Mai has being a great representative I have ever known…… she is always good with big smiles on her face while serving you. She is a great asset to perfume shop in Surrey Quays branch. Thanks always
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所在地
所在地を変更UNIT 31, Surrey Quays Shopping Centre, Redriff Rd, SE16 7LL LONDON, GB
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Thank you Rume for always giving the best advice when it comes to perfumes, especially when I'm buying for my wife,today I came in to buy a first wedding anniversary gift for my wife and she spent the... もっと見る
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Mai at The Perfume Shop in Surrey Quays is simply amazing! From the moment you meet her, her warmth, patience, and professionalism shine through. She has an incredible talent for guiding you to the p... もっと見る
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Corina and Pauline were incredibly kind, helpful and patient whilst I was deciding on which scent to purchase. They took the time to listen, asking who I was purchasing for and see if they could find... もっと見る
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企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
UNIT 31, Surrey Quays Shopping Centre, Redriff Rd, SE16 7LL, LONDON, 英国
4.9
優良
128件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Today my shopping experience was…
Today my shopping experience was fantastic Mai was friendly, keen to help and made my shopping experience lovely. Mai listened to my preference in fragrance and very knowledgeable with her fragrance smells. Overall, great experience in store today.
2025年4月14日
自発的なレビュー
The Perfume Shop - Surrey Quays 320 からの回答
Hi,
Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.
Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team
Surrey Quays shopping centre is my…
Surrey Quays shopping centre is my store to shop perfume. All the ladies at the shop is lovely and have good customer service. Always smiling 😃 Always ready to help.
2025年4月10日
自発的なレビュー
The Perfume Shop - Surrey Quays 320 からの回答
Hi,
Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.
Kind regards,
Sharain
The Perfume Shop Team
The girls are amazing good customer…
The girls are amazing good customer service. And I love shopping there.
2025年4月10日
自発的なレビュー
The Perfume Shop - Surrey Quays 320 からの回答
Hi,
Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.
Kind regards,
Sharain
The Perfume Shop Team
Your staff has been wonderful
Your staff has been wonderful. Mai has shown me good sales technique and is always happy to sell. she can convince me to buy anything.
2025年4月10日
自発的なレビュー
The Perfume Shop - Surrey Quays 320 からの回答
Hello,
Thank you for your kind words! We are delighted to hear that you had a positive experience and that our staff was helpful and friendly. We appreciate your feedback and will share it with the team.
Kind regards,
Jasmyn
Amazing and kind service
So happy with my purchase. Mai, who attended to us, was sooo kind, helpful and knowledgeable about her perfumes. She made me and mum soo happy with our purchase. We will surely be back
2025年4月10日
自発的なレビュー
The Perfume Shop - Surrey Quays 320 からの回答
Hello,
We are thrilled to hear about your positive experience! It’s wonderful to know that you and your mother enjoyed your visit and that you found Mai to be so helpful and knowledgeable. We strive to provide excellent customer service and we’re delighted that Mai was able to make your shopping experience so enjoyable. We look forward to welcoming you back in the future.
Kind regards,
Jasmyn
The Perfume Shop - Surrey Quays 320 からの回答
Hello,
Thank you so much for your lovely 5* review! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us.
Kind regards,
Jasmyn
The Perfume Shop - Surrey Quays 320 からの回答
Hello,
Thank you so much for your lovely 5* review! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us.
Kind regards,
Jasmyn
The Perfume Shop - Surrey Quays 320 からの回答
Hello,
Thank you so much for your great review! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us.
Kind regards,
Jasmyn
Very helpful and professional
Very helpful and professional. They are always ready to help and support. Friendly and always smiling.
2025年4月9日
自発的なレビュー
The Perfume Shop - Surrey Quays 320 からの回答
Hello,
Thank you for your kind words! We are thrilled to hear that you found our team helpful, professional and friendly. We strive to provide excellent customer service and appreciate your positive feedback.
Kind regards,
Jasmyn
Perfume shop Surrey Quays
Perfume shop Surrey Quays
Carole and Mai are always helpful and cheerful. Surrey Quays is my favourite shop to visit. They always promote the sales well and I wouldn’t buy my perfume anywhere else. 😁
2025年4月9日
自発的なレビュー
The Perfume Shop - Surrey Quays 320 からの回答
Hello,
Thank you for your kind review! We are so pleased to hear that you enjoy shopping at our Surrey Quays store. We are proud of our team and strive to provide a welcoming and helpful experience for all our customers. We appreciate your loyalty and are delighted that you always find the perfect perfume with us.
Best wishes,
Jasmyn
The Perfume Shop - Surrey Quays 320 からの回答
Hello,
Thank you so much for your lovely 5* review! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us.
Kind regards,
Jasmyn
Shopped at Surrey Quays store Mai was…
Shopped at Surrey Quays store Mai was the most helpful person ever and Carole love shopping there
2025年4月9日
自発的なレビュー
The Perfume Shop - Surrey Quays 320 からの回答
Hello,
Thank you for your kind words! We're so glad you had a positive experience and appreciate you highlighting the excellent service you received. We're always striving to provide our customers with the best possible experience.
Many thanks,
Jasmyn
Meet Carol a number of times and had…
Meet Carol a number of times and had amazing care and knowledge
Will come out of way to shop in Surrey quays branch
2025年4月9日
自発的なレビュー
The Perfume Shop - Surrey Quays 320 からの回答
Hello,
We appreciate you taking the time to share your positive experience! We're thrilled to hear that you had such a wonderful experience with Carol and found her to be knowledgeable and helpful. We're glad you're willing to travel to our Surrey Quays branch.
Kind regards,
Jasmyn
The perfume shop in Surrey Quays
The perfume shop in Surrey Quays, I always go to. Great offers. They are always helpful. Mai always has a bright smile and easy to approach.
2025年4月9日
自発的なレビュー
The Perfume Shop - Surrey Quays 320 からの回答
Hello,
Thank you for your kind words! We're thrilled to hear that you enjoy our Surrey Quays shop and appreciate the helpful service you receive. We're so glad you find our offers appealing and that our team members, like Mai, are always welcoming and helpful. We strive to create a positive shopping experience for all our customers.
Kind regards,
Jasmyn
The Perfume Shop - Surrey Quays 320 からの回答
Hello,
Thank you so much for your lovely 5* review! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us.
Kind regards,
Jasmyn
The staff in Surrey Quays are so…
The staff in Surrey Quays are so helpful and make popping in there a pleasure always ready
To help
2025年3月28日
The Perfume Shop - Surrey Quays 320 からの回答
Hello,
We're so glad to hear you had a positive experience with our staff. We strive to provide excellent customer service and appreciate your kind words. We'll share your feedback with our team.
Kind regards,
Jasmyn
Excellent and efficient customer service
I went to The Perfume Shop Surrey Quays this evening 20th March.
I received excellent and efficient customer service from Pauline.
She was not only friendly but quite knowledgeable about the fragrances.
I told her about a fragrance (Flower by Kenzo) that I had bought recently and she suggested a perfume that she thought I would like.
She was right. I really liked the scent of the Boss Femme perfume and bought it straightaway. It was also discounted which was a good deal.
This all took about 5 minutes.
Great service!
2025年3月20日
自発的なレビュー
The Perfume Shop - Surrey Quays 320 からの回答
Hello,
Thank you for your wonderful review and for taking the time to share your positive experience. We are thrilled to hear that you received such excellent customer service from Pauline. It's fantastic that she was able to provide you with helpful advice and recommendations, leading to a successful purchase. We are delighted that you enjoyed the scent of the Boss Femme perfume and that you found a great deal. We will share your feedback with Pauline.
Kind regards,
Jasmyn
Rume from Surrey Quays was very helpful…
Rume from Surrey Quays was very helpful and recommended me very good perfume.
2025年2月12日
自発的なレビュー
The Perfume Shop - Surrey Quays 320 からの回答
Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.
Best regards,
Sharain
Always no hassle collecting my stuff…
Always no hassle collecting my stuff and happy and very helpful whenever I go into the shopx
2024年12月26日
Wow talk about amazing service!
My great experience at the Surrey Quays branch had to be off the back of an amazing staff member Mai, who went above and beyond to apologise for the issues I had with the click and collect order which was a mess! She tried her best to remedy it but unfortunately it had to be dealt with by customer service.
As I happened to be around amazing smelling perfume my curiosity for a certain product caught my senses loool and I ended up taking advantage of the buy one get one half price offer. Mai was so attentive, she provided samples, labeled each one and let me know what was the best value for money by doing all the calculations for me! She advised me well and then beautifully gift wrapped my items. Special thanks to her.
2024年12月14日
自発的なレビュー
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