Purchased the joola Perseus pro iv. Unfortunately there was a small scratch on the paddle. I contacted the customer service and send a picture. They immediately offered a return service or a discount.... ãã£ãšèŠã
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Seeking advice on a new paddle for my better half and me. I was very impressed on how every question I asked was answered quickly. The advice given was throughout the process was excellent. Having now... ãã£ãšèŠã
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Great customer service, Lloyd replied to my initial query very promptly. I subsequently ordered a new paddle, with competitive prices and prompt delivery what's not to like. Highly recommend, Thank... ãã£ãšèŠã
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Lloyd was absolutely amazing! I was looking to upgrade from my Joola Perseus IV and was interested in buying the new Perseus V so I contacted Lloyd to get some advice. He was fantastic! Gave me reall... ãã£ãšèŠã
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We are the UK's premier provider of pickleball products. Created for the players by the players. Stocking world leading pickleball paddles, balls, nets and sets. Superb customer service and fast UK shipping times. Start your pickleball journey today with The Pickleball Store.
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Unit 130, PO30 1DF, Newport, è±åœ
- hello@thepickleballstore.co.uk
- thepickleballstore.co.uk
4.9
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Good price on a Ronbus paddle
An excellent price on a Ronbus paddle. Arrived promptly. Thanks ð Hubby has now played with it. Ronbus Quanta, larger sweet spot than previous model. Very pleased!!!
2025幎12æ1æ¥
The Pickleball Store ããã®åç
Thank you so much for taking the time to leave this feedback. We are delighted to hear that you were happy with the pricing and delivery time of your new Ronbus paddle - enjoy! We truly appreciate your support.
I am very pleased with my new JoolaâŠ
I am very pleased with my new Joola paddle. Lloyd was excellent with his communication and helpfulness throughout the purchase.
2025幎11æ29æ¥
The Pickleball Store ããã®åç
Thanks so much for taking the time to leave this great feedback. We're so pleased to hear you found the communication and advice helpful, and we're thrilled to hear you are enjoying your new Joola paddle! Thanks for the support and we wish you many great games ahead!
The Pickleball Store ããã®åç
Thank you so much for your kind review. We're thrilled that you love your product and were happy with the service you received. Your support means a lot to our team!
Glasses are perfect and think they areâŠ
Glasses are perfect and think they are actually enhancing my game ð
2025幎11æ26æ¥
The Pickleball Store ããã®åç
Thanks so much for taking the time to leave this great feedback. We're delighted that you're enjoying your purchase! Thanks for the support and we wish you many great games ahead!
The Pickleball Store ããã®åç
Thank you so much for the lovely review! It's great to hear that you found the ordering process easy and that you're enjoying your purchase! Your support means a lot to our team. Thanks for choosing us!
The Pickleball Store ããã®åç
Thank you so much for taking the time to leave this great feedback. We're thrilled that you were happy with the service you received. Your support means a lot to our team, thanks for choosing us!
Quality products and very competitiveâŠ
Quality products and very competitive prices. First time discount too which was a great help. Speedy service too, a very happy customer.
2025幎12æ2æ¥
The Pickleball Store ããã®åç
Feedback like this means a lot to our team! We're delighted to hear that you were pleased with the quality, competitive pricing and your discount. We're also glad the service was quick and smooth. Your support is very much appreciated and we look forward to helping you again in the future with your Pickleball needs!
The Pickleball Store ããã®åç
Thank you so much for taking the time to leave this great review! We're thrilled to hear that you were pleased with the range of products and the speedy delivery time. Enjoy your items and thanks for choosing us!
Quick delivery but I didnât get what IâŠ
Quick delivery but I didnât get what I ordered. The bag I got was different from the picture I saw online, different model I guess but I kept it.
2025幎12æ2æ¥
The Pickleball Store ããã®åç
Thank you for your review and for highlighting this. We're pleased to hear your order arrived promptly but we're sorry for the confusion regarding the bag model and online pictures. We're glad we were able to chat it through via email and get everything sorted for you. We appreciate your flexibility and are happy to hear you decided to keep the bag. Thanks again for taking the time to leave feedback, it means a lot to our team!
Fast delivery
Fast delivery, very well packaged plus an extra surprise of a free paddle cover!
2025幎11æ28æ¥
The Pickleball Store ããã®åç
Thanks for the lovely feedback, it's great to hear that your order arrived promptly and that you were happy with the packaging and the paddle cover! Enjoy and thanks for the support.
The Personal Touch..Initially I was concerned about theâŠ
Initially I was concerned about the delivery but wa reassured by the CEO not to worry, I can't remember another company CEO going to these lengths, very impressed, I contacted him when the padel arrived to thank him...
2025幎12æ1æ¥
The Pickleball Store ããã®åç
Thank you for such a thoughtful review! We're really pleased we could put your mind at ease. We genuinely care about every customer so it means a lot to know that the personal touch made a difference. Thanks again for taking the time to get in touch and for your support!
Very helpful customer service
2025幎12æ1æ¥
The Pickleball Store ããã®åç
Thank you so much for taking the time to leave this review. We're so pleased that you found our customer support helpful. We truly appreciate your support!
The Pickleball Store ããã®åç
Thanks so much for the review - we're delighted that you love your new paddle and we wish you many great games ahead!
Very Worried - Now OK
After deciding to make a purchase of £200 I was very nervous, having never bought from this site.
I've had 1 email to confirm the order and "it's on the way". Since then (a week) I've received no update at all. Getting very worried about it. Very poor & very worried.
UPDATE
Have now received my purchase about a week ago and very pleased with it. Lloyd was very apologetic and promised to track my order until completed which I very much appreciated.
So, tyvm Pickleball Store! ð
2025幎11æ29æ¥
The Pickleball Store ããã®åç
Hi Darren,
Weâre very sorry to read the above and to hear youâre worried about your order and completely understand how frustrating this must be.
Your order was dispatched the same day via Royal Mail 48hr Tracked, but it seems there have been some delays within the Royal Mail network following Black Friday. We sincerely apologise for this delay on their behalf, as it is unfortunately beyond our control.
We havenât received any direct communication from you, but weâre always happy to help if you have any questions or concerns. You can track your parcel using the link in your dispatch email, and weâre always available by phone or email should you need any further assistance.
Iâve also reached out directly to provide you with an update and an estimated arrival time.
Thank you for choosing us,
Lloyd
The Pickleball Store ããã®åç
Thanks so much for taking the time to share these comments. We're delighted that you were happy with the service you received and that your product was well-packaged with speedy delivery! Your support means a lot to our small team.
Affordable cost and speedy shipping.
Affordable cost and speedy shipping.
2025幎12æ4æ¥
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The Pickleball Store ããã®åç
Thank you for the feedback, we're thrilled to hear that you were happy with the price and delivery times!
Website was easy to navigate
Website was easy to navigate, checkout seem less, delivered in a few days and a great price
2025幎11æ24æ¥
The Pickleball Store ããã®åç
Thank you so much for taking the time to leave this feedback. It's great to hear that you found the website easy to use and that your order arrived within a few days. We're so glad you were happy with the price too. Thanks for choosing us, your support means a lot!
Head pickleball net
Great products great service and great delivery!
Really pleased with the quality of the head pickleball net, even got 10% off first order and was delivered in 2 days! Great service so many thanks
2025幎11æ27æ¥
The Pickleball Store ããã®åç
Thank you so much for the great review! We're so pleased to hear you were happy with your net and the service you received. It's great to know the discount and speedy delivery was a hit! Thanks again for the support it really means a lot to our team.
I needed a new paddle quickly and withâŠ
I needed a new paddle quickly and with one phone call it was sent out the same day and arrived within 24hrs. Great service. Would 100% Recommend
2025幎11æ26æ¥
The Pickleball Store ããã®åç
Reviews like this mean a lot to our team! We're delighted to hear that you were happy with the service you received and that your paddle arrived promptly. Thank you for the support and for choosing us.
The Pickleball Store ããã®åç
Thanks for taking the time to leave this great review! We're thrilled to hear that your paddle arrived promptly and that you're loving it! Wishing you lots of great games ahead.
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