Mai has being a great representative I have ever known…… she is always good with big smiles on her face while serving you. She is a great asset to perfume shop in Surrey Quays branch. Thanks always
企業が回答しました
所在地
所在地を変更UNIT 31, Surrey Quays Shopping Centre, Redriff Rd, SE16 7LL LONDON, GB
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Thank you Rume for always giving the best advice when it comes to perfumes, especially when I'm buying for my wife,today I came in to buy a first wedding anniversary gift for my wife and she spent the... もっと見る
企業が回答しました
Mai at The Perfume Shop in Surrey Quays is simply amazing! From the moment you meet her, her warmth, patience, and professionalism shine through. She has an incredible talent for guiding you to the p... もっと見る
企業が回答しました
Corina and Pauline were incredibly kind, helpful and patient whilst I was deciding on which scent to purchase. They took the time to listen, asking who I was purchasing for and see if they could find... もっと見る
企業が回答しました
企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
UNIT 31, Surrey Quays Shopping Centre, Redriff Rd, SE16 7LL, LONDON, 英国
4.9
優良
128件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
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Mai has being a great representative I…
Mai has being a great representative I have ever known…… she is always good with big smiles on her face while serving you. She is a great asset to perfume shop in Surrey Quays branch. Thanks always
2026年10月12日
自発的なレビュー
The Perfume Shop - Surrey Quays 320 からの回答
Hi Olamide,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Thank you Rume for always giving the…
Thank you Rume for always giving the best advice when it comes to perfumes, especially when I'm buying for my wife,today I came in to buy a first wedding anniversary gift for my wife and she spent the time to ensure I left with something special for my wife. Thank you again for always being amazing. 10/10 customer service and I'm very pleased 😀
2026年9月25日
自発的なレビュー
The Perfume Shop - Surrey Quays 320 からの回答
Hello Humza,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Pauline was amazing
Pauline was amazing, great customer service and knew exactly what I needed. Absolutely brilliant 💯
2026年9月18日
自発的なレビュー
The Perfume Shop - Surrey Quays 320 からの回答
Hi Christopher,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Mai,was very help and patience she…
Mai,was very help and patience she taught me how to purchase items on line in store which was very helpful.
2026年9月10日
自発的なレビュー
The Perfume Shop - Surrey Quays 320 からの回答
Hi Julian,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Corina and Pauline were incredibly…
Corina and Pauline were incredibly kind, helpful and patient whilst I was deciding on which scent to purchase. They took the time to listen, asking who I was purchasing for and see if they could find me a scent I liked! They clearly have good knowledge of the stock and the fragrance notes. All of this was delivered with a friendly smile!
Thank you for the great customer experience that I had today! (Surrey Quays)
2026年9月4日
自発的なレビュー
The Perfume Shop - Surrey Quays 320 からの回答
Hi Preeya,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
The Perfume Shop - Surrey Quays 320 からの回答
Hi Nodir,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
I was served by Mai
I was served by Mai. She is good & nice. Always smiling. Giving me what I want. Made me understand the difference between edt and edt and help me to pick good perfume. Always come to her, if you want to smell good.
2026年8月25日
自発的なレビュー
The Perfume Shop - Surrey Quays 320 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Always amazing service
Always amazing service. Carole absolutle amazing and professional experience. she helped me with my card rewards .
2026年8月5日
自発的なレビュー
The Perfume Shop - Surrey Quays 320 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Amazing Lindita
Lindita was very friendly, and helpful. She made my shopping experience seamless. I was literally done in seven minutes, and I walked away with two perfumes that match my tastes perfectly.
2026年8月3日
自発的なレビュー
The Perfume Shop - Surrey Quays 320 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Mai is absolutely amazing ,so helpful
Mai is absolutely amazing ,so helpful, kind and considerate ..
I go to Surrey Quays branch all the time because her customer service is top notch..You guys are lucky to have her..She's amazing...
2026年7月30日
自発的なレビュー
The Perfume Shop - Surrey Quays 320 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I really want to thank Mai for her…
I really want to thank Mai for her amazing expertise and help finding me the perfect smell she really knows her stuff very attentive and friendly service made me feel really comfortable I will definitely be visiting here again
2026年7月28日
自発的なレビュー
The Perfume Shop - Surrey Quays 320 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Mai was very helpful today
Mai was very helpful today. She located a perfume in another store for me. And she’s always welcoming with a big smile. ⭐
2026年7月28日
自発的なレビュー
The Perfume Shop - Surrey Quays 320 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I always have a fantastic experience…
I always have a fantastic experience whenever I visit this perfume shop, thanks to Mai. She is incredibly friendly, knowledgeable, and always takes the time to help. Mai is always happy to tell me about the newest perfumes, explaining the different fragrances and helping me find the perfect scent.
Her excellent customer service and genuine passion for perfumes make every visit enjoyable. She never rushes me and always makes me feel welcome. Thanks to her recommendations, I’ve discovered some wonderful new fragrances. Mai is a real credit to the shop, and I highly recommend asking for her if you visit!
2026年7月25日
自発的なレビュー
The Perfume Shop - Surrey Quays 320 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Mai served me today
Mai served me today. Everything was great. She offered me a travalo as what I wanted wasn’t in stock. Happy to leave with something.
2026年7月23日
自発的なレビュー
The Perfume Shop - Surrey Quays 320 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I am a very concerned person when it…
I am a very concerned person when it comes to customer service, but I was amazed today at the beautiful service I got from Carola. She is exceptional. I bought more than my budget. She is so lovely and warm. She deserves everything good and money raise. I love her already.
2026年7月21日
自発的なレビュー
The Perfume Shop - Surrey Quays 320 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Carola is so amazing
Carola is so amazing, she is a star. So helpful and great customer service experience
2026年7月21日
自発的なレビュー
The Perfume Shop - Surrey Quays 320 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Carol is always patient helpful i…
Carol is always patient helpful i always come out with a perfume carol does not rush me always friendly and welcoming
2026年7月21日
自発的なレビュー
The Perfume Shop - Surrey Quays 320 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I expected to receive my perfume in the…
I expected to receive my perfume in the post. Still hasn't arrived.
I went to Surrey Quays branch gor a refund. I didn't get one. They wanted me to wait longer. Got an apology & 3 small Dior samples.
I purchased another bottle of same perfume.
2026年7月6日
The Perfume Shop - Surrey Quays 320 からの回答
Hello Yvonne,
I was very sorry to read about your experience and sincerely apologise for the delay in receiving your order.
Having looked into your case, I can see that your parcel was successfully delivered on 13/07/2026. I completely appreciate that this was much later than expected and understand why you chose to purchase another bottle in the meantime.
I am also sorry for the inconvenience this caused and appreciate your patience while the delivery was completed.
Thank you for taking the time to share your feedback, and please accept my sincere apologies again for the disappointment caused.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Mai много добре обслужва много е учтива…
Mai много добре обслужва много е учтива благодаря ти за помоща.
2026年7月16日
自発的なレビュー
The Perfume Shop - Surrey Quays 320 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Brilliant customer service from…
Brilliant customer service from Pauline. Every time I buy something Pauline is always there to help.
2026年7月13日
自発的なレビュー
The Perfume Shop - Surrey Quays 320 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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