I had a fantastic experience at the shop, thanks to Ishaq! He was incredibly friendly, patient and helpful throughout my visit. He took the time to show me different fragrances, explain the option... もっと見る
企業が回答しました
所在地
所在地を変更Oxford Westgate, Unit 51, Westgate Shopping Centre, OX1 1PE OXFORD, GB
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Can I say how knowledgeable Adele is. I went in to the Oxford store while I was passing through to get some ideas for a birthday gift for my partner, I went away with some ideas of what to get after... もっと見る
企業が回答しました
I went to the perfume shop and was approached by lovely gentleman called Ishaq.Hewas very kind, patient and helped me find perfume. Overall very good service by him and I will be back to do more shopp... もっと見る
企業が回答しました
Ishaq was lovely to us very informative about all the perfume . He helped us decide which perfume suited to our preferences and was really helpful we recommend him to everyone .
企業が回答しました
企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
Oxford Westgate, Unit 51, Westgate Shopping Centre, OX1 1PE, OXFORD, 英国
4.8
優良
72件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
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Jamie was extremely helpful!
I visited the perfume shop two days ago & today as well, to buy perfumes for my sister & my boyfriend’s mum. I experienced great customer service by Jamie he was extremely nice & helpful, he knew exactly what I was looking for. 10/10 would recommend stopping by & speaking with Jamie, he’s super knowledgeable on the different scents. Thank you sooo much!
2025年8月25日
自発的なレビュー
The Perfume Shop - Oxford Westgate 372 からの回答
Hello,
We appreciate you taking the time to share your experience. We're happy to hear that you received great customer service and found our team member helpful and knowledgeable. Thank you so much for shopping with us!
Kind regards,
Jasmyn
The Perfume Shop
Early Closure and lack of communication from staff
The staff were friendly and helpful when I bought the product. But when I had to return this product due to getting the wrong item, the shop was locked despite me getting there over 10 minutes before closing on Sunday 20th July. I knocked on the door to motion for the girl at the till to come, and she respondedy with a careless shrug of the shoulders and ignored me. I took my business elsewhere and went To the Fragrance shop.
2025年7月20日
自発的なレビュー
The Perfume Shop - Oxford Westgate 372 からの回答
Hi,
We appreciate you bringing this to our attention. We're sorry your return experience didn't match the helpful service you initially received. If you need any further assistance, please do not hesitate to pop in touch.
The Perfume Shop
Finding My Scent with Jamie and Donica
I went today trying to find a sweet scent for myself and the two employees Jaime and Donica really helped me and gave me a range of scents that I really liked. They were very friendly, passionate about their work and make the whole experience great. I wanted to buy the whole store from what they showed me! Would recommend them! I hope they get the recognition that they deserve.
2025年7月25日
自発的なレビュー
The Perfume Shop - Oxford Westgate 372 からの回答
Hi,
Thanks for your review! Thank you for your sharing your positive experience.
Kind regards,
The Perfume Shop Team
Jamie was such a lovely member of…
Jamie was such a lovely member of staff, really friendly and knowledgeable about all of their products and helped us find what we were after straight away☺️
2025年7月10日
自発的なレビュー
The Perfume Shop - Oxford Westgate 372 からの回答
Hi,
I am so pleased to hear you are happy with your recent experience. Thank you!
The Perfume Shop
The Perfume Shop - Oxford Westgate 372 からの回答
Hi,
I am so pleased to hear you are happy with your recent experience. Thank you!
The Perfume Shop
Jamie in Oxford was super helpful
Jamie in Oxford was super helpful. So assertive straight away, and using personal experiences and advice, helped lead me to one of the best suited fragrances for myself! He’s a star!
2025年6月18日
自発的なレビュー
The Perfume Shop - Oxford Westgate 372 からの回答
Hi,
It's lovely to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Great service!
Jamie was friendly, helpful and patient as I tried a number of new perfumes to find one I liked. He greeted me as soon as I entered the shop and made me feel at ease. He asked me questions so that he could direct me to perfumes I liked, and helped me find the perfect choice for me.
Jamie did a great job! Thank you.
2025年5月27日
自発的なレビュー
The Perfume Shop - Oxford Westgate 372 からの回答
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
i visit Westgate Oxford and i been…
i visit Westgate Oxford and i been served by Amalia, she"s been so nice and profesional
2025年5月7日
自発的なレビュー
The Perfume Shop - Oxford Westgate 372 からの回答
Hi,
Thank you for your lovely 5-star review! We appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Kind regards,
Sharain
The Perfume Shop Team
Jake is an absolute asset the team
Jake is an absolute asset the team. His service went the extra mile with his kindness, attentiveness and patience. The best service I’ve had in years. Thank you for all your help.
2025年4月14日
自発的なレビュー
The Perfume Shop - Oxford Westgate 372 からの回答
Hello,
We are so happy to hear about your positive experience. We appreciate you taking the time to share your feedback. We are thrilled that you found Jake to be helpful, kind, and patient. We strive to provide excellent service and are delighted to hear that our team member exceeded your expectations.
Many thanks,
Jasmyn
Amazing service and experience
I received incredible service from both Maicey and Donica in The Perfume Shop in Oxford. Both girls were knowledgeable, professional, attentive and friendly providing an overall wonderful experience. The shop itself was full of variety, had a welcoming atmosphere and I loved the flower wall which is a great touch. I’m so happy with my purchases and will definitely be back after the amazing service that I have received today.
2025年4月11日
自発的なレビュー
The Perfume Shop - Oxford Westgate 372 からの回答
Hi,
Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.
Kind regards,
Sharain
The Perfume Shop Team
Good service in store when they didn't…
Good service in store when they didn't have the product in stock.
2025年1月6日
The Perfume Shop - Oxford Westgate 372 からの回答
Hi there,
Thank you so much for a wonderful review. We appreciate your kind words and thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
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