I had a fantastic experience at the shop, thanks to Ishaq! He was incredibly friendly, patient and helpful throughout my visit. He took the time to show me different fragrances, explain the option... もっと見る
企業が回答しました
所在地
所在地を変更Oxford Westgate, Unit 51, Westgate Shopping Centre, OX1 1PE OXFORD, GB
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Can I say how knowledgeable Adele is. I went in to the Oxford store while I was passing through to get some ideas for a birthday gift for my partner, I went away with some ideas of what to get after... もっと見る
企業が回答しました
I went to the perfume shop and was approached by lovely gentleman called Ishaq.Hewas very kind, patient and helped me find perfume. Overall very good service by him and I will be back to do more shopp... もっと見る
企業が回答しました
Ishaq was lovely to us very informative about all the perfume . He helped us decide which perfume suited to our preferences and was really helpful we recommend him to everyone .
企業が回答しました
企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
Oxford Westgate, Unit 51, Westgate Shopping Centre, OX1 1PE, OXFORD, 英国
4.8
優良
72件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Lovely shop assistant in Oxford store
Lovely shop assistant in Oxford store. Offered posts delivery as perfume was not available in the store. Received quickly witj free delivery.
2026年4月2日
The Perfume Shop - Oxford Westgate 372 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service from Pele
Great service from Pele - super helpful and easy experience
2026年4月12日
自発的なレビュー
The Perfume Shop - Oxford Westgate 372 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Pele was great! ⭐️⭐️⭐️⭐️⭐️
Had a 5* experience from Pele at the Oxford Westgate store. He was very knowledgeable, helpful, and just an all around nice person. He offered extensive product knowledge, thoroughly explained the membership system and ultimately gained two loyal customers from people that had not stepped foot in the store before. What an absolute asset to the company ⭐️⭐️⭐️⭐️⭐️
2026年4月10日
自発的なレビュー
The Perfume Shop - Oxford Westgate 372 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great customer service
Great customer service. Salesman Pele is very good at his job very helpful
2026年3月15日
自発的なレビュー
The Perfume Shop - Oxford Westgate 372 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Pelle was really attentive
Pelle was really attentive, helpful and friendly. Beautiful store and great deals if you become a member.
2026年3月13日
自発的なレビュー
The Perfume Shop - Oxford Westgate 372 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very grateful and helpful than you.
2026年3月6日
The Perfume Shop - Oxford Westgate 372 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very good and nice service was very…
Very good and nice service was very patient thank you pele.
2026年3月8日
自発的なレビュー
The Perfume Shop - Oxford Westgate 372 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was helped by pele and his customer…
I was helped by pele and his customer service was excellent, he really helped me to make the right decision! He also informed me on all the best offers which was great.
2026年1月31日
自発的なレビュー
The Perfume Shop - Oxford Westgate 372 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Today I visited a perfume shop to buy…
Today I visited a perfume shop to buy gifts for my friends, and I had a great experience. The customer service was excellent — everyone was extremely nice and helpful. I was assisted by Ishaq, who provided outstanding service. He is very knowledgeable about different perfumes, took the time to understand what I was looking for, and gave great recommendations. My friends absolutely loved the perfumes he suggested. Overall, it was a wonderful shopping experience, and I highly recommend this shop.
2026年1月7日
自発的なレビュー
The Perfume Shop - Oxford Westgate 372 からの回答
Hi,
Thanks for your review. It's lovely to hear of your 5* experience and thank you so much for shopping with us.
The Perfume Shop
I was served by Ishaq ,l received an…
I was served by Ishaq ,l received an Exceptional customer service from him.
He was friendly and very professional.
Thank you .
2025年12月23日
自発的なレビュー
The Perfume Shop - Oxford Westgate 372 からの回答
Hi,
Thanks for your feedback. It's great to know of your 5* experience.
The Perfume Shop.
Ishaal was very kind and helpful
Ishaal was very kind and helpful , give him a raise ibr
2025年12月17日
自発的なレビュー
The Perfume Shop - Oxford Westgate 372 からの回答
Hi,
Thanks for your 5* feedback!
The Perfume Shop
Staff commendation
Nafeesa is very welcoming and kind , she has excellent customer relations skills.would most definitely recommend!
2025年12月12日
自発的なレビュー
The Perfume Shop - Oxford Westgate 372 からの回答
Hi,
Thanks for your 5* feedback!
The Perfume Shop
Great service
Staff were very attentive even though it was busy amongst all that they all had a beautiful smile which was very comforting.
2025年11月23日
自発的なレビュー
The Perfume Shop - Oxford Westgate 372 からの回答
Hi,
Thanks for your review.
It's great to hear your feedback. We appreciate you!
The Perfume Shop.
Very friendly staff
Very friendly staff. Guided me and recommended me the best product. Great experience will shop their again
2025年11月6日
自発的なレビュー
The Perfume Shop - Oxford Westgate 372 からの回答
Hi,
Thanks for your feedback. It's great to hear of your experience. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
It came very quick wasn't expecting it…
It came very quick wasn't expecting it to come as fast as it did
2025年10月24日
The Perfume Shop - Oxford Westgate 372 からの回答
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Great experience
Had a really great experience in store today. Jamie was super helpful and spent a lot of time with us, helping to choose different fragrances for Xmas presents. Best customer service I've received for a long time!
2025年9月30日
自発的なレビュー
The Perfume Shop - Oxford Westgate 372 からの回答
Hi,
Thank you so much for your feedback. We appreciate you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
The Perfume Shop - Oxford Westgate 372 からの回答
Hi,
Thanks for your review! it's great to hear of your 5* experience, thank you.
The Perfume Shop
Bull in a china shop
Being of senior age buying perfume for my wife given the brand names ?The young female assistant recognised my bemusement and assisted me with an abundance of choices, and guided me to the best value for money and type of fragrance and size. Thank you
2025年9月16日
The Perfume Shop - Oxford Westgate 372 からの回答
Hi,
I am so pleased to hear of your 5* experience. Thanks so much for choosing us to shop with.
The Perfume Shop.
Jamie is such a lovely person
Jamie is such a lovely person! He spent his valuable time in explaining me everything quite well. I wish all the salespeople could be like him!
2025年9月10日
自発的なレビュー
The Perfume Shop - Oxford Westgate 372 からの回答
Hi,
Thanks for your positive review! We appreciate you and hope you have a lovely day.
The Perfume Shop
I thought I will receive sample of…
I thought I will receive sample of perfume but I didn’t get anything, the last spice bomb I bought was because the sample was being sent to me. So I appreciate samples alot, it makes me know more fragrances am suppose to buy.
2025年8月22日
The Perfume Shop - Oxford Westgate 372 からの回答
Hello,
Thank you for taking the time to share your thoughts. We truly appreciate your feedback, we’re always striving to improve and would love to learn more about your experience. If you have any feedback to share, please don’t hesitate to reach out via our website. We hope to have the opportunity to exceed your expectations next time!
Kind Regards,
Jasmyn
The Perfume Shop Customer Services
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