Very happy the bottles where not broken 💔 but the box was damaged so l think U might have to make box stronger in future please, l would ordered more from l thought l wouldn't had some samples of... もっと見る
企業が回答しました
所在地
所在地を変更37A Town Mall Walk, The Oracle, RG1 2AH READING, GB
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レビュアーのコメントを見てみましょう
Been to this store many times since 5 years, but this time the experience was worth a review. Usually it becomes a stressful job to find a right fragrance but Iksha was fabulous in helping us to choos... もっと見る
企業が回答しました
"Had the loveliest experience shopping here today! Iksha was an absolute sweetheart—so patient, warm, and attentive. She let me explore so many wonderful scents until I found the perfect one. Thank yo... もっと見る
企業が回答しました
Good helpful staff. Very quick delivery!
企業が回答しました
企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
37A Town Mall Walk, The Oracle, RG1 2AH, READING, 英国
4.9
優良
319件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
So friendly
So friendly, great prices and such sweet atmosphere- Lydia was particularly helpful and super sweet!
2026年10月25日
自発的なレビュー
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Amazing service
Amazing service - Lydia was so patient and knowledgeable helping me pick the perfect gift. Thank you!
2026年10月23日
自発的なレビュー
The Perfume Shop - Reading 67 からの回答
Hello Anne,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
The Perfume Shop - Reading 67 からの回答
Hi Alexandra-Ionut,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Iksha served me and her customer…
Iksha served me and her customer service was great and she has a nice smile.
2026年10月22日
自発的なレビュー
The Perfume Shop - Reading 67 からの回答
Hello Ken,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Iksha was very helpful advising me on…
Iksha was very helpful advising me on my purchase and offered a free wrapping service
2026年10月21日
自発的なレビュー
The Perfume Shop - Reading 67 からの回答
Hello Steve,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
I had the most pleasant experince today…
I had the most pleasant experince today with Ann Marie at the oracle store. Shes a gem, nice , helpful and just all round sweet. Helped me through out. 100 stars for you.
2026年10月20日
自発的なレビュー
The Perfume Shop - Reading 67 からの回答
Hello Esther,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Iksha was so helpful
Iksha was lovely and helped me choose the best perfum for my need.
2026年10月17日
自発的なレビュー
The Perfume Shop - Reading 67 からの回答
Hi Livia,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
The Perfume Shop - Reading 67 からの回答
Hello Edward,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Yes l love style of bottles very happy🙂ppy the bottles where not broken…
Very happy the bottles where not broken 💔 but the box was damaged so l think U might have to make box stronger in future please, l would ordered more from l thought l wouldn't had some samples of my new perfumes l brought .
2026年10月11日
The Perfume Shop - Reading 67 からの回答
Hello Julia,
Thank you for taking the time to leave your review. I am pleased to hear that your fragrances arrived safely and that the bottles were not damaged during transit.
However, I am sorry to hear that the outer box arrived damaged. I completely understand how disappointing this can be, particularly when you're excited to receive a new purchase. We always want our orders to arrive in the best possible condition, so I appreciate you bringing this to our attention.
Thank you also for your feedback regarding the packaging and samples. Customer feedback like yours is invaluable and helps us identify areas where we can improve the customer experience. I will ensure your comments are shared with the relevant teams for review.
If you experience any issues with your order or would like to discuss your feedback further, please contact our Customer Services team via the Contact Us section of our website. They will be happy to investigate and work towards a satisfactory resolution for you.
We truly appreciate your support and hope you enjoy your new fragrances. We look forward to welcoming you back to The Perfume Shop again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Customer service
Hi, the staff service was good specially Eksha she served in a good way. Customer service is amazing.
2026年10月15日
自発的なレビュー
The Perfume Shop - Reading 67 からの回答
Hi Nadia,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
The Sweetest Service! ✨
"Had the loveliest experience shopping here today! Iksha was an absolute sweetheart—so patient, warm, and attentive. She let me explore so many wonderful scents until I found the perfect one. Thank you, Iksha, for making my day smell so much better! ✨"
2026年10月4日
自発的なレビュー
The Perfume Shop - Reading 67 からの回答
Hi Rahul,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Great experience being attended to by…
Great experience being attended to by Sindhu. She was really helpful and her knowledge on the fragrances are top tier!
2026年10月4日
自発的なレビュー
The Perfume Shop - Reading 67 からの回答
Hi Chantal,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Great Customer Service
Been to this store many times since 5 years, but this time the experience was worth a review. Usually it becomes a stressful job to find a right fragrance but Iksha was fabulous in helping us to choose the right perfumes. Could say she has good knowledge and was very patience throughout the time. One of the best thing we observed was how she was writing the name of the perfume on every smelling strips, that's definitely made our job really simple. x
2026年10月3日
自発的なレビュー
The Perfume Shop - Reading 67 からの回答
Hello Akshat,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Sidhu was very helpful & polite
Sidhu was very helpful & polite. She was able to give very good advise and was very patient in assisting us when we were at the Reading store. Great customer service with a smile.
2026年10月3日
自発的なレビュー
The Perfume Shop - Reading 67 からの回答
Hello Zahed,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Amazing best customer service I…
Amazing best customer service I recommend to come here 5 star review
2026年10月3日
自発的なレビュー
The Perfume Shop - Reading 67 からの回答
Hi Orson,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Hannah served us in Reading Oracle amd…
Hannah served us in Reading Oracle amd she was so brilliant in helping my kids and i choose a cologne for their dad. It was swift painless and we made a great choice
2026年10月3日
自発的なレビュー
The Perfume Shop - Reading 67 からの回答
Hi Theresa,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
The Perfume Shop - Reading 67 からの回答
Hello Federica,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
The Perfume Shop - Reading 67 からの回答
Hi Claire,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
The Perfume Shop - Reading 67 からの回答
Hi Vikki,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
I had a great experience at the perfume…
I had a great experience at the perfume shop. Lydia helped me was extremely friendly, polite, and knowledgeable. She took the time to understand what I was looking for and recommended some excellent fragrances without being pushy. Her customer service was outstanding, and she made the whole shopping experience enjoyable. She is a real asset to the shop. Highly recommended!
2026年9月27日
自発的なレビュー
The Perfume Shop - Reading 67 からの回答
Hi Manik,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
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