Therelievoo レビュー 

Absolutely disgraceful customer service I've had one reply to my numerous emails and I am now just being ignored. Breast pump never arrived and although they have said its lost in transit and they have made a claim against the courier. They said they was sending out another one along with compensation and guess what still no breast pump or tracking provided. Absolutely gutted as a result my milk supply has dropped massively
Would not recommend

❤️❤️❤️
I love it!!

The product is great, have had people comment that a wearable pump doesn’t empty you out but this one does. Product took longer to arrive but the customer service team were very quick to respond after I emailed. Product came with free carry case but it was missing again the customer service team were quick to respond to my email (the same day) and case arrived quickly.

I had a great experience dealing with Relievoo. The double hands free breast pumps were good quality. The cups had an extra lip to help with suction. The battery lasted pretty well without charging and poured milk well. So far 10/10 ✨️

Started out quite bumpy as I ordered a nursing jumper, 5 silicone milk storage containers and one breast pump. However I only received the breast pump and 2 silicone containers. Customer service was very efficient in dealing with the matter and providing a refund. About 3 weeks later the breast pump stops working however customer services have been very kind about the matter. They reviewed the video of the pump not working and have agreed to send out the replacement part.

I am revising my rating from 1 star to 3 stars. After a bumpy start, their customer service team did recognise the gaps and worked to resolve them, and the product was eventually delivered.
We believe the product itself is better than the standard products available on the market. However, we have only been using it for a few days, so it is still too early to give a detailed review of its long-term performance.
Their customer service team has also been regularly checking in with us for updates, which is a positive sign.
Will continue using the product for a while and come back with a more detailed review. Hopefully, with a good experience over the coming weeks, I’ll be able to give it an even better rating.

It has been extremely difficult to get in touch with your customer service team. The phone number provided on your website appears to be inactive, leaving email as the only way to obtain an update. I placed my order on 23 August, and today is 7 September. I have been following up regularly regarding the delivery, but the only way to receive an update is via email, where responses are taking an average of at least 6 hours. What is particularly concerning is that your website currently shows the order as delivered, even though I have not received it. Your customer service team has also confirmed via email that there is a glitch on the website, which is causing the incorrect delivery status to be displayed. The overall customer service experience has been very disappointing. I have repeatedly been given assurances that the order will be delivered soon, but there has been no clear resolution or accountability. At this stage, I would really appreciate a clear and honest update confirming whether my order will actually be delivered, and if so, when I can realistically expect to receive it. I would prefer a definite answer rather than another assurance that it will be delivered “soon.” Please look into this urgently and provide a clear resolution.

My order was delayed and, when it finally arrived on 17 August, I requested a return the same day. The breast pump is completely unused, unopened and still sealed.

I received no response, so I had to submit another return request on 25 August, which was eventually refused on 31 August. I replied immediately, but again had to chase them for an answer.

I was then asked why my wife no longer wanted the breast pump, which I found unnecessarily intrusive.

Communication was excellent when I was buying. Once I wanted to return an unopened product, it became a completely different experience.

Terrible company
I ordered a relivoo bottle warmer and was sent a cozidoo product. Noway to return it as my email has been ignored.
Found the same bottle warmer for way lesser on Amazon.
This company is a scam!

I am back to update my review after trying out the bottle warmer!
Milk doesn't get warm no matter how long, milk smells like burnt wires after that and my baby refused to drink the milk as it smells horrible and possibly tastes horrible too.
To screen it all, their customer rep is asking me to take down my review before providing a return/ refund solution. Disgusting!
Avoid this warmer people!

I bought a breast pump and later tried to return it, but unfortunately the company has been completely unresponsive. No one answers the phone, and my emails have gone unanswered despite repeated attempts to contact them.

Very disappointing customer service and a frustrating experience when trying to arrange a return and refund. I would not recommend this company based on my experience.
For Relievoo to check: emails sent on 28Jun, 6Jul, 16Jul, 28Jul for the return. Also called them several times, but no luck.

Highly recommend an amazing product. Easy especially as a new mom this has been a game changer for breastfeeding.

I have the done a return and this company is saying they have not received it. I have sent them the postage receipt and tracking number aswell. They have still not refunded me. This company is a scam and the product is a scam.

Great value for money. The pump is easy to assemble/ disassemble and clean. Get yourself a double USB adapter to charge both pumps at the same time if you're using them simultaneously.
When I had questions about my order, the Relievoo team was very quick and thorough in responding.
I only wish I ordered the carry case as well. 🩷

Love my breast pumps. Originally purchased a single pump but the company kindly sent me a double, it was a very nice surprise as I wanted the double set originally but could only buy the single one at the time. Would definitely purchase again from this company :)

One of the two pumps I purchased stopped working. Since then, the company has been very helpful and has offered me a complimentary replacement with their newer model, which I am currently awaiting. I’m also waiting for my milk storage pouches, which I’ve been advised will be sent once they’re back in stock. Throughout the process, communication has been effective, and the customer service team has kept me informed. I’m pleased with how they’ve handled the issue so far.

I’ve had a great experience with these pumps and their customer service. I’ve been using them for nearly 3 months and have had absolutely no issues, aside from one motor becoming faulty.

I contacted customer service and they responded straight away. A replacement motor was sent out free of charge within a week. The whole process was quick, easy and completely hassle-free.

Really impressed with both the quality of the pumps and the level of customer service.

Bonjour,
J' ai commandé le tire lait Relievoo ainsi le sac de rangement,
Il est bien, juste il faut trouver la bonne taille des inserts, pour un tirage optimale, il est facile à entretenir, ce que j' ai adoré le plus ils fournissent avec des couvercles anti poussière

Item arrived late in 7 business days, not the promised 3-5, had to email to enquire l, no explanation if why the item was late.

What arrived was not what was pictured - the package was haphazardly taped together, what I'd expect from a reseller not a professional company. When I opend the packaging the text was not in English and there was a different product number on the box, with no visible branding, so I did not feel confident that this was the product I had wanted/ ordered.

As such I then wanted to return it, the website says 30 days hassle free returns - this has NOT been the case. I have emailed them 3 times with no response. I have contacted them via my payment route and they offered no apology or explanation for the above, only asked for the order number, which I had already provided to them. Since then it has been over a week of radio silence.

I do not believe this company is actomg in good faith and am mystified by some of the positive reviews! Would not recommend at all from my experience, feels like a scam.

Edited to add- no emails went to spam. Their first reply to the delayed delivery came through just fine and I have checked and nothing went to my junk folder. I would add, after submitting my evidence, my payment company side in my favour and I was refunded. Although pleased I got my money back, this was stress I didn't need with a young baby and recovering postpartum, the company should be ashamed of scamming women clearly in need of breastfeeding support like this!

Brought 2 pumps from there website in the UK. Tried to return the item soon as I got it as there were better pumps for the money after doing some research.

I contacted them via email as per there website tells you too to organise a return under there 30 day money back guarantee. No response after 2 days. Emailed again and sent a message via Facebook on there verified page. No response.

After 1 week I told my bank and they sent a charge back. Now 3 months go by and they have responded! Not to me personally but the bank so now I have 2 usless pumps and £94 in the hole.

Do not. I repeat do NOT trust this company as they pray on new family's and have ZERO aftercare.

As you can see from there reply below. I have proof from the email I sent saying they were unopened and unused. Again dont trust this company.

Also they have still not contacted me personally or replied to my email or Facebook message.

I placed an order back at the beginning of June, it has been 8 weeks and I still have not received my order.
No tracking sent at all.