The Pod Factory レビュー 

Our experience with The Pod Factory has been extremely disappointing and fell well short of the standard of customer service and professionalism we expected.

We took the time to visit their showrooms in Meath, showed genuine interest in their product, and proceeded to arrange a site visit to our property. From the outset, we made it very clear which days and times we could accommodate a visit, taking into consideration both my work commitments and those of my wife. Despite providing this information specifically to avoid scheduling difficulties, we received a high volume of emails proposing changes to dates and times, creating unnecessary back-and-forth and frustration.

Eventually, we agreed on a date for a site visit on a Saturday. Having made the necessary arrangements and set aside time from our weekend, we waited for the representative to arrive. Unfortunately, they never showed up.

I remained at home for over 45 minutes beyond the agreed arrival time, with no phone call, no message to explain the delay, and absolutely no communication to let us know that nobody would be attending.

This is particularly frustrating because weekends are valuable family time. We deliberately arranged the appointment around our working schedules, and I do not consider it unreasonable to expect a company to respect a customer's time and honour an appointment it has agreed to. If circumstances change or an appointment cannot be kept, the very least a customer should expect is a timely notification and a sincere apology.

I appreciate that there is strong demand for products such as those offered by The Pod Factory. However, being in a busy market is no excuse for poor organisation, repeated scheduling changes, or failing to turn up for an agreed appointment without any communication. If anything, a growing business should place even greater emphasis on having reliable processes and delivering a professional customer experience.

What makes this experience particularly disappointing is that we had already invested time in visiting the showrooms and engaging with the company with a genuine intention of exploring the product for our property. That initial interest has been seriously undermined by the lack of organisation and consideration shown throughout the process.

The Pod Factory urgently needs to improve its appointment management, internal communication, reliability, and overall customer service. A company can offer an appealing product, but that alone is not enough. Customers also need confidence that the business will communicate effectively, respect their time, and deliver on its commitments.

Unfortunately, based on our experience to date, I cannot recommend The Pod Factory. The entire process has been unnecessarily frustrating, and the failure to attend an agreed site visit without even the courtesy of a phone call has left us with a very poor impression of the company.

A disappointing experience that could easily have been avoided with better organisation, basic communication, and respect for the customer's time.

Please be advised. Stay away from this company at all costs. I’m 6 months in after paying a deposit of nearly €39k, and still no groundwork done. I was initially told I’d be waiting 14 weeks for the pod. And when the first 14 weeks elapsed I was then told it would delayed by a further 14 weeks. Needless to say I’m still waiting…
Very bad customer care, and zero communication from The Pod Factory.
AVOID!!!!!!

Hi all , I started looking around towards the end of last year 25 for a pod extension.
I visited various companies around the country Dublin Kildare Meath Cork.
I made lots of Enquiries just on the phone .
The company I decided to with was
The Pod Factory.
The Pod Factory were the only one who would work with my requirements.
1. I had my site inspection
2. I paid my 50% deposit,in February 26
check your lead time.
3. I worked with the design team on window doors , electrical points sockets, sky light , when all was agreed and signed off on, was March 10th. Now check again and get confirmation of exact lead time , once you have signed off on any changes.
Monday July 27th , groundsmen arrived and started on ground work , pouring concrete etc.
Thursday 30th, 7.30am Extension Pod delivered and fitted , great excitement in my Neighbour all out to see it , the men worked on it all day completing and attaching the extension pod to my house and also making me a step down from my dining area into my TV room .( extension pod)
Saturday bank holiday weekend electrician arrived to check electrical etc , my pod has its own fuse board .
Tuesday morning after b/holiday weekend the painters called and finished and tipped up the extension area and skirting boards.
Every single workmen worked perfectly from start to finish.
I worked with the owner, receptionist team design and accounts department and everybody worked really well together and efficiently.
But most of all my extension Pod is amazing , floored, painted electrics and heating , everything is perfect “The Dream Team “

Strongly urge everyone to find an alternative provider, but here’s a glimpse into our terrible experience with TPF:

• Viewed show pods Feb 15, 2025. Were explained the pods, delivery, aftercare, and timeline. Told it would take 12 weeks to receive pod once deposit was paid and final plans approved by us.
• Eventually settled on TPF. Initial quote Feb 25.
• Signed off on final quote June 6. Paid deposit (~27k) on July 7 after getting loan. TPF was uncommunicative throughout. Had to follow up repeatedly, answers took 2 weeks+ on average.
• Aug 14 signed off on final design.
• Sept 3 we asked for a timeline of delivery. Oct 24 told there was still no TL. In a call sometime in Oct, Barry told us it would be delivered before Christmas, but no set date. Dec 1, we asked again for a TL. Told we’d get an update on Dec 8, which didn’t happen. Never got answer if work had even started on pod.
• Dec 12, Barry said pod would be completed within the next 2 weeks and delivered before end of Jan. We sent email Jan 3 asking for a firm delivery date or getting our money back. Got response Jan 7 telling us it’s scheduled for Feb 10, which once again missed deadline.
• Asked to pay the 2nd half of the money a few days before the “delivery.” We agreed to only after having received photo/video evidence of finished pod, which TPF agreed to send. A day after asking for this, suddenly they couldn’t make the delivery date because of “bad weather” impacting the crane. We asked again for photo evidence. Didn’t receive anything until Feb 10 evening (supposed delivery date). Video we received clearly showed pod WASN’T finished (sockets/lights not fitted, bathroom cabinet wasn’t in, etc). Feb 11—more pics; clearly tried to hide the unfinished state it was still in. Feb 12 they sent us the outside of a wrapped pod w/out ever showing details of the finished pod we asked for. Then insisted on being sent the money before Feb 13 or the crane company would charge a “cancellation fee” that we felt TPF implied we should pay despite being told it would take 2 days lead time to transfer the money. Didn’t receive video showing the completed pod until Feb 16.
• Pod delivered March 3rd. Woke up to crane outside door. No warning or follow-up after this either. Guy hired by TPF to come in after them to hook up our gas had also not been told; found out through us.
• TPF destroyed our garden and left it littered with rocks. Left various trash lying around, including several cigarette buds/screws. Pipe they connected was leaking; big hole in our house wall now. Finish on pod isn’t great. Extractor fan doesn’t work. Chip in bathroom tile, which are atrocious; uneven and grout is already filthy. Front panels are rough, dents in walls, toilet seat moving around, door handle feels flimsy, scuffs/paint everywhere. Worker pissed in the pod toilet they should have known wasn’t hooked up (several bathrooms available in main house) with a piece of plastic trash inside, so we had to fish that out ourselves before flushing.
• We sent TPF a list of the worst issues to fix, were initially ignored but eventually told someone would be there by March 11. No one showed up (again, not informed).

TLDR: Given 12 week TL to receive pod after paying deposit (~54k for small pod w/bathroom) & signing off on finished design. Done Aug 14 (after TPF delayed by taking weeks to respond to our emails). Delivery date should’ve been Nov 6. Instead, got pod March 3 while TPF never proactively informed us of delays & had us chasing them for months for any update at all. Finished pod is bad quality, several things broken, still not fixed. Garden was destroyed. TPF lied to us repeatedly (in writing, we have the screenshots) about multiple things, including state of the pod, reason for the delays with the crane… Didn’t ever show up when they said they would, still haven’t received “welcome package”, no info when the issues will be looked at/fixed…

Go with literally anyone else, TPF has been a nightmare. Not a single good thing to say about them. Avoid.