Therelievoo レビュー 

Therelievoo からの回答

2026年7月29日

Dear Madam,

We are sorry to read your review and regret that you feel disappointed with your purchase.

We would, however, like to clarify a few important points. Relievoo is the original designer and developer of its breast pumps. Our products are designed and engineered by Relievoo Manufacturing, and we work directly with our manufacturing partners to develop them. Like many established brands, we may use different packaging depending on the production batch or destination market, but all of these packaging versions belong to Relievoo and do not affect the authenticity or quality of the product.

Our goal has always been to offer a high-performance wearable breast pump comparable to the leading brands, while keeping the supply chain as short as possible. By reducing unnecessary intermediaries, we are able to provide premium quality at a much more affordable price.

Regarding the differences you mentioned, we would genuinely appreciate the opportunity to review the evidence you refer to. If any accessory is missing or if there is an issue with your order, our support team will be happy to resolve it promptly.

Please contact us at support@therelievoo.com so we can review your case in detail and find the best possible solution. Our priority is always to ensure that every customer is satisfied with their experience.

Therelievoo からの回答

2026年7月29日 に更新

Hello,

We are truly sorry to read your review and completely understand why you were concerned.

After looking into your order, I can confirm that it has been successfully delivered. It appears there may have been a misunderstanding regarding the shipment, and we sincerely apologize for any worry this caused.

You can view the delivery confirmation here:

https://www.canadapost-postescanada.ca/track-reperage/en#/details/7321315913335842

We sincerely apologize for the inconvenience and appreciate your patience. Your satisfaction is very important to us, and we remain committed to ensuring every customer receives the service they deserve.

Therelievoo からの回答

2026年7月19日

Thank you so much for your kind words! 💛

We're delighted to hear that our customer service team was able to help you quickly and get your pump back up and running.

Your encouragement truly means a lot to us. We'll be sure to share your feedback with the team—it motivates us to keep providing the best possible support to every mum.

Thank you again for your trust and support! 🥰

Therelievoo からの回答

2026年7月24日

Un grand merci pour votre retour ! 💙 Nous sommes ravis que notre tire-lait vous plaise et qu'il réponde à vos attentes en termes de simplicité d'utilisation, de nettoyage et d'efficacité. Votre recommandation en tant que spécialiste du tire-allaitement nous touche particulièrement. Merci pour votre confiance et votre soutien ! 🥰

Therelievoo からの回答

2026年7月17日

Thank you so much for your thoughtful review! 💛

We're delighted to hear that you're able to express more milk with your Relievoo wearable pump and that you find it easy to clean and assemble.

We're also pleased that our support team could quickly assist when you experienced an issue with one of the motors. While we're sorry that happened, we're glad we were able to provide a replacement and keep you updated throughout the process.

Thank you again for your trust, patience, and kind words. Wishing you all the best on your breastfeeding journey! 🥰

Therelievoo からの回答

2026年7月17日

Hello,

We're truly sorry to hear that this has been your experience. We completely understand how frustrating it is not to receive the updates you were expecting.

Please don't worry—our team is here to help. If you contact our after-sales team at support@therelievooo.com with your order details, we'll investigate your shipment immediately and make sure you receive the latest update as quickly as possible.

At Relievooo, we've proudly delivered over 100,000 orders worldwide, and while courier delays or communication issues can occasionally occur, our priority is always to ensure that every customer receives their order and is looked after until everything is resolved.

We sincerely apologize for the inconvenience and appreciate your patience. We look forward to resolving this for you as quickly as possible.

The Relievooo Team

Therelievoo からの回答

2026年7月17日

Hello,

Thank you for your feedback. We are pleased to hear that you are happy with the breast pump itself, but we are truly sorry about your experience with the delivery of the storage bags.

Unfortunately, the storage bags were shipped separately because they were temporarily out of stock. We understand how frustrating this has been, especially during the postpartum period, and we sincerely apologize.

We completely agree that you should not have to keep chasing for updates. This is not the level of service we aim to provide. Your case is still being followed, and we are working with the courier to resolve it as quickly as possible.

At Relievooo, our priority is that every customer either receives their order or is provided with a fair solution. We appreciate your patience and thank you for giving us the opportunity to make things right.

Kind regards,
The Relievooo Team

Therelievoo からの回答

2026年7月17日

Thank you so much for your wonderful review! 💛

We're delighted to hear that you're enjoying the bottle warmer, especially during the winter months. It means so much to us to know that it's helping make life a little easier for new mums.

We're also happy that you love its design and how easy it is to carry wherever you go.

Thank you again for your trust and support. We truly appreciate it! 🥰

Therelievoo からの回答

2026年7月17日

Thank you so much for your amazing review! 💛

We're delighted to hear that you're loving your Relievooo Complete Pumping Kit and that it has met your expectations. Knowing that you appreciate both the premium quality and the fast delivery means a lot to our team.

Thank you for your trust and for recommending Relievooo to other mums. We wish you all the best on your breastfeeding journey! 🥰

Therelievoo からの回答

2026年7月5日

Hello,

We are sorry to read this review and would like to clarify the situation for future customers.

Your order was shipped, and here is the tracking number: H00RVA0505069958. We can confirm that the package was delivered, although there were unfortunately a few days of delay, and we sincerely apologize for this inconvenience.

We would also like to mention that our support team tried to contact you several times regarding your request. Please make sure to check your spam/junk folder, as our emails may have ended up there.

At Relievooo, we take every order seriously and always make sure our customers either receive their products or are supported until a solution is found.

Delivery delays can sometimes happen with couriers, but this does not mean orders are not shipped.

Thank you for your understanding.

Kind regards,
The Relievooo Team

Therelievoo からの回答

2026年6月26日

Hello,

Thank you so much for your honest and kind feedback.

We are sorry that the delivery took longer than expected, but we are truly happy to hear that once your order arrived, you were pleased with the pumps.

It means a lot to know that Relievoo has helped you with your breastfeeding journey and allowed you to store milk for your baby.

Thank you for your trust and for recommending our pumps to other mums 💛

Kind regards,
The Relievoo Team

Therelievoo からの回答

2026年6月25日

Hello,

Thank you for your feedback.

We would like to clarify that the Relievooo design is a unique design that has been copied by many brands. However, the technical conception and internal technology remain the exclusive property of Relievooo. No other brand offers the same suction performance, discretion, or overall product quality.

Regarding returns, we fully understand your request. Our return policy is clearly stated on our website: returns are accepted if the product has not been used. For hygiene and safety reasons, we cannot accept returns of products that have been used with breast milk.

We are a serious brand and always do our best to support our customers. If you have already contacted our customer support team, please allow us a little more time to review your request, or feel free to follow up again at support@therelievooo.com.

To all our customers: your trust is important to us, and we remain committed to offering high-quality products at an affordable price while providing real support to mothers.

Kind regards,
The Relievooo Team

Therelievoo からの回答

2026年6月25日

Hello,

Thank you so much for your kind feedback.

We are delighted to hear that you are happy with your pump and that it has been a good purchase for you. Your satisfaction means a lot to us and motivates us to continue supporting mums with high-quality products.

Thank you for trusting Relievooo and being part of our community 💛

Kind regards,
The Relievooo Team

Therelievoo からの回答

2026年6月25日

Hello,

Thank you for taking the time to share your experience. We are truly sorry to hear that your postpartum journey with our product did not meet your expectations, and we understand how stressful this situation must have been during such an important period.

First, we would like to clarify that Relievooo is committed to supporting every customer and finding solutions whenever an issue arises. In your case, our team first proposed replacement motors because the performance you described is not normal and can sometimes indicate a technical issue. When we later discussed flange sizing, it was only to make sure all possible causes were checked, as incorrect sizing can strongly affect suction, comfort, and battery performance.

We sincerely apologize if you felt unheard during this process — this was never our intention.

Regarding your concerns about discretion and battery life, thousands of mothers use our pumps daily with positive results, but we understand that every pumping journey is different and that one product may not suit everyone’s personal needs.

We also want to clarify that we do not block customers to avoid refunds or complaints. If there was any issue with communication, this may have been due to a misunderstanding or moderation process, and we are sorry if this caused frustration.

As stated in our return policy, products can be returned if they have not been used with breast milk for hygiene reasons. However, when a technical issue is identified, our goal is always to offer a fair solution first.

We remain available to review your case again if needed and would be happy to find a final resolution together.

Kind regards,
The Relievooo Team

Therelievoo からの回答

2026年6月25日

Hello,

Thank you so much for your feedback.

We are very happy to hear that you have been using your breast pump for a month and that you are satisfied with your purchase. It means a lot to us to know that our product is helping mums in their daily journey.

Thank you for your trust and for choosing Relievooo 💛

Kind regards,
The Relievooo Team

Therelievoo からの回答

2026年6月25日

Hello,

We are sorry to read this and would like to clarify a few things.

Relievooo is a real company, and thousands of customers have received and use our products every day. We do not take money without shipping orders.

If you have experienced an issue with your order, this may be due to a delivery problem or a delay with the courier, which unfortunately can happen.

We take refund requests seriously and always try to support our customers. If you have not received a response, we sincerely apologize and invite you to contact us again at support@therelievooo.com with your order number so we can review your case as quickly as possible.

Regarding our reviews, we would also like to clarify that all positive reviews come from real customers sharing their genuine experiences. We never pay for fake reviews.

Customer satisfaction is very important to us, and we remain available to help resolve any issue.

Kind regards,
The Relievooo Team

Therelievoo からの回答

2026年6月25日

Hello,

We are truly sorry to hear about your experience and understand your frustration.

First of all, please accept our sincere apologies for the delay and the lack of follow-up. This is not the level of service we aim to provide.

We want to reassure you that your order has not been forgotten. Sometimes delays can happen due to courier issues or stock transfer, but we understand that the lack of communication made the situation much worse.

The review request email is sent automatically by our system and was not intended to cause any frustration.

Please contact our customer support team again at support@therelievooo.com with your order number, or send us your order number here so we can personally follow up and help resolve this as quickly as possible.

We remain committed to finding a solution for you and appreciate your patience.

Kind regards,
The Relievooo Team

Therelievoo からの回答

2026年6月25日

Hello,

Thank you so much for your amazing feedback.

We are truly happy to hear that you love your pump and that it has exceeded your expectations. It means a lot to us to know that you find the suction strong, the quality premium, and the comfort discreet and quiet.

Our goal has always been to offer mums a high-quality product at an affordable price, and feedback like yours confirms that we are on the right path.

Thank you for trusting Relievooo and for sharing your experience with other mums 💛

Kind regards,
The Relievooo Team