I purchased a 128GB PhotoStick that refused to work with my iPhone 14 ProMax. PhotoStick customer support worked with me over 2 days diligently trying to find a fix. We concluded there must me somethi... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Fantastic customer service. When the item didn't arrive as scheduled, the representive, Rachel P., immediately looked into the problem and kept me updated. It was a shipping problem with USPS and ha... もっと見る
企業が回答しました
Habe für ca. 200 € (incl. Zoll, Versand etc.) diesen Photostick bestellt. Allerdings so einfach, wie beworben, scheint das alles nicht zu funktionieren! Da es auch ansatzweise keine (deutsche) Bed... もっと見る
企業が回答しました
Habe den Stick auf der deutschen Website (mit Weiterleitung auf die Originalwebsite) für $ 188,00 USD (inkl. Shipping und Taxes) bestellt. In Deutschland kam noch eine Zollgebühr von 32,79€ hinzu. Sti... もっと見る
企業が回答しました
企業情報
当該企業による記述
Get ThePhotoStick or ThePhotoStick Mobile to easily and securely backup all your photos and videos and free up space on your phone or computer.
連絡先
South Colorado Avenue 225, 80731, Haxtun, 米国
- thephotostick.com
3.0
まあまあ
572件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
My 128 GB PhotoStick quit working and…
My 128 GB PhotoStick quit working and after contacting the support team and having trouble downloading the software they replacd the item with a new unit. My only hope is this unit does not quit after a while when I get my photos downloaded on it.
2023年5月16日
自発的なレビュー
ThePhotoStick からの回答
Hi Ronald
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Habe diesen Stick auch gekauft
Habe diesen Stick auch gekauft, und kann nur jeden empfehlen, Finger weg davon. Viel Geld für Müll ausgegeben. Dieser Stick funktioniert überhaupt nicht!!!!! Betrug nenne ich soetwas, bin echt abgenervt von diesem Müll. ICH KANN NUR SAGEN BESTELLT EUCH NICHT DIESEN STICK!!!!
2023年5月3日
自発的なレビュー
ThePhotoStick からの回答
Vielen Dank, dass Sie sich heute an uns gewandt haben. Bitte klicken Sie auf den nachstehenden Website-Link, um mit unserem Kundensupport-Center verbunden zu werden. Einer unserer Agenten hilft Ihnen gerne weiter. Hinweis: Bitte halten Sie Ihre Bestellnummer bereit.
Danke
Rachel
Das PhotoStick Review-Team
ThePhotoStick-Supportcenter: https://www.thephotostick.com/pages/support-center
Amazing
The response team was kind, helpful and lightning fast. They resolved my issue with little to no effort on my part and within the hour. Thank you!
2023年5月2日
自発的なレビュー
ThePhotoStick からの回答
Hi Jamie
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Utilregneligt firma
Det er tilsyneladende et rigtigt plattenslagerfirma. De opkræver told ved salget, alligevel kommer der en opkrævning for tolden, når varen ankommer til Europa. Når man skriver til dem, svarer de ikke, så jeg vil opfordre alle til at holde sig fra at handle med dem, med mindre man gerne vil tages ved næsen.
2023年4月22日
自発的なレビュー
ThePhotoStick からの回答
Vielen Dank, dass Sie sich heute an uns gewandt haben. Bitte klicken Sie auf den nachstehenden Website-Link, um mit unserem Kundensupport-Center verbunden zu werden. Einer unserer Agenten hilft Ihnen gerne weiter. Hinweis: Bitte halten Sie Ihre Bestellnummer bereit.
Danke
Rachel
Das PhotoStick Review-Team
ThePhotoStick-Supportcenter: https://www.thephotostick.com/pages/support-center
Don't do it!!!!
I bought 2 photosticks. I haven't used them but I regret dealing with this company. Now my email is blowing up with unwanted ads from the company and can't stop them. I WILL NEVER BUY ANYTHING FROM THIS UNSCRUPULOUS COMPANY AGAIN. Weyland Williamson
2023年4月9日
自発的なレビュー
ThePhotoStick からの回答
Hello Weyland
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
It takes forever to back up pictures
It takes forever to back up pictures. It’s advertised as fast. Then as my phone battery was used up I went back to view the pictures that were backed up and it’s taking forever to download them. I over paid for this 128 go thumb drive
2023年4月5日
自発的なレビュー
ThePhotoStick からの回答
Hello Sandra
Thank you for your patience. I am sorry to hear this error occurred. Please reach out to our technical support directly by clicking the following link below. Our support is available 24/7 excluding major holidays to assist our customers needs.
Thank you
Rachel
ThePhotostick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
I never received it at all still waiting for it a discrace
I haven't received my order yet not heard a word from the company it a total disgrace no.problrm taking my money
2023年2月16日
自発的なレビュー
ThePhotoStick からの回答
Hello Siobhan
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Wenn ich mir einen normalen USB Stick…
Wenn ich mir einen normalen USB Stick über 32 GB kaufe, bezahle ich ca.ö 5-6 Euro.
Dann stecke ich den Stick in den Computer, schiebe die diversen FOTO-Ordner auf den Stick und fertig ist die Geschichte und dauert keine 5 Minuten. Dazu sagen muß ich : Ich bin Hobby-Fotpograf und Tausende von Fotos auf meinen verschiedenen Festplatten. Wie blöd müßte ich sein für so einen kleinen Stick 100 Euro auszugeben ? Woes doch viel viel billiger und auch schneller geht. Ich kann meine Geld auch anders auf die Straße werfen.
2023年3月5日
自発的なレビュー
ThePhotoStick からの回答
Vielen Dank, dass Sie sich heute an uns gewandt haben. Bitte klicken Sie auf den nachstehenden Website-Link, um mit unserem Kundensupport-Center verbunden zu werden. Einer unserer Agenten hilft Ihnen gerne weiter. Hinweis: Bitte halten Sie Ihre Bestellnummer bereit.
Danke
Rachel
Das PhotoStick Review-Team
ThePhotoStick-Supportcenter: https://www.thephotostick.com/pages/support-center
Excellent Custom Service
I had an issue with wrong delivery by the Post Office and contacted Customer Service they immediate responded and provided another order, The Photo Stick is great.
2023年3月13日
自発的なレビュー
ThePhotoStick からの回答
Hi Tom,
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Langsame Übertragung
Langsame Übertragung
PhotoStick wurde im Finder nicht mehr angezeigt. Das war es dann. Funktioniert nicht mehr.
Habe leider keine Bestellnummer mehr zur Hand
2023年2月8日
自発的なレビュー
ThePhotoStick からの回答
Hi Stefan
Vielen Dank, dass Sie sich heute an uns gewandt haben. Bitte klicken Sie auf den nachstehenden Website-Link, um mit unserem Kundensupport-Center verbunden zu werden. Einer unserer Agenten hilft Ihnen gerne weiter. Hinweis: Bitte halten Sie Ihre Bestellnummer bereit.
Danke
Rachel
Das PhotoStick Review-Team
ThePhotoStick-Supportcenter: https://www.thephotostick.com/pages/support-center
I ordered my PhotoStick omni on 19th…
I ordered my PhotoStick omni on 19th February and still haven't received it. Should it really take this long to be delivered?
2023年3月10日
自発的なレビュー
ThePhotoStick からの回答
Hello
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
ThePhotostickOmni
Habe für ca. 200 € (incl. Zoll, Versand etc.) diesen Photostick bestellt.
Allerdings so einfach, wie beworben, scheint das alles nicht zu funktionieren!
Da es auch ansatzweise keine (deutsche) Bedienungsanleitung gibt, die heruntergeladene Software mich auch nicht weitergeführt hat und alle Versuche, diesen Stick in irgendeiner Weise dazu zu ermuntern, das zu tun, was er tun soll, habe ich jetzt äußerst genervt aufgegeben und diesen Kauf wohl leider als teuren Verlust abhaken müssen! Ich hätte es eigentlich wissen sollen!
2023年3月9日
自発的なレビュー
ThePhotoStick からの回答
Vielen Dank, dass Sie sich heute an uns gewandt haben. Bitte klicken Sie auf den nachstehenden Website-Link, um mit unserem Kundensupport-Center verbunden zu werden. Einer unserer Agenten hilft Ihnen gerne weiter. Hinweis: Bitte halten Sie Ihre Bestellnummer bereit.
Danke
Rachel
Das PhotoStick Review-Team
ThePhotoStick-Supportcenter: https://www.thephotostick.com/pages/support-center
The stick was faulty and after a lot of…
The stick was faulty and after a lot of emailing back and forth, both with customer service who were unfailingly pleasant but unable to help, and then with a number of tech people, the last of which confirmed what I had been trying to say to this company since email #1(Thank you Jet G), my problem landed on Rachel's desk. Once she understood my issue she immediately sent me a refund without any ado. So, while I did have some trouble with the product, they stood behind their guarantee and sent me a refund. I will keep an eye on this review site and will again purchase this product once I see lots of positive happy reviews because the idea is great, I would love to have one that works and I now trust the company.
2023年2月28日
自発的なレビュー
ThePhotoStick からの回答
Hi Gerry!
Thank you so much for posting this review and letting us know that you are pleased with the outcome provided to you by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
A very good company with a great…
A very good company with a great support team very impressed when compared to many other companies I have dealt with
2023年2月28日
自発的なレビュー
ThePhotoStick からの回答
Hi Anne
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Overcharged for product that didn't work as advertised
Hi, thanks for the package of 3 Nos Photostick Omni 128GB. Tried saving files as per instructions but only a couple of hundreds out of 2 thousand over photos and videos were saved on Photostick. Its the same for all 3 units.
Also, upon reading the package label, I was very surprised to be see I was charged USD99.99 and not as advertised: RM99.99! (Discounted 40% for the 2nd and 3rd units). Thats a lot of difference!
I have tried again and again to see if the product worked, but it wouldnt. Regrettably, I have to return the units for a refund. Please inform me of the procedures.
2023年2月16日
自発的なレビュー
ThePhotoStick からの回答
Hello Ahmad
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Photostick is rubbish
Photostick is rubbish It gathers all sorts of irrelevant files also from unspecified locations.. Customer support appears not to understand or want to understand the problems encountered It's a complete waste of time and money I am going to format it and just use it as a storage item
2023年2月19日
自発的なレビュー
ThePhotoStick からの回答
Hello
Thank you for reaching out today. I am sincerely sorry for the inconvenience caused to you. We have requested more information from you to further assist you today. Once I receive your reply to our request, I will gladly assist you with any issues or concerns you have.
Thank you
Rachel
ThePhotostick Review Team
Excellent customer support
Excellent customer support . Jade spent ages talking me through trying to get my stick to work. I am not a computer whiz but she showed amazing patience and generosity. When everything failed they immediately offered and processed a replacement. Would thoroughly recommend
2023年2月15日
自発的なレビュー
ThePhotoStick からの回答
Hi John
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our technical support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Don't purchase this product. Can't find my first review so here is…
Can't find my first review so here is my second. This product doesn't work. Customer service is inadequate. Correspondence with the company is ignored. Don't purchase this product. Received refund. Thank you Thephotostick.com.
2022年12月16日
自発的なレビュー
ThePhotoStick からの回答
Hello Steven
Thank you for your patience. I see your order was issued a complete refund and a confirmation email was sent for your records. Can you please confirm you received this? I am sincerely sorry for the inconvenience caused to you during this matter and we hope you have a wonderful day.
Thank you
Rachel
ThePhotostick Review Team.
Accidentally deleted my files
Jet and Rachel were amazing the way they handled my situation after I accidentally deleted my files and couldn’t reset my phostick
2023年2月8日
自発的なレビュー
ThePhotoStick からの回答
Hi Tony
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Poor Support Experience
The data was somehow erased from my PhotoStick Omni. Upon contacting PhotoStick support they seemed eager to help, but the assistance was less than satisfactory. I tried emailing them and they kept sending me a link which did not work. After 8 attempts they said they found an extra space in the link and sent me a new one. I was able to open this link in my download folder, then got a message saying this was incompatible with this version of my software. I also tried their chatline numerous times with the same responses. My take on this is that their support representatives are not technicians, but just go from a standard list of fixes that they cannot expand on. Then, after giving up I contacted customer support to exchange it for another. They denied it as it was a few days past their 30 day warranty. It was a gift and there was no way I would have gotten within the warranty period. You better be a technician to use this product. I would never buy one!
Additional Information:
On 1/30 I had contact 4 times with Jade. Sent screenshot, restarted computer and reinserted PhotoStick. Then was asked to try again.
On 1/31 I had contact with Jade again after attempting a workaround without success. Sent links 2 more times which did not work.
On 2/1 had contact with Jade, Prairie IT, and Enzo 8 times where I was again asked to try links at least twice. When I clicked on the a download I was sent,I got a message "Safari Can't Open The Page." I was later sent a Windows download. I was asked to check my download folder, and there was nothing new in it. With 1 link I got a message that it was an invalid address.
On 2/07 I once again tried for assistance and Prairie IT instructed me to follow the instructions in the attached document. The instructions did not pertain to my issue. I then attempted to contact customer support to request an exchange. I received no reply.
On 2/11 I again had contact with Prairie IT and Irah. I was sent an article about Open macOS Ventura May Cause Issues. My issues were not addressed in this article. Got a message that my package is incompatible with this version of MacOS.
Sent a follow-up to Customer Support requesting an exchange. They replied this time with a denial.
If additional information is needed I have the emails and chats that I could send copies of.
2023年2月11日
自発的なレビュー
ThePhotoStick からの回答
Hello Mike
Thank you for your reply. I am reaching out to you directly via email to help you solve this matter personally. Please be expecting an email soon.
Thank you
Rachel
ThePhotostick Review Team
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