I purchased a 128GB PhotoStick that refused to work with my iPhone 14 ProMax. PhotoStick customer support worked with me over 2 days diligently trying to find a fix. We concluded there must me somethi... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Fantastic customer service. When the item didn't arrive as scheduled, the representive, Rachel P., immediately looked into the problem and kept me updated. It was a shipping problem with USPS and ha... もっと見る
企業が回答しました
Habe für ca. 200 € (incl. Zoll, Versand etc.) diesen Photostick bestellt. Allerdings so einfach, wie beworben, scheint das alles nicht zu funktionieren! Da es auch ansatzweise keine (deutsche) Bed... もっと見る
企業が回答しました
Habe den Stick auf der deutschen Website (mit Weiterleitung auf die Originalwebsite) für $ 188,00 USD (inkl. Shipping und Taxes) bestellt. In Deutschland kam noch eine Zollgebühr von 32,79€ hinzu. Sti... もっと見る
企業が回答しました
企業情報
当該企業による記述
Get ThePhotoStick or ThePhotoStick Mobile to easily and securely backup all your photos and videos and free up space on your phone or computer.
連絡先
South Colorado Avenue 225, 80731, Haxtun, 米国
- thephotostick.com
3.0
まあまあ
572件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューの 100％に回答しています
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Issues for Mac based systems
The Photostick cannot put the photos/videos on the stick in date order with a Mac based system at this time. So your photos/videos will be in completely random order. The first customer support person I asked about this issue sent me a solution for a Windows based system. Ignoring the fact that I had said about needing a Mac based solution. The second support person was far more upfront and honest about this issue. So, yes, it backs up your photos and videos but that's it for Mac based systems. I would not recommend for a Mac based system at this stage.
2024年2月11日
自発的なレビュー
ThePhotoStick からの回答
Hello Marion
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
If i could give minus 10 i would.
If i could give minus 10 i would.
Do mot trust this company. I ordered in the christmas holidays, it still hasnt arrived. They keep sending me automated emails, tracking emails that are fake - and now thwy are saying they cant track once it leaves the us. Total crap service. Fake cheery customer service that are lying. And they refuse to reimburse because apparently they shipped - yes I stupidly bought two. And they have not stopped spamming me other nonsense devices. Rubbish. The whole experience is poor.
Edited- this reply is the same email they keep sending me. Then they say its been shipped and can’t be traced and cant give a refund because they shipped it. Such a scam.
2024年2月9日
自発的なレビュー
ThePhotoStick からの回答
Hello Tina
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Reliable company
This is a very reliable company to work with. I had a situation with my address and they not only corrected it they sent me a new one immediately… I would use them again without hesitation.
2024年2月7日
自発的なレビュー
ThePhotoStick からの回答
Hello Patricia
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Stick funktioniert überhaubt nicht
Stick funktioniert überhaubt nicht, Finger weg!!!! So ein Betrug. Wenn ich könnte, würde ich Minussterne geben! Ich will keine Hilfe, nur eine Rücksendeadresse
Wie und wo kann ich die Sticks-ich hatte 2 bestellt- zurückschicken?
2024年2月8日
自発的なレビュー
ThePhotoStick からの回答
Claudia
Vielen Dank, dass Sie sich heute an uns gewandt haben. Klicken Sie bitte auf den Website-Link unten, um mit unserem Kunden- und technischen Support-Center verbunden zu werden. Einer unserer Agenten hilft Ihnen gerne weiter. Hinweis: Bitte halten Sie Ihre Bestellnummer bereit.
Danke
Rachel
Das PhotoStick-Bewertungsteam
ThePhotoStick-Support-Center: https://www.thephotostick.com/pages/support-center
Habe es doch noch einmal versucht
Habe es doch noch einmal versucht, den PhotoStick von 03-2023 zu reanimieren, 256 GB, und ihn versucht, mit einem Uebersetzungsprogramm besser zu verstehen. Aber leider ist es mir trotzdem wieder nicht gelungen, ihn mit meinen Fotos aus verschiedenen Quellen, wie in der Werbung versprochen, zu füllen!
Erfahrungsgemäss ist der Support nur bedingt erreichbar, auch wenn diverse Benutzer, wie man lesen kann, mit 5 Sternen unendlich begeistert sind, drum habe ich jetzt leider einfach mal eine kostenintensive Erfahrung gemacht und sie für mich abgehakt!
2024年1月6日
自発的なレビュー
ThePhotoStick からの回答
Vielen Dank, dass Sie sich heute an uns gewandt haben. Klicken Sie bitte auf den Website-Link unten, um mit unserem Kunden- und technischen Support-Center verbunden zu werden. Einer unserer Agenten hilft Ihnen gerne weiter. Hinweis: Bitte halten Sie Ihre Bestellnummer bereit.
Danke
Rachel
Das PhotoStick-Bewertungsteam
ThePhotoStick-Support-Center: https://www.thephotostick.com/pages/support-center
Får ikke, hvad man betaler for
Udfra annoncen tror man, at der følger multistik med, men der kommer kun et usb stik. Stikket kan ikke bruges til telefonen og det betyder, at man ikke kan sikre fotos uden pc eller at købe et multistik udover. Mam får ikke, hvad man betaler for 😡
2024年1月12日
自発的なレビュー
ThePhotoStick からの回答
Tak for din tålmodighed. Det ser ud til, at du har bestilt vores Photostick til PC/MAC, ikke vores Omni Photostick. Sørg for at klikke på dette link https://forms.gle/ea5ZHxJsetNgg4fY7 og følg alle de medfølgende returneringsinstruktioner. Dette vil sikre en ordentlig tilbagebetaling til dig. Du vil modtage en e-mail med besked, så snart din returnering er modtaget og behandlet. Du kan derefter placere din rigtige ordre på vores Omni Photostick på dette link www.thephotostick.com Brug venligst denne rabatkode ved kassen for at modtage 10% af din ordre for denne ulejlighed "NEW10".
Bemærk venligst, at alle varer, der returneres efter 30-dages returperiode (fra den dato, hvor din pakke er leveret), vil blive nægtet en refusion. Vi tilbyder ikke udveksling i øjeblikket; vi beklager ulejligheden. Bemærk venligst, at hvis du har afgivet din ordre hos Amazon, skal du kontakte dem for den returneringsproces, som de kræver.
Hvis du har brug for andet, så lad os det vide.
tak skal du have
PhotoStick was a complete disappointment!bought a PhotoStick for a Christmas…
I bought a PhotoStick for a Christmas gift and it doesn't do the majority of what it is supposed to do. I paid a lot of money and it was supposed to be a special gift. The whole experience was a rip off.
2023年12月25日
自発的なレビュー
ThePhotoStick からの回答
Hello Glenda
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Customer Caring
After I notified your company about the missing package you ask for information about what happened. You verified my info and let me know it was being shipped express mail which is more than you had to do. Thanks for your help and quick correction. The difference in a happy customer is the person that gets the complaint handled. You do a great job for your company and make a big difference in how the customer feels about doing business with them again. I will continue be a customer with this kind of service.
2023年12月29日
自発的なレビュー
ThePhotoStick からの回答
Hello Harry!
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Does Not Copy All Photos and Allow You to Organize Them After
I wanted to use this device to preserve all my photos using a separate storage device not attached to my computer. While the device did find and copy a lot of photos, documents, images, etc., there were no real instructions how to organize them AFTER they were copied. When I checked my main computer file locations, I found photos were "skipped" from the same file (not all the photos which were not duplicates were NOT copied that were in the same file with no error codes given). There appeared to be no way to organize the photos in a similar manner as I had them organized on my main computer. For this reason, I returned the product and did receive a full refund. (Although, I did have to pay for the return shipping.) I gave 2 stars because the return and refund process was excellent. Otherwise, this review would be one star. The product did not perform to my expectation. While simple to operate, the functionality, accuracy of copying, and ability to organize AFTER down load was significantly lacking. Therefore, I would say DON'T waste your time and money. I bought a 1 T hard drive for $44 on Amazon and it works perfectly in allowing me to easily copy all my photos, documents,etc. from my main computer in the SAME file organization as my main computer. Spend your money on a hard drive or SSD before buying this product.
2023年12月18日
自発的なレビュー
ThePhotoStick からの回答
Hello Sandy
Thank you for taking the time to post a review. We are sincerely sorry for any inconvenience caused to you. I am glad your return process was fast and easy. We truly regret that our product did not work out for you, but we hope you will visit our site https://shop.toptechtoday.com/collections/explore-more-tech to view our other products that may suit your needs. I hope you have a wonderful holiday season and a safe and happy New Year.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
It all sounded so easy in the ads...
It all sounded so easy in the ads...
Read the instructions, down loaded the ap onto my Samsung S21 android phone, plugged in the stick.
this is when I thought technology would take over and all I had to do was press the Go button!...but sadly no, it started asking me questions about this file and that and something about a root base one...After implicitly following various videoed instructions and endless re-loads I slowly started to disappear up my own backside. Tomorrow I'm going to go down the garden to see if I can find where everything landed then take the remains along to the local computer whizz kid for confirmation...that my 256GB stick is a piece of junk. Thank you.
2023年12月12日
自発的なレビュー
ThePhotoStick からの回答
Hello Peter
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Great customer service A+++
2023年12月12日
自発的なレビュー
ThePhotoStick からの回答
Hi Katherine
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Very best customer service!
I received a message stating Stix had been delivered. They were not. Emailed their zen desk. REAL PERSON responded, immediately, sending replacement. Company was the terrific!
2023年11月28日
自発的なレビュー
ThePhotoStick からの回答
Hello Linda
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Ordered, never received
Ordered. Never received. Tracking said DHL sent it back. Never received any form of communication from DHL re delivery. Contacted supplier asking for reimbursement. Automated responses to my emails. No product received, no reimbursement either. If I could give 0 stars I would.
2023年2月20日
自発的なレビュー
ThePhotoStick からの回答
Hello Anonymous
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Absolutely shocking customer service…
Absolutely shocking customer service trying to get a solution to my phhotostick issues since October 1st keep opening a ticket send a silly automated response and close the ticket. This stick has all my pictures on it and now can’t access it
2023年10月1日
自発的なレビュー
ThePhotoStick からの回答
Hello Thomas
Thank you for reaching out. I am sincerely sorry for this inconvenience. I see my agent Jet replied to one of your emailed support tickets on October 5th at 11:12 am Pacific time. Can you please check your spam folder and make sure his reply did not go there. Please reach back out to our support at support@thephotostick.com and ask for Jet. He will gladly assist you further. You may also go to our live chat on our website www.thephotostick.com. A live agent will reply to your ticket once you answer the questions the chat bot asks you.
Thank you and have a wonderful day!
Rachel
ThePhotostick Review Team
A total waste… TPS is a disgrace.
Do stay away! Buying ThePhotoStick is a total waste of money. And as if this wasn't enough, one's mail box is invaded by endless offers from TPS. So far I have not been able to unsubscribe from this aggressive "service" in spite of mail sent to TPS. An absolute disgrace...
2023年10月20日
自発的なレビュー
ThePhotoStick からの回答
Hello
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you with this matter. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
ThePhotoStick からの回答
Hello steve
Thank you so much for posting this review and letting us know that you are pleased with the service you have received from us. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
leider funktioniert auch mein Stik…
leider funktioniert auch mein Stik nicht, wohin kann ich ihn zurücksenden ?
außerdem hab ich keine Rechnung bekommen
bitte um Nachricht
2023年10月26日
自発的なレビュー
ThePhotoStick からの回答
Vielen Dank, dass Sie sich heute an uns gewandt haben. Klicken Sie bitte auf den Website-Link unten, um mit unserem Kunden- und technischen Support-Center verbunden zu werden. Einer unserer Agenten hilft Ihnen gerne weiter. Hinweis: Bitte halten Sie Ihre Bestellnummer bereit.
Danke
Rachel
Das PhotoStick-Bewertungsteam
ThePhotoStick-Support-Center: https://www.thephotostick.com/pages/support-center
Fui realmente muito bem atendido pela…
Fui realmente muito bem atendido pela Rachel, muito obrigado e que Deus abençoe você e seus negócios, chegou até ela o problema e esta resolveu em minutos, mais uma vez Gratidão pelo atendimento.
Ademar Bayer
2023年10月19日
自発的なレビュー
ThePhotoStick からの回答
Ademar
Muito obrigado por postar esta avaliação e nos informar que você está satisfeito com a pronta atenção que recebeu de nossa equipe de suporte ao cliente. Se precisar de mais assistência, não hesite em entrar em contato com nosso suporte ao cliente. Eles estão prontos 24 horas por dia, 7 dias por semana (excluindo feriados importantes) para ajudá-lo.
Sinceramente,
Equipe de revisão do ThePhotoStick
Centro de suporte ThePhotoStick: https://www.thephotostick.com/pages/support-center
What a great experience with customer…
What a great experience with customer support. Everyone was very friendly and helpful. They solved my problem, and followed up to make sure everything was OK.
2023年10月11日
自発的なレビュー
ThePhotoStick からの回答
Hi Linda!
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Useless product Poor customer experience
Poor experience
Omninstick doesn't work as stated on their website.
They don’t tell you you need third party software that doesn’t work on mac. The stick plug in points dint work. You couldn’t delete. I took it to my tech shop and paid to have it checked.
they couldn’t get it work either, so the hours I spent hours trying to use it were wasted. Company would not refund because the warranty is for 30 days which breaches Australian consumer laws, but they don’t care. They clearly know the product is crap which is why it’s a 30 day warranty.
It wasn’t cheap for effectively a usb stick.
Will dispute the charge with my credit card card. Otherwise will file a dispute in QCAT. Don’t buy it. Its a waste.
2023年10月2日
自発的なレビュー
ThePhotoStick からの回答
Hello Ellen
Thank you for your patience. I am sorry for the inconvenience caused to you. Our return policy is posted on our websites for all customers to review prior to placing their orders. You were informed by our customer support that you are far too past our return period to return your order and you were offered a free replacement, but you refused. At this time, we can send you a new order at no cost to you, but no return for refund will be approved at this time, due to the time frame of your order being placed and shipped. Please let us know if you would like that replacement and I will gladly process it for you today.
Thank you
Rachel
ThePhotostick Review Team.
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