I purchased a 128GB PhotoStick that refused to work with my iPhone 14 ProMax. PhotoStick customer support worked with me over 2 days diligently trying to find a fix. We concluded there must me somethi... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Fantastic customer service. When the item didn't arrive as scheduled, the representive, Rachel P., immediately looked into the problem and kept me updated. It was a shipping problem with USPS and ha... もっと見る
企業が回答しました
Habe für ca. 200 € (incl. Zoll, Versand etc.) diesen Photostick bestellt. Allerdings so einfach, wie beworben, scheint das alles nicht zu funktionieren! Da es auch ansatzweise keine (deutsche) Bed... もっと見る
企業が回答しました
Habe den Stick auf der deutschen Website (mit Weiterleitung auf die Originalwebsite) für $ 188,00 USD (inkl. Shipping und Taxes) bestellt. In Deutschland kam noch eine Zollgebühr von 32,79€ hinzu. Sti... もっと見る
企業が回答しました
企業情報
当該企業による記述
Get ThePhotoStick or ThePhotoStick Mobile to easily and securely backup all your photos and videos and free up space on your phone or computer.
連絡先
South Colorado Avenue 225, 80731, Haxtun, 米国
- thephotostick.com
3.0
まあまあ
572件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューの 100％に回答しています
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Fantastic customer service
Fantastic customer service. When the item didn't arrive as scheduled, the representive, Rachel P., immediately looked into the problem and kept me updated. It was a shipping problem with USPS and had nothing to do with PhotoStick. Eventually the item arrived by USPS.
2026年7月27日
自発的なレビュー
ThePhotoStick からの回答
Hi Dee Dee!
Thank you for taking the time to share your feedback. We truly appreciate your review and are delighted to hear that you were pleased with the prompt assistance provided by our Customer Support team.
If you need any further assistance, please don't hesitate to contact our Customer Support team. They are available Monday through Saturday, from 8:00 a.m. to 8:00 p.m. PST (excluding major holidays), and are always happy to help.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
PhotoStick 128GB support and replacement
I purchased a 128GB PhotoStick that refused to work with my iPhone 14 ProMax. PhotoStick customer support worked with me over 2 days diligently trying to find a fix. We concluded there must me something wrong with my stick so they are graciously UPSing me a new one. All in all they are very motivated to achieve customer satisfaction.
2026年7月19日
自発的なレビュー
ThePhotoStick からの回答
Hi Ben
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready Monday – Saturday 8am – 8pm PST (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Thank you and I appreciate an unmatched…
Thank you and I appreciate an unmatched customer service! The best I’ve had the pleasure to have met. You stuck through to the end and found a fix without leaving me in the middle of things. I’ll be looking at you product for my next storage devices. Life customer,
2026年6月23日
自発的なレビュー
ThePhotoStick からの回答
Hi Bryan
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready Monday – Saturday 8am – 8pm PST (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
This may be a premature review
This may be a premature review, because I broke my photostick off the usb part in the computer accidentally. I contacted CS today and they were quick to reply, take action and send me a replacement. VERY PLEASED! Hope it works well when it arrives! Thank you PhotoStick!
2026年6月3日
自発的なレビュー
ThePhotoStick からの回答
Hi Roberta!
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready Monday – Saturday 8am – 8pm PST (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Mixed feelings
I ordered a Photostick and paid for Amazon Prime membership so I could receive it in time to take on a month-long vacation. It arrived as promised, we left hours later on the trip, and that night I tried to get the Photostick set up. After multiple times following the video and going through the steps over and over, I contacted the chat for help. After more troubleshooting it turned out the stick was faulty from the get-go -- the red light never came on. We were on vacation and except for the first two nights, we stayed a different place each night, picking as we went along. Photostick was unable or unwilling to overnight a replacement to the motel where I would be for the next day and a half, so I didn't have a working one for the entire trip.
When I got home I reached out to the customer service specialist I'd been communicating with about a resolution, an she credited my account without any hesitation. I did pay for a month of Amazon Prime that I didn't use except to get what was a faulty Photostick, but the final resolution from Photostick is appreciated and was easy.
2026年4月16日
自発的なレビュー
ThePhotoStick からの回答
Hello Karen
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. We do sincerely apologize for the inconvenience caused to you during your trip and if we could overnight products, we definitely would have for you. Unfortunately, that is one shipping service we do not offer. Again, I am sincerely sorry.
If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready Monday – Saturday 8am – 8pm PST (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
They sent wrong one
I ordered the android photostick from NZ for about $100 and received the iPhone version. I sent it back but they refused to pay postage so I ended up losing $50 because of their mistake
2026年4月1日
自発的なレビュー
ThePhotoStick からの回答
Hello Rob
Thank you for reaching out today. I am sorry for the confusion with your situation. We clearly post on our terms of services that return postage is the customers responsibility. We do not refund return postage. We offered to send you the correct item free at charge without you having to return the incorrectly sent item; however you refused and stated you just wanted to return your order for a refund. Since that was the case, you were only refunded for the returned item and not the return postage, as stated in our return policy and terms of services posted on our websites. Again, I am sorry for any confusion, as we explained this to you in our chats with you.
Thank you and have a wonderful day
ThePhotostick Review Team
If I could give 0 stars I would
If I could give 0 stars I would. Before purchasing I went through all requirements and my phone met all the requirements for the PhotoStick to work with my phone. I ordered the item and had no doubt it would work with my phone since it met all requirements listed on their website so I didn’t try it out right away. I finally got time to use this a few months later. I went through with their tech all the steps to get it to work. The last thing I did with them is sent a screenshot of what came up when the PhotoStick was inserted. I was then told that the PhotoStick was incompatible with my phone. Now it was past the 30 day return window. I contacted customer service thinking that since their website was incorrect and it indeed did not work with my phone even though it met ALL requirements that they’d refund me. Nope! All they did was kept repeating over and over that their return policy is clearly posted on their website. They weren’t understanding that their requirements were too but that they have incorrect information on their website. Seems pretty shady to me and they do not stand behind their products and their misinformation. Do not buy this product!
Adding a reply to their reply to my above original review:
If you would have actually read through the review I wrote you would see that I already have worked with your tech and went through all the extra steps that they provided and it still did not work and was told my phone was INCOMPATIBLE by your tech.
Again, thank you for telling me for the 100th time that is is out of the 30 day refund window.
2026年4月21日
自発的なレビュー
ThePhotoStick からの回答
Hello Karly,
Thank you for your review. We see that you contacted our support team and were informed that your phone is compatible with our product. Our technical support team has also reached out to you through your support ticket to assist in getting your device up and running.
We understand your concern regarding the return; however, your order is now beyond the return period and no longer qualifies for a refund. Our policies are provided for all customers to review prior to placing an order, and we encourage customers to test the product within the 30-day money-back period to ensure it functions properly. We regret that this situation did not work out as expected for you.
Please respond to your existing support ticket so our technical support team can continue assisting you. There are a few additional setup steps required for Motorola phones, and our team is ready to guide you through them.
EDIT - Karly, yes you did work with one of our agents, who did not provide you the correct work around. Your phone IS INDEED compatible with our product. I have sent you to our senior tech agent who was trying to work with you further to show you the work around for your specific phone, but you refuse to work further with them.
Thank you for your time, and we look forward to resolving this matter for you.
Sincerely,
ThePhotoStick Review Team
Data transfer is painfully slow
The application isn't bad, they've obviously spent time on it and it does what it says it does, but my issue with it is that the data transfer is painfully slow if you have a lot of photos on your device, which I'm guessing is when most people buy a device like this, and then once the backup is complete, it takes an eternity for the files to appear and then if you leave that section when you return it takes another eternity for the images to load again. The removal of duplicates is a nice feature and it's certainly user friendly, but I bought the 128GB version, and as they are so slow I just haven't bothered using them, they remain in their packaging in a drawer, €200 down the drain, plus whatever Customs I paid on top. To free up space on my phone I ended up buying an external hard drive with fast transfer and put them all on there....great idea, poorly executed in terms of transfer speed. The worst thing is that I bought 4 of them!
2026年3月29日
自発的なレビュー
ThePhotoStick からの回答
Hello James
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Please note, our new and improved app recently launched, so please check that your app has been updated.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
It is very confusing to use and doesn't work
It is very confusing to use and I am adept at using technology. I run in circles, it doesn't actually load, it says there is no room for a lousy 300 images, and I know there is nothing on it because last time I used it I wiped it afterwards. Very very frustrating, do not recommend.
2026年2月14日
自発的なレビュー
ThePhotoStick からの回答
Hi Kathleen
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Please note, our new and improved app recently launched, so please check that your app has been updated.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Waste of time, money and energy - just back it up to your computer
The Photostick connects to the charging port of my iPhone. The backup took 5 hours and ran my phone battery dry twice in that time. While you can pause the backup to remove the Photostick and recharge the iPhone, on several occasions the program wouldn't recognize the Photostick on reinsertion and I had to start from scratch. And if you don't pause it before removing and the iPhone battery runs out, you have to start from scratch. So you can't just start a backup and walk away - you have to stay and monitor the phone battery charge. SO much easier to back it up to my Mac! And I have a backup for my Mac so who needs this? Expensive, clumsy
2026年1月22日
自発的なレビュー
ThePhotoStick からの回答
Hello Bill
Thank you for your feedback. We regret that ThePhotostickOmni did not meet your expectations. We would appreciate the opportunity to discuss this further and provide a resolution. Please contact us at https://www.thephotostick.com/pages/support-center at your earliest convenience.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
A lady called Rachel was a fantastic help.
A lady called Rachel was very helpful.She understood what was wrong and addressed it imediately. I am very pleased with the way she dealt with my problem and cannot thank her enough for her help in sorting it out.
I believe there should be more support staff like her,she was over and above what I expected...!
I hope her firm appreciate her as much as we your clients do........👌👍
2026年1月5日
自発的なレビュー
ThePhotoStick からの回答
Hello Colin
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support agent, Rachel. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready Monday – Saturday 8am – 8pm PST (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Not compatable unless you have a new phone
Just a PSA for anyone outside of USA, just know you'll pay a fortune in border fees on top of the steep product price, so tack that into your budget when purchasing.
I haven't been able to use the stick because I have a google pixel 7 and it wasn't until I received my package a month later that the directions informed me that that the stick is only compataple with google phones 8 and newer. Wish I would have known that before. As I am not someone who buys a new phone every two years, this is very frustraiting. Dissapointed.
2025年12月28日
自発的なレビュー
ThePhotoStick からの回答
Thank you for reaching out to us today. I do sincerely apologize for any confusion on customs duties or import taxes that your country may charge. We do post on our website under our shipping policy that you are responsible for paying any customs or import duties your country may charge. I do apologize if this was missed prior to placing your order with us.
Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Please note, our new and improved app recently launched, so please check that your app has been updated.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
After trying to resolve an issue with…
After trying to resolve an issue with my PhotoSticks, support offered to replace them. With so many internet companies making it impossible to converse or brushing off users to move on to the next, my faith is restored that there are companies that truly care about their customers. Well done ThePhotoStick Team.
2025年12月19日
自発的なレビュー
ThePhotoStick からの回答
Hi Patty!
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready Monday – Saturday 8am – 8pm PST (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
There are Good people in the world!
I ordered a photostick for a Christmas present. When it came in, the box was empty. I was devastated, because there wasn't anyway to prove an empty box came. I emailed ThePhotoStick Support, they responded quickly, and within 2 hours, I received an email saying that they had forwarded my ticket over to the shipping department, where they would process and ship a replacement order. Hallelujah, there are still good people in the world. Thank you PhotoStick.
2025年12月8日
自発的なレビュー
ThePhotoStick からの回答
Hello!
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready Monday – Saturday 8am – 8pm PST (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
I've just bought my second PhotoStick…
I've just bought my second PhotoStick based, obviously on my experience of the first bought a few years ago. Unfortunately, I made a mistake in placing the order and 2 were ordered. I wrote immediately and the team rectified things immediately with several reassuring email messages as it was going on. I am assured I will be refunded the second, unwanted Stick in a couple of weeks.
Eoin MacDougald
2025年11月28日
自発的なレビュー
ThePhotoStick からの回答
Hello Eoin
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready Monday – Saturday 8am – 8pm PST (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Rausgeschmissenes Geld!!
Habe mir einen 256GB Stick gekauft. Mit Steuer rd. 180€. Das ist nicht nur Wucher, sondern für mich auch Betrug, da absolut nichts funktioniert. Habe mir sogar einen Experten hinzugezogen, aber auch der konnte mir nicht helfen. Möchte den Stick auf jeden Fall innerhalb der Frist zurücksenden! Frage ist nur: wohin!
Es gibt weder eine Rechnung, noch eine Rücksendeadresse.
2025年11月25日
自発的なレビュー
ThePhotoStick からの回答
Hallo Karl
Vielen Dank für Ihre Kontaktaufnahme. Klicken Sie bitte auf den untenstehenden Link, um mit unserem Kunden- und technischen Supportcenter verbunden zu werden. Einer unserer Mitarbeiter hilft Ihnen gerne weiter. Hinweis: Bitte halten Sie Ihre Bestellnummer bereit. Unsere neue und verbesserte App wurde kürzlich veröffentlicht. Bitte prüfen Sie daher, ob Ihre App aktualisiert wurde.
Vielen Dank.
Rachel
Das PhotoStick-Bewertungsteam
ThePhotoStick-Supportcenter: https://www.thephotostick.com/pages/support-center
Customer support is outstanding.
Customer support is outstanding.
I ordered three units and a cover for Christmas gifts. Shipping was timely, however my order was incomplete as only one unit and cover arrived. I contacted support and immediately received a request to send pic of what I received.
Against the envelope background with label information readable I uploaded pic. Within 24 hours, Rachel emailed me that my order is being completed for shipment. Customer service skills are excellent!
2025年11月12日
自発的なレビュー
ThePhotoStick からの回答
Hi Denise
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready Monday – Saturday 8am – 8pm PST (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Issue not loading my photos.
I had an issue not loading my photos on the PhotoStick Omni. My IOS update couldn’t read it. I contacted customer service and tried the work around sent to me. It didn’t work either.
The company sent me new PhotoSticks and they worked perfectly. Great customer service
For me, great product.
Thanks to them
Manny
2025年10月16日
自発的なレビュー
ThePhotoStick からの回答
Hello Manny!
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support . They are ready Monday - Saturday 8am - 8pm PST. (Excluding major US holidays) to assist you.
Thank you
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Just awful
Just awful! Not straightforward to use, complicated and slow to download.
No real guidance on how to use. Comes up with something different every time I
plug it in.
After 2 days of trying to work
it out it’s going back. Also cheap plastic, doesn’t fill you with confidence it will keep things safe.
2025年10月8日
自発的なレビュー
ThePhotoStick からの回答
Hello Justin
Thank you for your feedback. We regret that our PhotostickOmni did not meet your expectations. We would appreciate the opportunity to discuss this further and provide a resolution. Please contact us at https://www.thephotostick.com/pages/support-center at your earliest convenience, so we can better assist you.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Fragwürdiges Produkt das nichtmal funktioniert
Meine Tante hat diesen Stick aufgrund irgendeiner Werbung gekauft. Der Sinn des Produkts erschliesst sich mir grundsätzlich nicht. Man bezahlt einen völlig überhöhten Preis für einen simplen USB-Stick mit einer simplen Software. Realistischerweise würde so etwas 10 bis 20% dessen kosten, was hier verlangt wird.
Noch schlimmer ist aber, dass das Ganze nicht einmal funktioniert.
Bereits nach dem ersten kopierten Bild stürzt die Software ab.
Wenn man schon ahnungslosen Leuten zu Fantasiepreisen einen Billig-Stick mit dem Versprechen andreht, dass damit ganz einfach alle Bilder gesichert werden können, dann sollte dieses Versprechen wenigstens eingelöst werden, um den absurden Preis halbwegs zu rechtfertigen.
Aber leider ist nichteinmal dies der Fall. Das Produkt ist wert- und nutzlos.
2025年8月11日
自発的なレビュー
ThePhotoStick からの回答
Vielen Dank für Ihr Feedback. Wir bedauern, dass ThePhotostickOmni Ihre Erwartungen nicht erfüllt hat. Wir würden uns freuen, dies mit Ihnen besprechen und eine Lösung finden zu können. Bitte kontaktieren Sie uns so bald wie möglich unter https://www.thephotostick.com/pages/support-center.
Vielen Dank.
Rachel
ThePhotoStick-Testteam
ThePhotoStick-Supportcenter: https://www.thephotostick.com/pages/support-center
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プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
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確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
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