Anthony was very friendly and helpful. He gave me time to look around first and then offered support when needed. He was great at recommending alternative options to the one I was considering, whi... もっと見る
企業が回答しました
所在地
所在地を変更Unit 14, West Quay Shopping Centre, SO15 1QD Southampton, England, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Great experience, popped in on the off chance and ended up buying two items, as there was a great promotion on for the aftershave we were looking for. Thanks Anthony for your support and assistance, y... もっと見る
企業が回答しました
Anthony greeted with a big smile and friendly approach and let me look first then re approached for support and was great a recommending an alternative option as well my one I wanted to make think.... もっと見る
企業が回答しました
The store didn't have the product I wanted so they arranged for it to be delivered to my home for free. It was quick, easy and at no extra cost.
企業が回答しました
企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
Unit 14, West Quay Shopping Centre, SO15 1QD, Southampton, England, 英国
4.9
優良
191件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Brilliant service.
Brilliant service.
The perfume I wanted wasn’t available, so it was ordered for me and arrived at my home the following day.
2026年3月24日
The Perfume Shop - Southampton West Quay 375 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Outstanding customer service!
I went to the shop in Southampton West Quay and the customer service is outstanding.
The shop has so many perfumes, from popular to vintage, perfect for gifts.
They are friendly, welcoming and very knowledgeable about perfumes.
I will definitely use this shop again.
Thank you :)))
2026年3月26日
自発的なレビュー
The Perfume Shop - Southampton West Quay 375 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was a serve by Maryam
I was a serve by Maryam! She is Amazing!! She care about me on 1000% If U need a professional help ask for Her ! ❤️
2026年3月14日
自発的なレビュー
The Perfume Shop - Southampton West Quay 375 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had a great experience picking…
I had a great experience picking Mother’s Day gifts and Maryam really helped me. I appreciate it, thank you!
2026年3月13日
自発的なレビュー
The Perfume Shop - Southampton West Quay 375 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing
The service provided was nothing short of amazing. Tania was so nice and her customer service skill was top notch and that encouraged me to get more perfumes.
2026年3月6日
自発的なレビュー
The Perfume Shop - Southampton West Quay 375 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Maryam is fantastic ledi!!!Thank you so…
Maryam is fantastic ledi!!!Thank you so much for your help and free gifts!!!You are the best !!@
2026年2月25日
自発的なレビュー
The Perfume Shop - Southampton West Quay 375 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Southampton West Quay 375 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Southampton West Quay 375 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Friendly staff
2026年1月19日
The Perfume Shop - Southampton West Quay 375 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Southampton West Quay 375 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I have served by Tania and Brad
I have served by Tania and Brad, they are very professional, very good customer service. I am so impressed. Huge thank you to both of them 🤲🤲
2026年1月27日
自発的なレビュー
The Perfume Shop - Southampton West Quay 375 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing service by lovely Brad who…
Amazing service by lovely Brad who helped us choose the perfect gift for our son. Gift wrapped beautifully with a personalised ribbon! Thank you Brad, cant wait to visit again
2026年1月20日
自発的なレビュー
The Perfume Shop - Southampton West Quay 375 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Southampton West Quay 375 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Staff are fantastic
Staff are fantastic! Very knowledgeable and had everything I needed and a lovely little touch at the end offering the personal gift wrap
2025年12月24日
自発的なレビュー
The Perfume Shop - Southampton West Quay 375 からの回答
Hi,
Thanks for your feedback. Thank you so much for choosing us to shop with.
Happy New Year.
The Perfume Shop
The Perfume Shop - Southampton West Quay 375 からの回答
Hi,
Thanks for your lovely feedback & for choosing us to shop with us.
The Perfume Shop
The customer service is outstanding
The customer service is outstanding, amazing staff who are so friendly. I had to ask for the manager to deliver my compliments in person
2025年12月22日
自発的なレビュー
The Perfume Shop - Southampton West Quay 375 からの回答
Hi,
Thanks for your lovely feedback & for choosing us to shop with us.
The Perfume Shop
Brad 5stars
Brad was amazing! He went above and beyond and made our visit to the store a very pleasant and smooth sailing experience during a very very busy Saturday! Told my friends and family if they ever visit the store to go see Brad as he’s your guy. Thank you and Merry Christmas
2025年12月20日
自発的なレビュー
The Perfume Shop - Southampton West Quay 375 からの回答
Hi,
Thanks for your lovely feedback & for choosing us to shop with us.
The Perfume Shop
The Perfume Shop - Southampton West Quay 375 からの回答
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
My perfume was ordered in Southampton…
My perfume was ordered in Southampton store with an 20% discount and delivered by post quickly but unfortunately we saw the same product much cheaper on line at Amazon. Very very disappointing. Probably buy from Amazon next time.
2025年12月1日
The Perfume Shop - Southampton West Quay 375 からの回答
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
Not received my order and no updates…
Not received my order and no updates given 6 days from the day of order.
2025年11月24日
The Perfume Shop - Southampton West Quay 375 からの回答
Hi,
I am so sorry to hear you have not received your order. Please pop in touch via email at reviews@theperfumeshop.com so we can help locate this issue for you.
Kind regards,
Sharain - The Perfume Shop
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