I was served by Oyeshi and her service was absolutely amazing! She was very polite, engaging, attentive and definitely knew her stuff. Out of all my time going into the perfume shop, this was by far... もっと見る
企業が回答しました
所在地
所在地を変更SU1076 The Gallery, Westfield Stratford City, E20 1EP LONDON, GB
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★★★★★ Brilliant service, exactly what you hope for! Served by Neriah — her customer service was absolutely impeccable. She was so attentive, explained all available options and offers clearly, an... もっと見る
企業が回答しました
Medina and jaida who was on the counter aproached me with smile really helpfull they helped me choose perfumes which i loved very helpfull they helped me pack my perfumes put ribnons on hinestly they... もっと見る
企業が回答しました
Had a lovely experience with Rosaline at TPS in Stratford Westfield. Rosaline was very patient, friendly and went the extra mile to make our experience worthwhile. She even gave us a present after a... もっと見る
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企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
SU1076 The Gallery, Westfield Stratford City, E20 1EP, LONDON, 英国
4.9
優良
174件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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She is very approachable
She is very approachable, gave good recommendation, made it a worthwhile shopping experience.i had a pleasant time shopping with her today
Sireen
2026年3月26日
自発的なレビュー
The Perfume Shop - Westfield Stratford Ground Floor 256 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Enrique and the team are superstars!
Enrique and team were extremely helpful in helping me choose a perfume for my mums birthday. They even gift wrapped the perfume free of charge! Will come back here to buy perfume for all my future birthday gifts
2026年3月20日
自発的なレビュー
The Perfume Shop - Westfield Stratford Ground Floor 256 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Rose was amazing
Rose was amazing, she has gone above and beyond to help me decide which perfume to buy because I didn't know what i wanted to buy when I came to the shop. She is amazing!
2026年3月11日
自発的なレビュー
The Perfume Shop - Westfield Stratford Ground Floor 256 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great place for perfumes with good…
Great place for perfumes with good options and deals
2026年3月6日
自発的なレビュー
The Perfume Shop - Westfield Stratford Ground Floor 256 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service
Amy was a great help and walked me through a load of different scents before helping me make a decision.
2026年3月2日
自発的なレビュー
The Perfume Shop - Westfield Stratford Ground Floor 256 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Westfield Stratford Ground Floor 256 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Westfield Stratford Ground Floor 256 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Westfield Stratford Ground Floor 256 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Worst costumer service at the shop…
Worst costumer service at the shop westfield and also support team did worse. I was denied discount on blue light when i contacted the support team they asked me to go back to store and they will give me partial refund but when i went back the team refused to give discount even though i showed them emails from their support. I paid parking charges and fuel to get back their when again i reached their support they repeated same thing to go back to store. First they denied discount then they offered partial discount and even that was not given. Wasted my time and money
2026年2月13日
The Perfume Shop - Westfield Stratford Ground Floor 256 からの回答
Hello Malik,
I am truly sorry to hear about your experience at our Westfield store, this is certainly not the level of service we aim to provide and I completely understand how frustrating it must have been to be asked to return to the store multiple times without receiving the discount you were entitled to, especially having incurred parking and fuel costs.
I have personally forwarded your complaint to the Area Manager so they can review this with the store team and ensure this does not happen again. In the meantime, please reach out to our Customer Services department via our website so we can resolve this for you directly.
Thank you for bringing this to our attention, and I sincerely apologise for the inconvenience caused.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Amazing customer service from Rose
Amazing customer service from Rose. Great knowledge of all the products & very friendly manner 🌟
2026年2月21日
自発的なレビュー
The Perfume Shop - Westfield Stratford Ground Floor 256 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Halima the sales assistant was 10/10
Halima the sales assistant was amazing, she made my experience in store 10/10, give her a pay rise!!!
2026年2月13日
自発的なレビュー
The Perfume Shop - Westfield Stratford Ground Floor 256 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Enrique and his team was absolutely…
Enrique and his team was absolutely brilliant and so helpful with me finding a gift and wrapping it with personalized ribbon chocolate and bear shop environment was great and made everything smooth and easy will definitely be coming back again.
2026年2月11日
自発的なレビュー
The Perfume Shop - Westfield Stratford Ground Floor 256 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Best as always!
As always the best customer service!
Enrique has been amazing, he helped me to find out the best perfumes for myself and for my partner!
2026年2月11日
自発的なレビュー
The Perfume Shop - Westfield Stratford Ground Floor 256 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Really happy with the service given…
Really happy with the service given today by Enrique! He is a star, really helpful and kind.
2026年2月11日
自発的なレビュー
The Perfume Shop - Westfield Stratford Ground Floor 256 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Oyeshi was very helpful and friendly
Oyeshi was very helpful and friendly! Really helped me choose some good perfumes within budget and she is an asset to your company! Really happy with my purchase and will be coming back again! 10/10 customer service
2026年2月1日
自発的なレビュー
The Perfume Shop - Westfield Stratford Ground Floor 256 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I went to buy a perfume for my mom and…
I went to buy a perfume for my mom and the staff was very helpful and nice
2026年1月30日
自発的なレビュー
The Perfume Shop - Westfield Stratford Ground Floor 256 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I called up and inquired about a…
I called up and inquired about a perfume my wife loves. They had it ready for me and gift wrapped it. So efficient. Enrique was very helpful.
2026年1月29日
自発的なレビュー
The Perfume Shop - Westfield Stratford Ground Floor 256 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
We have really enjoyed roses help on…
We have really enjoyed roses help on getting someone close a perfume. Would struggled without you thank you!!!!!!!!!
2026年1月26日
自発的なレビュー
The Perfume Shop - Westfield Stratford Ground Floor 256 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Westfield Stratford Ground Floor 256 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Neriah was amazing,great costumer…
Neriah was amazing,great costumer service,I am very satisfied with today’s service.
2026年1月24日
自発的なレビュー
The Perfume Shop - Westfield Stratford Ground Floor 256 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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