount and fast delivery.
The discount and the fastest delivery is amazing.
I really appreciate it.
Well done!!.
2025年2月10日
The Perfume Shop - Northampton 227 からの回答
Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.
Best regards,
Sharain
Great customer service
Bought a gift for my stepfather yesterday at the Perfume Shop in the Grosvenor Centre Northampton. Leanne and Steph were absolutely fab, friendly and wonderful customer service. I often go here as Leanne is always smiley and helpful. Lovely staff
2025年1月18日
自発的なレビュー
The Perfume Shop - Northampton 227 からの回答
Hi there,
Thank you so much for a wonderful review. We appreciate your kind words and thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
Fab service
I was served by Leanne in Northampton store. She was really patient and helpful when I was trying to choose an aftershave for my husband. I got a great discount through the perfume shop VIP rewards
2024年12月17日
自発的なレビュー
JOSH and CHARLIE, BEST EXPERIENCE
I recently visited The Perfume Shop in Northampton with my girlfriend, and I can honestly say the experience was beyond exceptional, thanks to the incredible service provided by Charlie and Josh. From the moment we walked in, they treated us like royalty.
Charlie and Josh were not just patient; they were genuinely invested in helping us find the perfect scent. Their knowledge of perfumes is nothing short of encyclopedic! They didn't just suggest a few options—they curated a selection of fragrances tailored perfectly to my preferences, as if they could read my mind.
Their enthusiasm was infectious, and they made the whole process fun and exciting. Charlie's attention to detail and Josh's ability to pinpoint the perfect scent for different occasions were remarkable. They truly went above and beyond, turning what could have been an ordinary shopping trip into an unforgettable experience.
I walked out with a fragrance I absolutely love, thanks to their expert recommendations. If you ever need help finding your signature scent, these two are the absolute dream team. Give them a raise, a medal anything! They deserve it.
Thank you, Charlie and Josh, for making this such a standout visit. I’ll definitely be returning!
2024年12月11日
自発的なレビュー
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