Both casey and rachel were amazing, very friendly and so helpful. they helped us get the perfumes we needed and i would definitely come back again.
所在地
所在地を変更Unit 54, Evesham Walk, B97 4ET REDDITCH, GB
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Walked in just for a quick look and walked out smelling incredible 😂 Becca was an absolute star. Super friendly, knew her stuff, and somehow managed to find a fragrance I actually loved which... もっと見る
企業が回答しました
Visited the Kingfisher Shopping Centre Redditch whilst on holiday and found The Perfume Shop, knew what I wanted but wasn’t 100% sure. The two lovely assistants sprayed two perfumes for me, decided on... もっと見る
企業が回答しました
Upon entering the shop we were greeted by both staff. (Bex and Sienna). Both offering excellent customer service. Answered all our questions and helped us choose what we needed for our upcoming weddin... もっと見る
企業が回答しました
企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
Unit 54, Evesham Walk, B97 4ET, REDDITCH, 英国
4.6
優良
66件のレビュー
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この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
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Both casey and rachel were amazing
Both casey and rachel were amazing, very friendly and so helpful. they helped us get the perfumes we needed and i would definitely come back again.
2026年10月23日
自発的なレビュー
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Brilliant staff.
The lovely friendly and helpful girls. I ordered on Friday and arrived on Saturday morning. Brilliant service. Well done to the Redditch staff.
2026年10月2日
The Perfume Shop - Redditch 97 からの回答
Hello Jean,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
I am not happy with this I buy perfume…
I am not happy with this I buy perfume I need to return but they send me back I am not happy I am trying to return in near store but they said we can’t accept you Need to return online
2026年9月21日
The Perfume Shop - Redditch 97 からの回答
Hello Sahibzada,
Thank you for taking the time to leave your review. I am sorry to hear that you have been unable to return your item and for the frustration and inconvenience this has caused.
I completely understand how disappointing it must have been to visit your local store expecting to be able to return the product, only to be advised that the return would need to be processed through our online returns process instead.
To make the process as straightforward as possible, a free Royal Mail returns label can be generated through our returns portal, allowing you to return the item at no additional cost.
To allow us to investigate your circumstances further and ensure the correct guidance has been provided, please reach out to our Customer Services team via the Contact Us section of our website. They will be happy to review your case and assist with the next steps available to you.
Once again, please accept my apologies for the inconvenience caused.
Kind regards,
Logan
The Perfume Shop Customer Services
Not the same anymore..
I visited this perfume shop recently after being away for a while and it’s a good range of scents, however this time has changed my thoughts. I was served by someone with short brown hair I think she said beth - however I asked for a specific fragrance and was steered toward the opposite scent profile, i wanted a deep amber smell but was recommended citrus and fresh and even some male scents? Maybe it’s a lack of knowledge I’m not sure. I did say I didn’t like citrus/fresh however I felt ignored as I was still being given smells that were fresh but even so the service assistance felt a bit abrupt. I ended up leaving which is such a shame because it’s always been a good store to go to - used to have good chats and jokes with the workers seems to have gone down hill.
2026年9月1日
自発的なレビュー
The Perfume Shop - Redditch 97 からの回答
Hi Kate,
I’m really sorry to hear about your recent experience, especially as you’ve previously enjoyed visiting this store and had such positive interactions with the team.
I completely understand how disappointing it must have felt to explain the type of fragrance you were looking for, only to feel that your preferences weren’t fully listened to. We want our customers to feel understood and supported when choosing a fragrance, so I’m sorry that this wasn’t the experience you received on this occasion.
Thank you for taking the time to share your feedback with us. This has been taken on board and will be shared with the relevant team so it can be reviewed and used to help improve the experience moving forward.
We really appreciate your previous loyalty to the store and hope we can provide you with a much more positive experience next time.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Brilliant service I went into store with my daughter she…
I went into store with my daughter she brought a perfume.
The young man who served her was really good at his job.
I wanted a perfume which wasn’t in stock.
He said he could order it for me he was really helpful.
I had it delivered two days later very happy with the service.
Definitely use this service again.
2026年8月23日
The Perfume Shop - Redditch 97 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
The Perfume Shop Redditch
Visited the Kingfisher Shopping Centre Redditch whilst on holiday and found The Perfume Shop, knew what I wanted but wasn’t 100% sure. The two lovely assistants sprayed two perfumes for me, decided on which one I wanted, Poison by Dior 100ml, at a realistic price, so it was purchased. These two young ladies took an interest in our accents, we live in Hampshire, we ended up having a great conversation with them, they advised us where to visit during our stay. They are a credit to your company and would recommend all shoppers to pop in to The Perfume Shop on a Wednesday afternoon to be welcomed with such warmth. Service, as we received, is very limited these days. Fantastic experience, well done girls.
2026年8月18日
自発的なレビュー
The Perfume Shop - Redditch 97 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Perfume shop, Redditch
Beck, the Manager, Friendly, great customer service and extremely knowledgeable.
Thank you.
2026年8月18日
自発的なレビュー
The Perfume Shop - Redditch 97 からの回答
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
The Perfume Shop - Redditch 97 からの回答
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Knew their stuff
Needed advice and help on a scent for someone else with only minimal information. Was served by someone who definitely knew their stuff and pinpointed it down to two perfect choices
2026年8月8日
自発的なレビュー
The Perfume Shop - Redditch 97 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
ThePerfShop Redditch
16 June 2026 - excellent service by the very pleasant staff at the Redditch branch.I had picked up the wrong perfume by mistake, but they swapped it out without any hitches! It was a breeze.Great service, thank you.
2026年6月16日
自発的なレビュー
The Perfume Shop - Redditch 97 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Redditch 97 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
customer experience was amazing
customer experience was amazing, was served by two wonderful women Becky and Sienna, left with exactly what I wanted and a big smile on my face.
2026年2月26日
自発的なレビュー
The Perfume Shop - Redditch 97 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Sienna was amazing
Sienna was polite, helpful and had great product knowledge. Would definitely shop again at the redditch store.
2026年2月7日
自発的なレビュー
The Perfume Shop - Redditch 97 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Walked in just for a quick look and…
Walked in just for a quick look and walked out smelling incredible 😂
Becca was an absolute star. Super friendly, knew her stuff, and somehow managed to find a fragrance I actually loved which is no easy task. No pushy sales, just good vibes and great advice.
The whole team were lovely and made the place feel really welcoming. Easily the nicest perfume shopping experience I’ve had in a long time.
Would 100 percent recommend. Wallet slightly lighter, confidence significantly higher 😄 Thanks Becca and the team.
2026年1月29日
自発的なレビュー
The Perfume Shop - Redditch 97 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Bex and Chelsea were very nice…
Bex and Chelsea were very nice recommended a good scent
2026年1月28日
自発的なレビュー
The Perfume Shop - Redditch 97 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Sienna is a true credit to the perfume…
Sienna is a true credit to the perfume shop! She went above and beyond during my visit. Exceptional customer service! Thank you :)
2026年1月12日
自発的なレビュー
The Perfume Shop - Redditch 97 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Redditch 97 からの回答
Hi,
Thanks for your 5* feedback!
The Perfume Shop
The Perfume Shop - Redditch 97 からの回答
Hi,
Thanks for your review! We appreciate you.
The Perfume Shop.
I bought 2 bottles by accident and the…
I bought 2 bottles by accident and the staff in redditch were very helpful with the refund , quick and helpful with choosing other perfume.
2025年12月10日
The Perfume Shop - Redditch 97 からの回答
Hi,
Thanks for your 5* feedback!
The Perfume Shop
Excellent service
Thanks to Bex in Redditch for her excellent customer service. She helped my husband and I choose several Christmas presents!
2025年12月6日
自発的なレビュー
The Perfume Shop - Redditch 97 からの回答
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
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