I purchased a 128GB PhotoStick that refused to work with my iPhone 14 ProMax. PhotoStick customer support worked with me over 2 days diligently trying to find a fix. We concluded there must me somethi... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
Fantastic customer service. When the item didn't arrive as scheduled, the representive, Rachel P., immediately looked into the problem and kept me updated. It was a shipping problem with USPS and ha... もっと見る
企業が回答しました
Habe für ca. 200 € (incl. Zoll, Versand etc.) diesen Photostick bestellt. Allerdings so einfach, wie beworben, scheint das alles nicht zu funktionieren! Da es auch ansatzweise keine (deutsche) Bed... もっと見る
企業が回答しました
Habe den Stick auf der deutschen Website (mit Weiterleitung auf die Originalwebsite) für $ 188,00 USD (inkl. Shipping und Taxes) bestellt. In Deutschland kam noch eine Zollgebühr von 32,79€ hinzu. Sti... もっと見る
企業が回答しました
企業情報
当該企業による記述
Get ThePhotoStick or ThePhotoStick Mobile to easily and securely backup all your photos and videos and free up space on your phone or computer.
連絡先
South Colorado Avenue 225, 80731, Haxtun, 米国
- thephotostick.com
3.0
まあまあ
572件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューの 100％に回答しています
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I’m on day 3 trying get this product to…
I’m on day 3 trying get this product to work, £81 (uk) what a lot of wasted money and time spent. They are Advertising files/photos transferred very quickly!… day 3 and still this is not completed . I had 6000 photos in my phone .So frustrating as it takes so long ….your phone drains of battery and needs charging so you need to repeat the process again .
I had 100 % battery this morning and It drained to 20% after 3 hours it’s only completed 18% files . 3 days on and I’m now at 68% photo/file downloaded .it takes so long my battery life won’t last long enough .😡 wish I had read the reviews before purchasing.
2022年9月26日
自発的なレビュー
ThePhotoStick からの回答
Hello Elaine
Thank you for reaching out! I am sincerely sorry to hear of this matter. Please click the website link below to be connected to our Customer Support Center. One of our agents will be happy to assist you with this issue. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Extremely slow. Don't waste your time. Zero stars.
I bought the device, downloaded the app and proceeded to download my photos and videos. One and a half hours later, it was only 16% downloaded. At that rate it would have taken about 10 hours to download my photos and videos. This is a terrible device. I tried on my iPhone and my wife's iPhone and on both phones, same extremely slow speed. Don't waste your time. Not worth it. I returned the next day.
2022年9月17日
自発的なレビュー
ThePhotoStick からの回答
Hello Thomas
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Great customer care & service
I had a problem with my order, through no fault of Photostick. I received a prompt positive response from their Customer Services, who very quickly & efficiently assisted & solved the issue to my complete satisfaction. I am extremely grateful & cannot speak highly enough of Photostick’s exceptional customer care & service.
2022年9月13日
自発的なレビュー
ThePhotoStick からの回答
Hello Marian
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
I had a need
I needed a detailed invoice and Rachel researched my purchase and gave it to me. She also is having an email sent to me.
Thank you very much, Rachel,
Norma Jean McDarmont
2022年9月2日
自発的なレビュー
ThePhotoStick からの回答
Hello Norma Jean!
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Ordered 4 Photosticks one year ago
I ordered 4 Photosticks on August 23 last year, and payed ca $100. I am still waiting for delivery! No response from the company. My customer is 10271.
2022年8月30日
自発的なレビュー
ThePhotoStick からの回答
Good day,
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Bought the stick last february. avoid at all costs
Bought the stick last feb. tried it out yesterday. First it completely froze the laptop then it stated there was an error. I coulodn`t get the program off the laptop. Contacted photostick support who gave instructipons for a download and told me to wipe the stick before downloading. I did this, and the stick seemed to work. It took 6 hours to copy my photos and videos. However, it also copied duplicates which it wasn`t supposed to do and was was one of the reasons i bought it in the fisrt place. Next day I came to view the saved pics only to find the stick wasn`t working. again. I asked for a refund but was told i could only have a replacement or refund once I retuned the original back to the States for a refund.This I will not do as this as whether or not this stick works it has already been coppying all sorts of information from my computer. I would be have to be mad to trust this company who are selling products that are not fit for purpose in the first place.
2022年8月27日
自発的なレビュー
ThePhotoStick からの回答
Hello Robert
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
This application is useless cannot back…
This application is useless cannot back up photos and it wont scan either Waste of money
2022年8月24日
自発的なレビュー
ThePhotoStick からの回答
Hello Gemma
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
I had a problem with delivery of my…
I had a problem with delivery of my order that was not in any way the fault of ThePhotoStick but they stayed with the problem until it was solved even though it cost them to see it through. This is why I like dealing with family owned businesses like ThePhotoStick. I’ll be telling my family and friends as well as posting on my social accounts how well I was treated.
2022年8月10日
自発的なレビュー
ThePhotoStick からの回答
Hello Steven
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Shipment on its way
On the first step which is international shipment, all the best attention is delivered by the team and including quick personalized answers. You feel to be taken into consideration even for a small purchase of about less than 50 US$!
I will revert further to receiving the USB key and using the product.
All the best
Niels, Paris region, France
2022年7月12日
自発的なレビュー
ThePhotoStick からの回答
Hello Niels
Thank you for being a valued customer. We appreciate you posting this review and letting us know that you are pleased with the prompt service you were given by our support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
"Get Started" Menu Vague
I was a bit confused in the "Get Started" menu when I was instructed to "Select root folder of a TPS device" but there was no instruction regarding how to do so.
Thankfully your live chat tech was able to get to my question almost immediately and my problem was solved in just a few minutes.
It would be nice if there were clearer guidence from the setup menu regarding selecting the TPS root folder. But If the device works as well as your support team I will be very happy with my purchase.
John Hogan
2022年7月5日
自発的なレビュー
ThePhotoStick からの回答
Hello John
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Impressive customer service
Impressive customer service. Quick, friendly and generous. I had a VAT issue, and received payback as soon as I had described the problem. A very serious and trustworthy company.
2022年6月28日
自発的なレビュー
ThePhotoStick からの回答
Hello Bo
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Stick128 GB defekt
nach einem halben Jahr wird der Stick von jetzt auf gleich nicht mehr erkannt ???
2022年6月27日
自発的なレビュー
ThePhotoStick からの回答
Hallo Bernhard
Ich entschuldige mich aufrichtig für die Ihnen entstandenen Unannehmlichkeiten. Bitte klicken Sie auf den nachstehenden Website-Link, um mit unserem Kundensupport-Center verbunden zu werden. Einer unserer Agenten hilft Ihnen gerne weiter. Hinweis: Bitte halten Sie Ihre Bestellnummer bereit.
Vielen Dank
Rachel
Das PhotoStick Review-Team
ThePhotoStick-Supportcenter: https://www.thephotostick.com/pages/support-center
Fantastic customer service!
I ordered a photostick and it didn't work with my phone, they sent me the correct one completely on trust before asking for the original to be returned. More focused on me being satisfied with the product. This is an American company and they could teach the UK about customer service and aftercare. Definitely recommend.
2022年6月25日
自発的なレビュー
ThePhotoStick からの回答
Hello Sue
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Had a issue with delivery of…
Had a issue with delivery of photostick, contacted the support team, they responded quickly and resolved the issue.
2022年6月23日
自発的なレビュー
ThePhotoStick からの回答
Hello Vicki
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
Had a problem with the first…
Had a problem with the first photostick, mentioned this to support and within a week I had a new photo stick and with great customer seervice.
2022年6月23日
自発的なレビュー
ThePhotoStick からの回答
Hello Tom,
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
Still waiting for it to arrive
Still waiting for it to arrive, ordered in March, now nearly July.
I need a refund of 75 dollars
2022年6月20日
自発的なレビュー
ThePhotoStick からの回答
Hello Joy
I am sincerely sorry for the inconvenience caused to you. Please click the website link below to be connected to our Customer Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Avoid
Avoid, do not buy. Initially the photo stick worked and downloaded photos from my laptop 14,000 plus. Took five hours but the next day I tried to access the photo stick files but it is not letting me access them at all! Money down the drain, my fault should have read the reviews before purchasing 🤦♀️
2022年6月11日
自発的なレビュー
ThePhotoStick からの回答
Hello Margaret,
I am so sorry to hear of your experience with ThePhotoStick. Our software is designed to search and find all photos and videos on the device it is plugged into and copy them directly over to ThePhotoStick. If you have any questions on the functionality of ThePhotoStick, feel free to reach out to our customer support department. One of our agents will be happy to visit with you and answer any questions you may have.
With regards,
Rachel
ThePhotoStick Review Team
https://www.thephotostick.com/
Back Up Your Photos With One Click on ThePhotoStick®
Don't waste hours of your time trying to find, organize, and backup all your photos and videos. Let the ThePhotoStick® do the work for you with one simple click. Just Click GO. No lost hours. No missed photos. No Cloud fees. Do it yourself with ThePhotoStick®
I had not received the package after…
I had not received the package after receiving an email stating that it had been delivered. I was thinking it was coming by UPS or FED X. After I got another email telling me to check my mailbox I found my order there. Thank you so much for promptly responding to my request and for solving my issue. Have a great day.
2022年6月10日
自発的なレビュー
ThePhotoStick からの回答
Hello, Lynn.
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
Rachel
ThePhotoStick Review Team
Customer Service
I inadvertantly ordered 2 photo sticks instead of one. Rachael was able to correct my mistake and issued a refund. I assume the refund will show up on my credit card within the next few days. I am more than pleased at her prompt attention to this error I made. Thanks Rachael!
Lorna Davies
2022年6月9日
自発的なレビュー
ThePhotoStick からの回答
Hello, Lorna.
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by customer support team. If you have any questions on the timing of your refund, please reach out to your credit card company. It varies by the card company and could possibly be 5-10 days.
Sincerely,
Debby
ThePhotoStick Review Team
Service Team Members are Exceptional!
The service team listened to my concerns and suggested solutions which I would not have considered. My wife had ordered the product for me so they did not have a record of the purchase with my credentials. When I provided her details the problem was solved in 5 mins. Rachel and her team mates should be recognized and rewarded for providing outstanding customer service. We are very greatful to everyone whom we encountered, and the final resolution to our situation.
2022年6月2日
自発的なレビュー
ThePhotoStick からの回答
Hello, John.
Thank you so much for taking the time to post about the outstanding customer service that you received from our support team. We take pride in our product and services and we always appreciate customer feedback. If we can be of any assistance to you in the future, please reach out to us again.
Sincerely,
Debby
ThePhotoStick Review Team
ThePhotoStick Support
Center: https://www.thephotostick.com/pages/support-center
• ThePhotoStick Omni: https://www.thephotostick.com/pages/support-thephotostick-omni
•
• ThePhotoStick for Computers: https://www.thephotostick.com/pages/support-thephotostick-for-computers
•
• ThePhotoStick Mobile for Android: https://www.thephotostick.com/pages/support-thephotostick-mobile-android
•
• ThePhotoStick Mobile for iOS: https://www.thephotostick.com/pages/support-thephotostick-mobile-ios
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