So far the tooth powder is tolerated by by 15 yo terrier mix. I do wish that the packaging was more ecological. I have ordered items for myself from other companies that come in glass jars, packed in... もっと見る
企業が回答しました
所在地
所在地を変更ONE WORLD TRADE CENTER, 85TH FLOOR, 10007 New York, New York, US
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レビュアーのコメントを見てみましょう
Trying to extend my auto delivery. With the loss of one dog, I have too much stock and your system doesn’t allow for stopping delivery without cancellation. Quite aggravating because I just want to ca... もっと見る
企業が回答しました
It takes too long for delivery. We order, it takes 2-3 days before it’s shipped, then 2 days before we even receive the shipping info, then another 3-5 days before it actually gets to us. You need t... もっと見る
I’ve been giving my dog the probiotic chew for about 6 months and she doesn’t lick her paws or fabric anymore. Recently I bought the dental powder but it did not agree with her, she vomited 3 mornin... もっと見る
企業が回答しました
企業情報
当該企業による記述
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
当該企業による記述
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
連絡先
ONE WORLD TRADE CENTER, 85TH FLOOR, 10007, New York, New York, 米国
4.0
ほぼ満足
448件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
PetLab Co. - US からの回答
Hi Margaret,
We appreciate your positive feedback and are so happy you are satisfied with our product and prompt delivery. Thank you for your review!
Best regards,
PetLabCo.®
Excellent customer service
Excellent customer service, very easy to order and quick delivery
2026年2月4日
PetLab Co. - US からの回答
Hi Suzette,
We're happy you found ordering easy and our service excellent. It's great to hear you received your delivery quickly. Thank you for your feedback.
Best regards,
PetLabCo.®
I’ve been with PetLab for several…
I’ve been with PetLab for several years. I want to delay several subscriptions but no option is available online to do that. I hate to have to cancel it.
2026年4月2日
PetLab Co. - US からの回答
Hi Landis,
We appreciate your long-term loyalty.
We're sorry the delay subscription option isn't easily accessible. We value your feedback and will work to improve our online services. Did you try to login into your Customer Account Portal? This helps customers manage their subscriptions.
In the meantime, our team will be reaching out to you to provide further assistance.
Kind regards,
PetLabCo.®
Your delivery sucks
The delivery has been thrown into the yard and the dog ate the whole monthly sole. This is the 5 time. There are 2 containers to put deliveries. It's a dog item so obviously there is a dog. One time the pic of delivery has dog next to it. This cannot be healthy
2026年4月10日
PetLab Co. - US からの回答
Hi Bridgette,
We appreciate you bringing this to our attention. We're sorry to hear your delivery was left in the yard and your dog ate it.
Our team will be reaching out to you to make this right. Hope to hear from you soon.
Kind regards,
PetLabCo.®
Miracle has been realy helpful today
Miracle has been realy helpful today. He assited me in my undelivered items. This kind of representative should be applauded by your company.
2026年4月19日
自発的なレビュー
PetLab Co. - US からの回答
Hi Mylin,
We're happy to hear that the representative was helpful in resolving the issue with your undelivered items. We appreciate you bringing this to our attention and for your positive feedback.
Best regards,
PetLabCo.®
Your sending me too much product?
2026年4月16日
PetLab Co. - US からの回答
Hi William,
We apologize that you received excess product. You always have the option to make adjustments as needed to your subscription by logging into your Customer Account Portal.
Our team will be reaching out to you for further assistance. Thanks for your feedback.
Best regards,
PetLabCo.®
Please use my package delivery bin for my next delivery.
The package was left on my front porch close to my steps. I have a package delivery bin clearly located 6" from where the package was dropped. If my package was dropped in that bin, I would've given it a 5-star rating.
2026年4月18日
PetLab Co. - US からの回答
Hi Janie,
We appreciate your feedback and are sorry your delivery wasn't placed in the designated bin. We'll share this with our delivery team to ensure they take extra care with placement in the future. Thank you for bringing this to our attention.
Best regards,
PetLabCo.®
My Stella Mae was suffering from a…
My Stella Mae was suffering from a yeast infection that caused her to itch all over her body and chew at her “Frito feet”. After all my attempts at trying to bathe and treat with suggested Google remedies to no avail I started doing some research and found that her yeast infection actually started in the gut and that I needed to treat her internally. I saw an Ad for Pet Lab and read about their products. I bought the Probiotic Supplement and was amazed by how effective it was after 2 weeks and got even better after a month. She loves the taste and looks forward to getting them twice a day. Thanks Pet Lab for creating something that could help my little Stella.
2026年4月11日
PetLab Co. - US からの回答
Hi Cissy,
We're so glad to hear that our probiotic has made a difference in Stella Mae and those bothersome "Frito feet." It's wonderful she enjoys the taste and looks forward to taking them. We appreciate you sharing Stella Mae's success story!
Best regards,
PetLabCo.®
Delivery Package-Issue
We have a 1 acre property and we found the package out in our arena next to the street-pitched over the fence! It had been there for a least a few days or possibly a week. We found on Tuesday 4/15/26 by chance. It has never been delivered like that before-Very disappointed that it happened like that-especially since it had rained in our area
2026年4月15日
PetLab Co. - US からの回答
Hi Crystal,
We appreciate you bringing this delivery issue to our attention. We're sorry to hear your package was left outside your property and exposed to the weather.
Our team will be reaching out to you for further assistance. Thanks for your feedback.
Best regards,
PetLabCo.®
It was delivered!
2026年4月10日
PetLab Co. - US からの回答
Hi Robert,
Thank you for your feedback. We are happy to hear your order was delivered! In the future, please do not hesitate to contact us if any questions or concerns arise.
Best regards,
PetLabCo.®
I’ve noticed a decrease in paw licking
I’ve noticed a decrease in my dogs paw licking. And the customer service is out of this world. Or at least the guy who helped me the other day is. So. Great product my dogs actually enjoy and will eat but also have great employees.
2026年4月17日
PetLab Co. - US からの回答
Hi Shelby, thanks for taking the time to leave this review. We are so happy to hear your dog has been doing well. We are always here to help, so please reach out if you have any questions or concerns!
Best regards,
PetLabCo.®
Can’t Cancel Subscription!
My dog will not eat his food when I add the dental powder to it. I have about 10 or 12 jars now and cannot stop being charged for another one each month. Please cancel my subscription! I called, but you still keep sending it.
2026年4月15日
PetLab Co. - US からの回答
Hi Ginger, thank you for giving us this feedback. We're sorry to hear about the excess product you have and that your dog has not been enjoying it. We have reached out via email to assist you further. We hope to hear back soon.
Best regards,
PetLabCo.®
PetLab Co. - US からの回答
Hi Cheryl, thank you for your feedback. We are happy to hear your order arrived quickly! In the future, please do not hesitate to contact us if any questions or concerns arise.
Best regards,
PetLabCo.®
Great customer service and fast resolution
I had an amazing experience with this company. They responded very quickly, first through an automated system and then with a real person who reached out to me by email.
They took care of everything, canceled my order, and refunded my money without any issues. Everything felt easy, clear, and very professional.
I really appreciate how smoothly everything was handled. It gave me peace of mind, and I would definitely recommend them.
2026年2月5日
PetLab Co. - US からの回答
Hi Karen, thanks for taking the time to leave this review. We're glad to hear you had a positive experience. We're always happy to help so please feel free to reach out anytime with questions or concerns.
Best regards,
PetLabCo.®
I just happened to be leaving my house…
I just happened to be leaving my house when the delivery driver pulled up. He was very nice and polite. Handed me the package took a picture of me with the package and headed out.
Quick and professional
2026年4月14日
PetLab Co. - US からの回答
Hi Mark,
We're happy to hear that your delivery experience was quick and professional. We appreciate you taking the time to share your positive feedback about our service.
Best regards,
PetLabCo.
I received a probiotic chew for my dog…
I received a probiotic chew for my dog an,d it was so hardthat I could not cut it with scissors. I called Petco and with no hesitation, you sent another bottle that was what I needed so my dog could chew it. I also received 3 bags of salmon bites for my inconvience with I did not expect. I would highly recommend Petco Lab to anyone who has a pet and lookiing for good quality meds and treats. Thank you for understanding and helping me resolve this issue. You have a customer for the life of my dog.
Thank you.
2026年4月16日
PetLab Co. - US からの回答
Hi Nancy,
We're happy to hear that we could resolve the issue with the probiotic chew and that your dog can now enjoy it. We appreciate your recommendation and are committed to providing quality products for your pet's needs. Thank you for your feedback!
Best regards,
PetLabCo.
I love this product and the company.
I love this product and the company.
I want to cancel the subscription that is supposed to ship on the 27 of April. I don’t need 2 bottles every month for 1 small dog. Please help!
2026年4月16日
自発的なレビュー
PetLab Co. - US からの回答
Hi Kari,
We appreciate your feedback and are glad you love our product.
We're sorry to hear about the subscription issue. You can always manage our subscription by accessing your Customer Account Portal.
Could you please share your order ID so we can locate your account and assist you accordingly? We’re here to help with this.
Kind regards,
PetLabCo.®
I have auto shipping and love it
I have auto shipping and love it. My order comes in plenty of time for me needing it. Keep up the good work!
2026年4月16日
PetLab Co. - US からの回答
Hi Diane,
We're happy to hear that you love our auto shipping service and that your orders arrive promptly! We appreciate your positive feedback and will continue our efforts.
Best regards,
PetLabCo.
Received fast shipping!
2026年4月16日
PetLab Co. - US からの回答
Hi Jill, thanks for leaving this feedback! It's great to hear that you received your shipment quickly! Please feel free to follow up if any questions come to mind, we're always happy to help.
Best regards,
PetLabCo.®
PetLab Co. - US からの回答
Hi Juanita, thanks for the feedback. We are glad to hear about your positive experience. Please don't hesitate to reach out with any questions or concerns!
Best regards,
PetLabCo.®
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