Mai has being a great representative I have ever known…… she is always good with big smiles on her face while serving you. She is a great asset to perfume shop in Surrey Quays branch. Thanks always
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所在地
所在地を変更UNIT 31, Surrey Quays Shopping Centre, Redriff Rd, SE16 7LL LONDON, GB
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Thank you Rume for always giving the best advice when it comes to perfumes, especially when I'm buying for my wife,today I came in to buy a first wedding anniversary gift for my wife and she spent the... もっと見る
企業が回答しました
Mai at The Perfume Shop in Surrey Quays is simply amazing! From the moment you meet her, her warmth, patience, and professionalism shine through. She has an incredible talent for guiding you to the p... もっと見る
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Corina and Pauline were incredibly kind, helpful and patient whilst I was deciding on which scent to purchase. They took the time to listen, asking who I was purchasing for and see if they could find... もっと見る
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企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
UNIT 31, Surrey Quays Shopping Centre, Redriff Rd, SE16 7LL, LONDON, 英国
4.9
優良
128件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The person who served me is mai
The person who served me is mai. She is very kind and helpful
2026年3月19日
自発的なレビュー
The Perfume Shop - Surrey Quays 320 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Always great customer service…
Great customer service everytime from Mai. She is very pleasant and respectful.
2026年3月14日
自発的なレビュー
The Perfume Shop - Surrey Quays 320 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The brilliant service
The service here was absolutely fantastic!Mai and Nancy were also such great help!I really recommend coming and I really appreciate the support and help given!
2026年3月7日
自発的なレビュー
The Perfume Shop - Surrey Quays 320 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Thank you Mai
Thank you Mai, for serving me. Great customer service, knowledgeable and funny. I will see you all again.
2026年3月7日
自発的なレビュー
The Perfume Shop - Surrey Quays 320 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Surrey Quays 320 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Good company with great staff members
I have been a customer of Perfume Shop for several years now and my experience has always been wonderful. Customer service is amazing. Carole (at surrey quays shopping centre branch) is very helpful, pleasant and knowledgeable shop assistant, every time i go there for perfume, she is very friendly and attentive. Wouldn't go anywhere else
2026年3月3日
自発的なレビュー
The Perfume Shop - Surrey Quays 320 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Surrey Quays 320 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Greeted by the lovely Carol who offered…
Greeted by the lovely Carol who offered great recommendations on a time of confusions for the perfect gift. Helpful, polite, cheerful and perfect gift wrapping.10/10
2026年1月29日
自発的なレビュー
The Perfume Shop - Surrey Quays 320 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Mai always nice and supportive with me
Mai always nice and supportive with me. Gave me best offers information. Bcz of her I bought more then I need.
2025年11月29日
自発的なレビュー
The Perfume Shop - Surrey Quays 320 からの回答
Hi,
Thanks for your review! It's great to hear you are happy with your recent experience.
Kind regards,
Sharain - The Perfume Shop
Mai is wonderful
Mai is wonderful, she helps me find the best fragrances for my niece and nephews that are between 5 to 10 years old. So hard to find something soft for that age. She is patient and very kind ! 5 stars for the service and the smile !!!!! Recommend it 100%
2025年11月28日
自発的なレビュー
The Perfume Shop - Surrey Quays 320 からの回答
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Mai served me and she is a pleasant…
Mai served me and she is a pleasant Lady. Supported me so well. Thank u and I am grateful
2025年11月25日
自発的なレビュー
The Perfume Shop - Surrey Quays 320 からの回答
Hi,
Thanks for lovely response and we are happy you had a 5* experience with us.
The Perfume Shop
Mai from The Perfume Shop in Surrey…
Mai at The Perfume Shop in Surrey Quays is simply amazing! From the moment you meet her, her warmth, patience, and professionalism shine through. She has an incredible talent for guiding you to the perfect fragrance. Mai makes every visit a joy, and her smile is truly contagious. The Perfume Shop is lucky to have such a star on their team. Thank you, Mai, for making every shopping trip a delightful experience!
2025年11月23日
自発的なレビュー
The Perfume Shop - Surrey Quays 320 からの回答
Hi,
Thanks for lovely response and we are happy you had a 5* experience with us.
The Perfume Shop
My favourite of all is Mai
⭐⭐⭐⭐⭐ Outstanding Service from Mia!
I had an exceptional experience thanks to Mia. She was warm, patient, and incredibly knowledgeable about fragrances. Mia took the time to understand what I liked and guided me through several options without ever making me feel rushed. Her recommendations were spot-on, and I ended up finding a scent I absolutely love!
Her professionalism and genuine passion for helping customers truly set her apart. If you’re visiting the perfume shop, I highly recommend asking for Mia — she turns shopping into an experience.
2025年11月25日
自発的なレビュー
The Perfume Shop - Surrey Quays 320 からの回答
Hi,
Thanks for lovely response and we are happy you had a 5* experience with us.
The Perfume Shop
Mia is exceptionally good
Mia is exceptionally good, her customer service is top notch. I come here because of her cuz she pays attention to details and knows the perfume that is good for any occassion
2025年11月25日
自発的なレビュー
The Perfume Shop - Surrey Quays 320 からの回答
Hi,
Thanks for lovely response and we are happy you had a 5* experience with us.
The Perfume Shop
The Perfume Shop - Surrey Quays 320 からの回答
Hi,
Thank you for your feedback and kind words! We appreciate you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
The Perfume Shop - Surrey Quays 320 からの回答
Hi,
Thank you for a lovely review, we appreciate you and thank you for shopping with us.
Kind regards,
Sharain - The Perfume Shop
Pauline is Amazing!
Pauline provides excellent customer service and takes time to explore fragrances with you until you find your perfect scent. Thank you!
2025年9月26日
自発的なレビュー
The Perfume Shop - Surrey Quays 320 からの回答
Hi,
Thanks for your review! it's great to hear of your 5* experience, thank you.
The Perfume Shop
A very well services from to beautiful…
A very well services from to beautiful ladies Pauline & Mai.
2025年9月11日
自発的なレビュー
The Perfume Shop - Surrey Quays 320 からの回答
Hi,
Thanks for your review! We appreciate you.
The Perfume Shop
I came to the shop to try a new perfume…
I came to the shop to try a new perfume and Mai was very helpful in providing me different products to try.
2025年9月9日
自発的なレビュー
The Perfume Shop - Surrey Quays 320 からの回答
Hi,
Thanks for your positive review! We appreciate you and hope you have a lovely day.
The Perfume Shop
Good service
Very helpful assistant,sorted out my order and delivery of the same. Told me about upcoming offers. Really friendly
and knowledgeable.
2025年9月4日
The Perfume Shop - Surrey Quays 320 からの回答
Hi,
Thanks for your review. I am so pleased to hear you are happy with our services and thank you so much for shopping with us.
The Perfume Shop.
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