Thepureboho レビュー 149

Thepureboho からの回答

2025年6月3日

Hi there,

We’re truly sorry to hear that your experience didn’t meet your expectations. We always aim to deliver pieces that our customers love, and we’re disappointed to hear that wasn’t the case for you.

Regarding returns, we do have a clear return process and a dedicated customer service team available via email at info@thepureboho.com to assist with any issues or dissatisfaction. We also aim for full transparency, and we never remove genuine feedback from our platforms.

Your feedback has been shared with our quality control team as we continue to improve. If you’re open to it, please email us directly so we can make things right.

Warm regards,
Clara from PureBoho

Thepureboho からの回答

2025年5月27日

Hi there,

We’re truly sorry to hear that you’re unhappy with your experience — that’s never what we want for our customers.

While we are proudly an Australian-owned brand, we do ship some items directly from our international warehouse to ensure we can serve customers globally and reduce unnecessary overstock.

Regarding your refund request we’d never ignore a customer who reached out for help. If you’ve already sent photos and haven’t received a response, please email us again at info@thepureboho.com, and we’ll ensure your case is handled with priority.

We completely understand your disappointment and truly want to make things right.

Warm regards,
Clara
PureBoho Team

Thepureboho からの回答

2025年5月27日

Hi there,

We’re truly sorry to hear that you were disappointed with your experience. While we fully understand your frustration, we’d like to clarify that PureBoho is an Australian-owned brand, and all our designs are created here in Australia.

To make our pieces more accessible worldwide and reduce overproduction, we ship directly from our international warehouse — which can occasionally lead to longer delivery times. This is also how we’re able to offer more sustainable pricing and global access to our collections.

We always want our customers to feel confident in their purchases, which is why we accept returns and are here to help with any concerns. If you haven’t already, please reach out to us at info@thepureboho.com so we can look into your order and do our best to make it right.

We truly appreciate your feedback and hope to resolve this for you.

Warm regards,
Clara
PureBoho Team

Thepureboho からの回答

2025年5月20日

Hi there,

Thank you for your feedback — we’re truly sorry to hear that your experience didn’t meet your expectations.

Our Sunbeam Crochet Blouse is made from a cotton blend and designed in Australia. While we do ship internationally (including from our global warehouses), we take great care in selecting sustainable materials and unique designs that reflect the PureBoho spirit.



Please don’t hesitate to reach out to us at info@thepureboho.com we’d love the chance to look into your order personally and find a solution for you.

Warm regards,
Clara
PureBoho Team

Thepureboho からの回答

2025年5月14日

Thank you so much, Radway! 💛
We’re thrilled to hear you had a great experience and appreciated our return policy.
Your support means everything to us!

With love,
Clara
PureBoho Team

Thepureboho からの回答

2025年5月14日

Thank you so much, Christine! 💛
We’re so glad you felt supported and appreciated our return policy — we always want to make things as easy and fair as possible.
Looking forward to seeing you again soon!

Warmly,
Clara
PureBoho Team

Thepureboho からの回答

2025年5月14日

Thank you for sharing your feedback — we’re truly sorry to hear that you were disappointed with your experience.

We’d like to clarify that the Sunbeam Crochet Blouse is indeed shown and described in “Apricot”, which is a warm-toned cream. While there isn’t a color selection menu, this is the only shade advertised, and our photos reflect that tone as accurately as possible. Color perception may vary slightly due to lighting and screen settings.

We also carefully reviewed the photos you provided and found the item to be consistent with what was advertised, both in design and construction. That said, we always want our customers to be happy, which is why we offered a solution through our return process, in line with our policy.

We’re sorry if you felt unsupported — our customer care team is here to assist and never intends to cause frustration.

If you would still like to return the item for a full refund, we remain happy to assist you with that.

Warm regards,
Clara
PureBoho Team

Thepureboho からの回答

2025年5月11日

Hi there,

We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback.

However, we’d like to clarify that any item can be returned if it is faulty, regardless of whether it was on sale or not. Additionally, we are always happy to offer exchanges for sizing issues — our goal is to make sure our customers feel confident and happy with their purchase.

We take quality and customer satisfaction very seriously, and we’re always here to help if something doesn’t meet expectations. If you’d like to resolve this with our team directly, please don’t hesitate to contact us at info@thepureboho.com — we’ll do everything we can to assist you.

Warm regards,
Clara
PureBoho Team

Thepureboho からの回答

2025年5月6日

Thank you so much for your kind words! 🌸
We’re so happy to hear that you had a great experience and it means a lot to know you’re happy with your new outfit.
Can’t wait for you to wear it and feel amazing in it!

With love,
Clara & the PureBoho Team 💛

Thepureboho からの回答

2025年4月29日

Hi,

Thank you for your feedback, and we’re truly sorry to hear about your experience.

We’ve just checked our customer service inbox, and we couldn’t find any pending messages matching your name. It’s possible your email didn’t reach us, or may have gone to spam.

Could you please provide your order number or the email address used when you contacted us? We’ll look into it immediately and make sure you receive the support you deserve.

We truly appreciate your interest in our brand and hope to resolve this quickly for you.

Warm regards,
Clara | PureBoho Customer Support

Thepureboho からの回答

2025年4月14日

Thank you so much for your kind words! We’re truly happy to hear that you were pleased with both our customer support and the quality of your items.

It means a lot to us to know that you had a smooth and positive experience, we’ll be here whenever you’re ready for your next PureBoho moment!

Warm regards,
Clara | PureBoho

Thepureboho からの回答

2025年4月8日

We’re truly sorry to hear about your disappointment and we appreciate you taking the time to share your experience.

We would like to clarify a few important points:

– While our brand is inspired by the Australian boho lifestyle, we work with international logistics partners, which is why some orders are shipped from overseas. This is stated in our estimated delivery timeframe on the product page.

– Regarding returns, we do accept them as per our return policy. However, as mentioned in our terms, return shipping costs are the responsibility of the customer, which is standard for international orders unless the item is faulty or incorrect. If the item received is not as described or defective, we are always happy to offer a full refund once the product is returned.

– We never intend to mislead our customers. Pricing, discounts, and promotions are based on our seasonal collections and market pricing. Our goal is always to offer quality designs at accessible prices.

If you believe you received an item that was not as described, please don’t hesitate to reach out to us at info@thepureboho.com with your order number and photos, and we will gladly review the situation again.

We are a small, growing brand, and we care deeply about customer satisfaction. We’re here to help and resolve issues fairly.

Warm regards,
Clara | PureBoho

Thepureboho からの回答

2025年4月4日

Thank you for your feedback, and we’re genuinely sorry to hear about your experience.

After checking our records, we can confirm that we have received and responded to your emails. If you haven’t seen our replies, please double-check your spam or promotions folder, as they may have landed there.

Regarding your order:
We’d like to kindly clarify that, as mentioned on our website, some orders may arrive in separate packages, depending on item availability and shipping logistics. This is often the case when multiple items are ordered at once, and could explain why one of the dresses was not in the same parcel.

As for the Luna dress, we’re very sorry if the item received did not meet your expectations. We always strive to provide accurate product descriptions, and we’ve requested further details and photos from you to help resolve the issue quickly. If the item is not as described, a full refund will be issued, as per our policy.

Please know that we take concerns like yours seriously, and we are committed to finding a fair and timely resolution. You’re welcome to reach out again at info@thepureboho.com and we’ll make sure to assist you personally.

Thepureboho からの回答

2025年4月2日

We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. However, after checking our system, we were unable to find any order placed under your name.

To assist you properly, could you please email us at info@thepureboho.com with your full name and order number? Our team is here to help and would be happy to look into this for you.

We always strive to ensure customer satisfaction, and if there has been any issue with your order, we’ll do our best to make it right.

Warm regards,
Clara | PureBoho

Thepureboho からの回答

2025年4月2日

We’re sorry to hear that you feel this way, and we take your concerns seriously. After checking our records, we couldn’t locate any order under your name. To assist you properly, please email us at info@thepureboho.com with your full name and order number, and we’ll be happy to look into your case.

We’d also like to clarify that we do not use lifted or stolen images. All our product photos are professionally edited and styled to reflect the overall look of each piece. While we are inspired by the Australian boho lifestyle and our designs are created in Australia, we ship internationally through trusted logistics partners, which is why some parcels are sent from overseas.

We’re more than willing to help resolve any issue related to your order, and we invite you to contact us directly so we can do just that.

Warm regards,
Clara | PureBoho

Thepureboho からの回答

2025年3月29日

Dear Suzanne,

Thank you for taking the time to leave your review! While we’re sorry the product didn’t suit your needs, we’re really glad to hear that the refund process was smooth and prompt.

We always aim to make every step — from order to return — as easy and stress-free as possible. If you ever decide to shop with us again, we’ll be here for you! 💖

Warm regards,
Clara | PureBoho

Thepureboho からの回答

2025年3月29日

Dear Erin,

We’re truly sorry to hear that you were disappointed with your order. This is not the experience we want for our customers, and we take your feedback seriously.

While we do work with international production partners, including in China, we carefully select our fabrics and designs to ensure they meet our quality standards. We understand that expectations can vary, and if your item did not meet yours, we would be more than happy to assist.

If you’d like, you can contact our customer service team with a photo of the product, and we’ll do our best to resolve this!

Your satisfaction matters to us, and we’re here to help.

Warm regards,
Clara | PureBoho

Thepureboho からの回答

2025年3月29日

Dear Abigail,

Firstly, we checked our system and could not find any order placed under your name. It’s possible there may have been a mistake or confusion with another store. If you believe you did place an order with us, please feel free to reach out to our customer support team with the email or order number so we can assist you further.

Regarding your other questions:

– Yes, our brand is inspired by Australian boho culture, and all of our pieces are designed in Australia by our internal team. While production is handled through trusted overseas partners, we strive to uphold quality and ethical standards in every part of our process.

– As for materials, we are actively working on increasing the use of organic cotton and recycled polyester in our collections. We understand that transparency matters, and we’re committed to continuous improvement.

– Our tree-planting initiative is done in partnership with a certified environmental organization that plants trees on our behalf. The trees are planted in regions affected by deforestation, and customers are welcome to contact us for more details.

If you’d like to discuss any of this further, we’d be happy to speak with you directly.

Warm regards,
Clara | PureBoho

Thepureboho からの回答

2025年3月22日

Dear Rachel,

Thank you so much for your kind words and thoughtful review! We’re truly sorry again for the mix-up with your order, but we’re so glad to hear that the process felt smooth and stress-free for you.

Mistakes can happen, and we always do our best to make things right as quickly as possible. We’re thrilled to know you were happy with the quality of the items and our customer service.

We appreciate your understanding and support—it really means a lot to us! 💖

Warmly,
Clara | PureBoho

Thepureboho からの回答

2025年3月20日

Dear Susan,

Thank you for your 5-star review! We truly appreciate your support and are so happy to hear that you had a great experience with our customer service.

At PureBoho, we always strive to provide the best support and ensure that every customer feels valued.

Clara | PureBoho