I saw an ad for The Retro Tee while browsing online for Father's Day gifts. There's an extensive selection, and they had a great sale going on, so I selected 3. They arrived in a timely manner, and my... もっと見る
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When I first reviewed this item I was not impressed with the sleeves or size , the company saw my review and did an amazing job to make it right , offering another product, size or a partial refund. I... もっと見る
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I’m very satisfied with my purchase! I ordered three T-shirts, and the whole experience exceeded my expectations. The quality of the T-shirts is excellent – the material feels premium, they fit... もっと見る
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DO NOT buy anything from this company absolutely terrible quality and when you ask for a return and refund they offer 15% and to keep it, then offer 30% and tell you you have to pay to return to China... もっと見る
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企業情報
連絡先
71-75, Shelton Street,, Covent Garden, WC2H 9JQ, London, 英国
- support@theretrotee.com
- theretrotee.com
3.4
まあまあ
101件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Begging for a refund
Received my shirt, waaay too big, requested a refund only to be offered first a 20% discount on a new purchase, I declined and politely stated I want to return. Next offer was 10% discount on new purchase, again, declined and politely stated I want to return. Next offer, a 50% refund, I have politely declined and WANT A FULL REFUND. This all seems ridiculous and I wish I’d seen the reviews before ordering.
Order: TRT8018
2026年6月8日
自発的なレビュー
The Retro Tee からの回答
Dear customer,
Thank you for your honest review—and we’re truly sorry for the frustrating experience you’ve described.
You were clear from the start about wanting a return and full refund, and it’s unacceptable that our team responded with multiple alternative offers instead of addressing your request directly. That lack of clarity and respect for your preference is on us, and we sincerely apologize.
We take your feedback seriously and would like to look into your case personally. To do that, could you please share your order number with us?
We appreciate you taking the time to speak up, even when it’s disappointing—and we’re listening.
Best regards,
Theretrotee Customer service Team
Great creativity and quality
The prints are cool, and the quality of the fabric is above average. Smooth transaction and delivery.
2026年6月2日
自発的なレビュー
The Retro Tee からの回答
Dear customer,
Thank you for your nice review 😊. We're glad you like the prints and fabric, and satisfied with our service and delivery.
Best regards,
Theretrotee Customer service Team
The Retro Tee からの回答
Dear customer,
Thank you for your feedback 😊.
We're glad you're satisfied with our service and the lovely t-shirt.
Best regards,
Theretrotee Customer service Team
Really good material
Really good material. Sizes are massive though. Maybe they're aimed at the USA market...
2026年6月5日
自発的なレビュー
The Retro Tee からの回答
Dear customer,
Thank you so much for your kind words about the material—we’re really glad you liked the quality!
We’re sorry to hear the sizing ran much larger than expected. You’re absolutely right that our current size chart is primarily based on U.S. standards, which can lead to confusion for international customers. That’s on us, and we sincerely apologize for the inconvenience.
To help us better understand fit across different regions and improve our guidance, could you please share your order number with us at [support@theretrotee.com]?
We truly appreciate your feedback—it helps us serve our global community more thoughtfully
Best regards,
Theretrotee Customer service Team
Deception
Hello,
what a surprise to see a purchase made on an American site come directly from China.
The same object bought directly from a Chinese website would have cost 5 times less.
So I find that there is deception on your part because nothing comes from the U.S. and does not justify its price.
Perhaps Donald Trump should settle all this before attacking Europe.
So I won’t make any more purchases from you.
Goodbye.
2026年5月21日
自発的なレビュー
The Retro Tee からの回答
Dear customer,
Thank you for your message—and for sharing your perspective so candidly.We understand your disappointment regarding the product’s origin and price point.
While our brand is based in the U.S. and designed with American customers in mind, like many global apparel companies, we manufacture ethically overseas (including in China) to balance quality, cost, and accessibility. That said, we recognize that the value you received didn’t align with your expectations—and for that disconnect, we sincerely apologize.
Your feedback about pricing transparency is noted and will be shared with our leadership team. We never want customers to feel misled, and we’re committed to improving how we communicate about sourcing and value.
Though you’ve chosen not to shop with us again, we appreciate you taking the time to speak up.
Best regards,
Theretrotee Customer service Team
The Retro Tee からの回答
Dear customer,
Thank you for your recognition 😊.
We will keep maintaining good product quality.
Best regards,
Theretrotee Customer service Team
Will buy again
Delivery took nearly 2 weeks, good quality, good price and good communication
2026年5月17日
自発的なレビュー
The Retro Tee からの回答
Dear customer,
Thank you for your positive review! We're glad you're satisfied with the quality, price and our service. Looking forward to your next order.
Best regards,
Theretrotee Customer service Team
The t-shirts are low quality and cut…
The t-shirts are low quality and cut weird. Would not buy again.
2026年6月1日
自発的なレビュー
The Retro Tee からの回答
Dear customer,
We’re sorry to hear you’re disappointed with the quality and cut of the t-shirts. We will reach out to you via email shortly to learn more details and sort this out.
Best regards,
Theretrotee Customer service Team
The quality is great!
The quality is great, the sizes are correct! The delivery was fast, thank you very much!
2026年5月29日
自発的なレビュー
The Retro Tee からの回答
Dear customer,
Thank you so much for your nice feedback!
We’re happy the item matches well in size with great quality and speedy delivery. Looking forward to your next order.
Best regards,
Theretrotee Customer service Team
The Retro Tee からの回答
Dear customer,
Thank you for your feedback—we’re really sorry to hear your Large tank shrank so significantly after washing that it’s now unwearable as intended.
That’s incredibly frustrating, and we sincerely apologize for the disappointment.To help us investigate this (including fabric composition and care instructions), could you please share your order number with us at [support@theretrotee.com]? We appreciate you taking the time to let us know, and we’ll use your experience to improve our product quality and labeling.
Best regards,
Theretrotee Customer service Team
Delighted with the t shirts
Delighted with the t shirts which arrived quite quickly and seem well made. I put them straight through the wash to get a better idea of the build quality and they came through it with out falling apart or disintegration of the logos. My only concern is that once dry, they did seem to shrink slightly but that said, I put them on without ironing them first so that is the most likely reason I felt that.
2026年5月28日
自発的なレビュー
The Retro Tee からの回答
Dear customer,
Thank you for your detailed review 🙌.
We’re pleased the tees arrived fast and held up well after washing with intact prints. We appreciate your thoughtful analysis on the minor shrinkage, and we’ll keep refining our fabric craftsmanship.
Best regards,
Theretrotee Customer service Team
Habe versehentlich die falsche Größe…
Habe versehentlich die falsche Größe bei einem Shirt bestellt. Unkomplizierte Kommunikation via Email und ich habe dadurch die richtige Größe bekommen. Alles wunderbar, tolles Shirt und super Qualität! Werde wieder bestellen. Danke :)
2026年5月27日
自発的なレビュー
The Retro Tee からの回答
Sehr geehrte Kundin, sehr geehrter Kunde,
vielen Dank für Ihr positives Feedback.
Wir freuen uns, dass wir Ihr Größenproblem problemlos lösen konnten und Sie mit der Qualität des Shirts zufrieden sind. Wir freuen uns auf Ihren nächsten Einkauf.
Mit freundlichen Grüßen,
Ihr Theretrotee-Kundenservice-Team
I was really impressed with the quality…
I was really impressed with the quality of the shirt. Unfortunately this 2xl was smaller than other 2xls from other brands, so I just gave it to my son. My tip is to size up with this brand.
2026年6月1日
自発的なレビュー
The Retro Tee からの回答
Dear customer,
Thank you for your sincere review 🙏
We appreciate your feedback on sizing difference and your helpful tip for other buyers. Glad the shirt fits your son well.
Best regards,
Theretrotee Customer service Team
The Retro Tee からの回答
Dear customer,
Thank you for your positive feedback 😊
We’re pleased Wesley could assist you smoothly.
Best regards,
Theretrotee Customer service Team
The T shirt itself is decent, but the print is trash
The T shirt itself is decent quality but the image print is just super low quality. It looks like something I could’ve made on my printer at home and iron onto a shirt.
2026年5月22日
自発的なレビュー
The Retro Tee からの回答
Dear customer,
Thank you for your honest feedback—we’re sorry to hear the print quality on your T-shirt fell so short of expectations. That’s not the standard we aim for, and we truly apologize for the disappointment.
To help us investigate this properly, could you please share your order number with us at [support@theretrotee.com]?We appreciate you taking the time to let us know, and we’ll use your feedback to improve our printing process.
Best regards,
Theretrotee Customer service Team
The shirts are great and great quality
The shirts are great and great quality! Highly recommend if you want some fun t-shirts. They don't shrink when you wash them and are very comfortable.
2026年5月28日
自発的なレビュー
The Retro Tee からの回答
Dear customer,
Thank you for your lovely review 😊
We're glad you love the comfortable, shrink-resistant tees. Thanks a lot for your recommendation!
Best regards,
Theretrotee Customer service Team
Product is from Ali Express.
Took so so so long for the item to arrive.
Suddenly I get a message that a package from Ali Express is on its way to me? And I wonder what it might be, cause I ever shopped on Ali Express. Curiously, I go to pick up this package... And it's my t-shirt.
Tried contacting customer support - When I buy something from someone, I don't expect the product to just be sourced from another place. But no one has returned to me from the company.
Save yourself money and time - just buy it directly from Ali Express if you don't care where your products come from.
2026年5月20日
自発的なレビュー
The Retro Tee からの回答
Dear customer,
Thank you for your feedback — we sincerely apologize for the long wait and the confusion caused by the “AliExpress” label on your package.To clarify: you ordered directly from us, and your item was fulfilled by our team. Some of our logistics partners use “AliExpress” as a standard sender name in international tracking systems (especially for shipments from China), but this is just a technical display—it doesn’t mean your order was sourced elsewhere.
We also regret that our support team didn’t get back to you promptly. That’s not the experience we want to provide.
If you’re open to it, please email us at [support@theretrotee.com] with your order number—we’d be glad to make things right.
Best regards,
Theretrotee Customer service Team
The Retro Tee からの回答
Dear customer,
Thank you for taking the time to share your feedback — we truly appreciate it.We’re very sorry to hear that the print quality on your item didn’t meet your expectations. This is certainly not the standard we strive for, and we sincerely apologize for the disappointment.
To help us look into this right away, could you please send a quick message to our support team at support@theretrotee.com with your order number and a photo of the print? We’d be happy to investigate and make things right.
Thanks again for bringing this to our attention — your feedback helps us improve!
Best regards,
Theretrotee Customer service Team
The tshirt designs are cool
The tshirt designs are cool, but the tshirt is lacking. The neck doesn't stretch at all. The design is pure plastic. It feels awful. The tshirt is not soft, but rough and uncomfortable.
2026年5月26日
自発的なレビュー
The Retro Tee からの回答
Dear customer,
Thank you for your honest and detailed feedback—we really appreciate it, even when it’s hard to hear.
We’re truly sorry the T-shirt didn’t live up to expectations. A stiff neckline, rough fabric, and plasticky print are all serious comfort issues, especially when you’re excited about the design. That’s not the quality or feel we want our customers to experience, and we sincerely apologize.
We’ve shared your comments with our product and production teams as we actively explore softer fabrics and more flexible, breathable printing methods.
If you’d like, please share your order number, and we’ll do our best to make this right for you personally.
Thanks again for your candor—and for giving us a chance to improve.
Best regards,
Theretrotee Customer service Team
The t shirts hqve a thick plasticy…
The t shirts have a thick plasticy decal like an iron on type design. Its thick and uncomfortable. The sizing is off as well. They are oversized. I am so unhappy with them that they will be going straight to donation bin!
Order # TRT5750
2026年5月16日
自発的なレビュー
The Retro Tee からの回答
Dear customer,
Thank you for your feedback—we’re sorry to hear the print on your T-shirts feels thick, plasticky, and uncomfortable. That’s definitely not the wearing experience we aim for.
We’re actively working to improve our printing process to be softer and more breathable while keeping the designs vibrant. Your input helps push that change forward.
If you’d like, please share your order number, and we’d be happy to assist you directly.
Thanks again for your honesty—and our apologies for the disappointment.
Best regards,
Theretrotee Customer service Team
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